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Ecommerce

The intersection of content, ecommerce and personalized digital customer experience is paramount for modern businesses. We've gathered everything you need to know about doing business online right here. You can find news, articles and information that will help you stay agile in the face of trends and disruptions in the marketplace, along with thoughts,ideas and best practices that will help fuel growth and ROI within your business.

Featured Reading

Article
Digital Marketing
Is Generative AI the Future of Product Content Generation?
How ChatGPT and generative AI could radically change the way marketers produce product content from product information.
Article
Customer Experience
Unwrap the Secret to Keeping Customers Coming Back All Year Round
Discover how to turn holiday shoppers into loyal repeat customers with these proven strategies.
Article
Customer Experience
Top Takeaways From NRF 2023 Retail's Big Show
Individualism is the secret ingredient for retail success in 2023. It's one of the takeaways from our Contributor reporting from NRF NYC 2023.
Article
Digital Marketing
5 Must-Know Social Commerce Trends for 2023
How should marketers respond to the changing social commerce arena?
Article
Digital Marketing
CMSWire's Top 10 Ecommerce Articles of 2022
Checking out the Top 10 most popular ecommerce articles on CMSWire from 2022.
Article
Digital Marketing
Is Generative AI the Future of Product Content Generation?
How ChatGPT and generative AI could radically change the way marketers produce product content from product information.

Getting Started With Ecommerce

Feature
Article
Digital Marketing
Ecommerce Metrics: Which Numbers Matter the Most?
Feature
Article
Digital Experience
How Can Marketers Adapt to Digital Commerce Acceleration?
Feature
Article
Customer Experience
The Customer Experience Secret Amazon Doesn't Want You to Know About
Feature
Article
Customer Experience
How Retail Businesses Should Prepare for the Metaverse
Editorial
Article
Customer Experience
Online? In-Store? Get Ready for the Era of Phygital Shopping
Feature
Article
Customer Experience
3 Customer Experience Lessons Brands Can Learn From Amazon

Getting Started With Ecommerce

Feature
Article
Digital Marketing
Ecommerce Metrics: Which Numbers Matter the Most?
Feature
Article
Digital Experience
How Can Marketers Adapt to Digital Commerce Acceleration?
Feature
Article
Customer Experience
The Customer Experience Secret Amazon Doesn't Want You to Know About
Feature
Article
Customer Experience
How Retail Businesses Should Prepare for the Metaverse
Editorial
Article
Customer Experience
Online? In-Store? Get Ready for the Era of Phygital Shopping
Feature
Article
Customer Experience
3 Customer Experience Lessons Brands Can Learn From Amazon

Getting Started With Ecommerce

Feature
Article
Digital Marketing
Ecommerce Metrics: Which Numbers Matter the Most?
Feature
Article
Digital Experience
How Can Marketers Adapt to Digital Commerce Acceleration?
Feature
Article
Customer Experience
The Customer Experience Secret Amazon Doesn't Want You to Know About
Feature
Article
Customer Experience
How Retail Businesses Should Prepare for the Metaverse
Editorial
Article
Customer Experience
Online? In-Store? Get Ready for the Era of Phygital Shopping
Feature
Article
Customer Experience
3 Customer Experience Lessons Brands Can Learn From Amazon

Learning Opportunities

Webinar
key-art-b-3000x2000
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Webinar
How Microservices, API-first, Cloud and Headless Fit Into a Modern eCommerce Architecture
Feb
22
How Microservices, API-first, Cloud and Headless Fit Into a Modern eCommerce Architecture
Learn how the components of a MACH architecture fit into a modern ecommerce platform
Webinar
Why Machine Learning is a Marketer’s New Superpower
Feb
23
Why Machine Learning is a Marketer’s New Superpower
Looking for the cheat codes to turn massive amounts of customer data into meaningful insights?
Conference
CMSWire CONNECT 2023
May
10
CMSWire CONNECT 2023
Don't miss the most impactful customer experience conference of they year — live in Austin, Texas May 10-12, 2023.
Conference
Reworked CONNECT 2023
May
10
Reworked CONNECT 2023
Don't miss the most impactful employee experience conference of they year — live in Austin, Texas May 10-12, 2023.
Webinar
key-art-b-3000x2000
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Webinar
key-art-b-3000x2000
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Webinar
How Microservices, API-first, Cloud and Headless Fit Into a Modern eCommerce Architecture
Feb
22
How Microservices, API-first, Cloud and Headless Fit Into a Modern eCommerce Architecture
Learn how the components of a MACH architecture fit into a modern ecommerce platform
Webinar
key-art-b-3000x2000
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!

A Deeper Dive Into Ecommerce

Feature
Article
Customer Experience
5 Reasons Why Ecommerce Fails
Feature
Article
Digital Marketing
How Retail Media Is Powering Smarter Contextual Marketing
Feature
Article
Digital Marketing
Moving to Connected Marketing a Must in the Digital-First World
Editorial
Article
Customer Experience
Why the Subscription Economy Needs to Focus on Customer Retention
Sponsored Article
Article
Digital Experience
Matching Expectations: Why Digital Experiences Need to Build One-to-One Relations
Feature
Article
Customer Experience
Rolex and Mercedes Out: New Elites Consuming Organic, Pro Breastfeeding

A Deeper Dive Into Ecommerce

Feature
Article
Customer Experience
5 Reasons Why Ecommerce Fails
Feature
Article
Digital Marketing
How Retail Media Is Powering Smarter Contextual Marketing
Feature
Article
Digital Marketing
Moving to Connected Marketing a Must in the Digital-First World
Editorial
Article
Customer Experience
Why the Subscription Economy Needs to Focus on Customer Retention
Sponsored Article
Article
Digital Experience
Matching Expectations: Why Digital Experiences Need to Build One-to-One Relations
Feature
Article
Customer Experience
Rolex and Mercedes Out: New Elites Consuming Organic, Pro Breastfeeding

A Deeper Dive Into Ecommerce

Feature
Article
Customer Experience
5 Reasons Why Ecommerce Fails
Feature
Article
Digital Marketing
How Retail Media Is Powering Smarter Contextual Marketing
Feature
Article
Digital Marketing
Moving to Connected Marketing a Must in the Digital-First World
Editorial
Article
Customer Experience
Why the Subscription Economy Needs to Focus on Customer Retention
Sponsored Article
Article
Digital Experience
Matching Expectations: Why Digital Experiences Need to Build One-to-One Relations
Feature
Article
Customer Experience
Rolex and Mercedes Out: New Elites Consuming Organic, Pro Breastfeeding

Featured eBook

Good Salesperson, Bad Salesperson: Closing the sales performance gap
The science behind the art of selling
This e-Book identifies what sets top performing salespeople apart from their peers.
Good Salesperson, Bad Salesperson: Closing the sales performance gap

Latest Articles

Podcast
Article
Customer Experience
CX Decoded Podcast: Jim Tincher on Doing B2B CX Better
Interview
Article
Customer Experience
2022 CMSWire Contributors of the Year: Justin Racine
Interview
Article
Digital Marketing
2022 CMSWire Contributors of the Year: Kathleen Schaub
Editorial
Article
Customer Experience
5 Ways Retail Brands Can Optimize In-Store Experiences During the Holidays and Beyond
Editorial
Article
Digital Experience
Improving Ecommerce Customer Experience at Checkout
Editorial
Article
Digital Marketing
The Art of the Smart ABM Scale

Latest Articles

Podcast
Article
Customer Experience
CX Decoded Podcast: Jim Tincher on Doing B2B CX Better
Interview
Article
Customer Experience
2022 CMSWire Contributors of the Year: Justin Racine
Interview
Article
Digital Marketing
2022 CMSWire Contributors of the Year: Kathleen Schaub
Editorial
Article
Customer Experience
5 Ways Retail Brands Can Optimize In-Store Experiences During the Holidays and Beyond
Editorial
Article
Digital Experience
Improving Ecommerce Customer Experience at Checkout
Editorial
Article
Digital Marketing
The Art of the Smart ABM Scale

Latest Articles

Podcast
Article
Customer Experience
CX Decoded Podcast: Jim Tincher on Doing B2B CX Better
Interview
Article
Customer Experience
2022 CMSWire Contributors of the Year: Justin Racine
Interview
Article
Digital Marketing
2022 CMSWire Contributors of the Year: Kathleen Schaub
Editorial
Article
Customer Experience
5 Ways Retail Brands Can Optimize In-Store Experiences During the Holidays and Beyond
Editorial
Article
Digital Experience
Improving Ecommerce Customer Experience at Checkout
Editorial
Article
Digital Marketing
The Art of the Smart ABM Scale

People Covering Ecommerce

Jake Athey is VP of marketing and customer experience at Widen, where he helps organizations realize their maximum marketing potential by...
Jake AtheyJake Athey is VP of marketing and customer experience at Widen, where he helps organizations realize their maximum marketing potential by...
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering...
Phil BrittPhil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering...
Justin Racine serves as Director, Lead Commerce Strategist at Perficient, a global digital consulting firm serving enterprise clients throughout North...
Justin RacineJustin Racine serves as Director, Lead Commerce Strategist at Perficient, a global digital consulting firm serving enterprise clients throughout North...
Ant Duffin is a senior director analyst in the Gartner Marketing practice, covering digital commerce and business transformation across the...
Ant DuffinAnt Duffin is a senior director analyst in the Gartner Marketing practice, covering digital commerce and business transformation across the...
Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Jennifer Torres is a staff reporter for Simpler Media Group/CMSWire and a former newspaper reporter with 15 years of journalistic...
Jennifer TorresJennifer Torres is a staff reporter for Simpler Media Group/CMSWire and a former newspaper reporter with 15 years of journalistic...

Featured Research

Featured research
eBook
Good Salesperson, Bad Salesperson: Closing the sales performance gap
The science behind the art of selling
Read now
Featured research
White Paper
Three Critical Ways AI and Automation Can Drive Contact Center Efficiency
How taking a hybrid approach to automation can improve contact center operations and customer experience
Read now
Featured research
Research Report
Customer Engagement Solutions Drive Transformational CX and EX Outcomes
CX-specific tools benefit the industry, business, customer, and employee
Read now
Featured research
eBook
Beyond the Metaverse: CX Predictions for 2023
A customer experience revolution is underway
Read now
Featured research
White Paper
In Data We Trust
Establishing customer trust through privacy
Read now
Featured research
eBook
EX and Great Tech: Complementary Pillars of the Customer Experience
How employee experience and contact center technology drive better CX outcomes
Read now
Featured research
Market Guide
Customer Data Platforms Market Guide (2023)
Get the help you need when choosing a CDP
Read now
Featured research
Research Report
Digital Experience Platforms (DXP) Market Guide
Everything you need to know about the DXP marketplace
Read now
Featured research
eBook
Good Salesperson, Bad Salesperson: Closing the sales performance gap
The science behind the art of selling
Read now
Featured research
White Paper
Three Critical Ways AI and Automation Can Drive Contact Center Efficiency
How taking a hybrid approach to automation can improve contact center operations and customer experience
Read now
Featured research
Research Report
Customer Engagement Solutions Drive Transformational CX and EX Outcomes
CX-specific tools benefit the industry, business, customer, and employee
Read now
Featured research
eBook
Beyond the Metaverse: CX Predictions for 2023
A customer experience revolution is underway
Read now

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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