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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Carlos Meléndez

Carlos Meléndez

Carlos M. Meléndez is the COO and co-founder of Wovenware, a Puerto Rico-based design-driven company that delivers customized AI and other digital transformation solutions that create measurable value for customers...

Riaz Raihan

Riaz Raihan

Riaz Raihan is President of Products at Alida. He leads product strategy, product management, research & development, engineering, UX design and customer cloud operations for the company. Riaz’s team builds...

Scott Clark

Scott Clark

Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...

Lindy Roux

Lindy Roux

Lindy Roux is vice president and managing director of Tendo Communications, a B2B content agency based in San Francisco. She has over two decades of experience in content and digital...

Sharon Florentine

Sharon Florentine

Sharon Florentine is an independent writer, editor and content professional based near Philadelphia. She’s written about technology, holistic veterinary care, cooking with herbs, lung transplants, the evils of bear-baiting, social...

Alan J. Porter

Alan J. Porter

Alan J. Porter is the Director of Product Marketing at Nuxeo software. He is a regular writer and industry speaker on various aspects of customer experience and content strategy. Alan was...

Janelle Estes

Janelle Estes

Janelle Estes is chief insights officer at UserTesting. In that role, she is responsible for stewarding the future of Human Insight and setting the tone for the company’s thought leadership....