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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Dawson Whitfield

Dawson Whitfield

Dawson Whitfield is the co-founder and CEO of Looka, an AI-powered logo maker that provides business owners with a quick and affordable way to create a beautiful brand. Dawson co- founded Looka...

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...

Janelle Estes

Janelle Estes

Janelle Estes is chief insights officer at UserTesting. In that role, she is responsible for stewarding the future of Human Insight and setting the tone for the company’s thought leadership....

SearchUnify

SearchUnify

SearchUnify is a cognitive search platform that revolutionizes information discovery, fuels an insight engine, and provides a robust platform for AI-based apps like customer-facing and agent-assist chatbots. Its parent company,...

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

Anthony Cusumano

Anthony Cusumano

Anthony Cusumano is a writer and video producer currently based in Chicago. His pop culture writing is featured on anthonycusumano.com, and he frequently writes and performs at The Second City,...

OpenText

OpenText

OpenText, The Information Company™, a market leader in Enterprise Information Management (EIM) software and solutions, enables intelligent and connected enterprises by managing, leveraging, securing and gaining insight into enterprise information,...

Priyanka Tiwari

Priyanka Tiwari

As a director of product marketing at Interactions, Priyanka Tiwari is responsible for product launches and go-to-market strategy. Priyanka specializes in business development and bringing enterprise software products to market....