The Customer Experience Hierarchy 
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Customer Experience
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Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Alan J. Porter
Alan J. Porter is the Director of Product Marketing at Nuxeo software. He is a regular writer and industry speaker on various aspects of customer experience and content strategy. Alan was...
Monica Mullen
Monica Mullen is Solutions Marketing Manager at Informatica®, responsible for Informatica's customer centricity and customer data strategy solutions. As an experienced tech marketer who’s lived in the
Arm Treasure Data
Arm Treasure Data is a global leader in Customer Data Platforms (CDP) and enterprise data management. Providing the ability to aggregate and translate massive volumes of scattered and siloed data. Acquired...
Deb Miller
Deb Miller is the senior director of Market Strategy at Appian. She has led marketing initiatives at global companies like GE, Software AG, Global 360, and OpenText. Her work focuses...
Janelle Estes
Janelle Estes is chief insights officer at UserTesting. In that role, she is responsible for stewarding the future of Human Insight and setting the tone for the company’s thought leadership....
Gerry McGovern
Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...
SearchUnify
SearchUnify is a cognitive search platform that revolutionizes information discovery, fuels an insight engine, and provides a robust platform for AI-based apps like customer-facing and agent-assist chatbots. Its parent company,...
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Inge De Bleecker
Inge has been designing and testing web, mobile, voice and multi-channel experiences for more than 20 years. She builds and leads UX teams and evangelizes customer experience principles throughout organizations....