The intersection of content, ecommerce and personalized digital customer experience is paramount for CX professionals. According to data from Statista, in 2021, 27.6 percent of the 7.74 billion people in the world were buying goods and services through digital channels and that number continues to increase. Organizations must be agile to stay ahead of trends in areas like search engine optimization (SEO), customer experience and omnichannel strategies to fuel growth and ROI. Stay abreast of all ecommerce trends and best practices right here.