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CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Alan J. Porter

Alan J. Porter

Alan J. Porter is the Director of Product Marketing at Nuxeo software. He is a regular writer and industry speaker on various aspects of customer experience and content strategy. Alan was...

Monica Mullen

Monica Mullen

Monica Mullen is Solutions Marketing Manager at Informatica®, responsible for Informatica's customer centricity and customer data strategy solutions. As an experienced tech marketer who’s lived in the

Arm Treasure Data

Arm Treasure Data

Arm Treasure Data is a global leader in Customer Data Platforms (CDP) and enterprise data management. Providing the ability to aggregate and translate massive volumes of scattered and siloed data. Acquired...

Deb Miller

Deb Miller

Deb Miller is the senior director of Market Strategy at Appian. She has led marketing initiatives at global companies like GE, Software AG, Global 360, and OpenText. Her work focuses...

Janelle Estes

Janelle Estes

Janelle Estes is chief insights officer at UserTesting. In that role, she is responsible for stewarding the future of Human Insight and setting the tone for the company’s thought leadership....

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

SearchUnify

SearchUnify

SearchUnify is a cognitive search platform that revolutionizes information discovery, fuels an insight engine, and provides a robust platform for AI-based apps like customer-facing and agent-assist chatbots. Its parent company,...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Inge De Bleecker

Inge De Bleecker

Inge has been designing and testing web, mobile, voice and multi-channel experiences for more than 20 years. She builds and leads UX teams and evangelizes customer experience principles throughout organizations....