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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
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Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Dom Nicastro
Dom Nicastro is a Manchester, NH-based managing editor for Simpler Media Group's CMSWire....
Yoav Schwartz
Yoav Schwartz is the CEO and co-founder of Uberflip. A unique combination of a creative and analytical thinker, Yoav has combined his love of technology with his inherent talent for...
Tobias Komischke
Tobias Komischke, PhD, is a UX Fellow at Infragistics, where he serves as head of the company’s Innovation Lab. He leads data analytics, artificial intelligence and machine learning
Carlos Meléndez
Carlos M. Meléndez is the COO and co-founder of Wovenware, a Puerto Rico-based design-driven company that delivers customized AI and other digital transformation solutions that create measurable value for customers...
Nathan Eddy
Nathan Eddy is a Berlin-based freelance reporter. His work has appeared in CIO.com, InformationWeek, and SecurityBoulevard, among numerous other publications.
Tim Harnett
Tim is the senior manager of research and content for Simpler Media Group. In his role he writes content, market guides and data-driven research reports for all of SMG’s internal...
Jon Miller
Jon Miller is the CMO of Demandbase. In his role, Miller is responsible for driving Demandbase’s account-based go-to-market and evangelizing its mission of transforming how B2B companies market and sell. Miller...
Gabrielle Rodgers
Gabrielle Rodgers is an editorial intern for Simpler Media Group, joining the team in the fall of 2021. Gabrielle is currently a digital media major at Elizabeth City State University...
Ram Swery
Ram Swery is the vice president of Experience Management Solution Consulting & Onboarding at Verint, where he is responsible for driving adoption and accelerating time to value of the Experience...