Channels

Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

Channel Sponsored By Medallia Logo

Sponsored Content
X

Why Medallia

Stay engaged so customers stay with you. Medallia provides the Customer Experience platform that drives loyalty and growth in a changing world.

Discover the customer experience and employee experience platforms that allow you to meet the ever changing expectations in live time.

View All Customer Experience Articles

People Covering Customer Experience

Daniel Rodriguez

Daniel Rodriguez

Daniel Rodriguez is an experienced marketing executive, entrepreneur, family guy and musician who uses daily meditation to manage life’s intense moments. He currently serves as the CMO of Simplr, where...

Rich Hein

Rich Hein

Rich Hein is Head of Content and Audience Strategy for Simpler Media Group and CMSWire. He has worked in digital technology publishing for nearly two decades, connecting readers with content...

Stephanie Vaughn

Stephanie Vaughn

Stephanie is a freelance news writer and communications professional, holding a Bachelor’s degree from DePaul University. Her background includes over a decade of work experience across the spectrum of media

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...

Steve Olenski

Steve Olenski

Currently serving as a communications director for Oracle, Steve Olenski is a true unicorn in that he has the unique ability to combine real-world marketing experience with a highly impressive...

Scott Clark

Scott Clark

Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...

Lisa Loftis

Lisa Loftis

Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...

Lynne Capozzi

Lynne Capozzi

Lynne Capozzi is the CMO at Acquia, where she oversees all global marketing functions, including digital marketing, demand generation, operations, regional and field marketing, customer and partner marketing, events, vertical...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based senior reporter at Simpler Media Group, publisher of CMSWire and Reworked....