Forrester Names IBM Only Conversational Computing Leader, and Other DX News 
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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
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How 5 Companies Successfully Introduced AI Into the Customer Experience
Five examples of how companies have introduced artificial intelligence into the customer experience for the benefit of all.
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How to Use Salesforce for Project Management
Reviews of three project management plugins for Salesforce: Taskfeed, TaskRay and Mission Control.
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Navigation Design: Twins and Minimalism
Navigation on your site should be as robust as necessary for any given task. In most cases, that means not much navigation at all.
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Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Karina Dalhunova
Karina is Salesforce CRM Observer at ScienceSoft, an IT consulting company headquartered in McKinney, Texas. As a passionate Salesforce advocate, Karina is raising awareness of the platform and its possibilities...
Gerry McGovern
Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...
Karolina Kulach
Karolina Kulach is a non-fiction writer and content marketer at Webinterpret, specializing in global ecommerce, ecommerce translation and localization and online sales trends. She leads Webinterpret’s blog and content strategy....
Candace Cui
Candace Cui leads the events department of Simpler Media Group, which includes marketing, production and content development for DX Summit, Digital Workplace Experience and multiple monthly webinars. She also manages...
Lisa Loftis
Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...
Kaya Ismail
Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....
Jennifer MacIntosh
Jennifer MacIntosh is the VP of Customer Success at Coveo. Jennifer MacIntosh has over 20 years experience working with high-tech and financial services companies helping them to establish, lead, and...
David Roe
David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...