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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
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DX Summit 2018
CMSWire's Digital Experience Summit conference brings together the world's foremost digital customer experience (DX) leaders and practitioners who are defining the next generation of digital customer experiences and creating the organizations and teams that make them a reality.
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How Healthcare Providers Are Looking to Improve Customer Experience
With rising expectations from patients, healthcare providers are taking a page out of retail's playbook on how to improve customer experience.
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5 Principles of Customer Data for 2019 and Beyond
Why does the pursuit of the 360-degree view of the customer remain so elusive?
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G2 Crowd Acquires Siftery, BigCommerce and WP Engine Partner, More News
G2 Crowd makes first acquisition, BigCommerce and WP Engine collaborate, and more customer experience news.
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Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Gerry McGovern
Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Ajay Khanna
Ajay Khanna is the vice president, Product Marketing at Reltio, the creator of data-driven applications. Prior to joining Reltio he held senior positions at Veeva Systems, Oracle and other software companies...
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Tom Shapiro
Tom Shapiro is the author of the book Rethink Your Marketing and is CEO of Stratabeat, Inc., a B2B branding, web design, and
Douglas Eldridge
Douglas Eldridge has worked in marketing/communications since 2003. He is the Field and Content Marketing Manager at Contentserv. He has worked for both global communication companies as well as start-up...
Paul Hagen
Paul Hagen is a senior principal with West Monroe Partners in San Francisco where he heads the firm’s customer experience and innovation strategy. He is an experienced strategy, customer experience,...
Jahia
Jahia is the provider of a Java-based, open-source Digital Experience Platform (DXP) focused around unifying content management, data marketing, and great integrations to help you make digital simpler....
Ryan Duguid
Ryan brings more than 20 years of global IT experience to Nintex where he is responsible for defining and promoting the company’s product strategy to help people easily solve their...