Creating and Future-Proofing Your Customer Journey Map 
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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
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DX Summit 2018
CMSWire's Digital Experience Summit conference brings together the world's foremost digital customer experience (DX) leaders and practitioners who are defining the next generation of digital customer experiences and creating the organizations and teams that make them a reality.
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Salesforce Acquires Rebel, Facebook Hires Former UK Deputy PM, More News
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
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Invest in the Human Side of the Customer Experience Equation
Technology is definitely a big part of customer experience, but it's only one third of the equation.
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Tips for Evaluating, Setting Up and Supporting Your CDP
Here we answer the questions about setting up a CDP, integrating it into the rest of your martech stack, and supporting it in an ongoing basis.
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Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Kim Kosaka
Kim Kosaka is the Director of Marketing at Alexa.com, whose tools provide insight into digital behavior that marketers use to understand and win over their audience. Kim has over 12 years in demand generation,...
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Douglas Eldridge
Douglas Eldridge has worked in marketing/communications since 2003. He is the Field and Content Marketing Manager at Contentserv. He has worked for both global communication companies as well as start-up...
Jahia
Jahia is the provider of a Java-based, open-source Digital Experience Platform (DXP) focused around unifying content management, data marketing, and great integrations to help you make digital simpler....
Dana Simberkoff
Dana Louise Simberkoff is the Chief Risk, Privacy and Information Security Officer, AvePoint, Inc. She is responsible for executive level consulting, research and analytical support on current and upcoming industry...
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Brice Dunwoodie
Brice is the founder of Simpler Media Group, Inc., the organization behind the CMSWire.com publication and the creator of the DX Summit conference. Having started his career in large organizations...
SAP
At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is...
Deb Miller
Deb Miller is the Director of Industry Marketing at Appian. She has led marketing initiatives at global companies like GE, Software AG, Global 360, and OpenText. Her work focuses on...