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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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Digging Deeper into Customer Experience

People Covering Customer Experience

Kim Kosaka

Kim Kosaka

Kim Kosaka is the Director of Marketing at Alexa.com, whose tools provide insight into digital behavior that marketers use to understand and win over their audience. Kim has over 12 years in demand generation,...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Douglas Eldridge

Douglas Eldridge

Douglas Eldridge has worked in marketing/communications since 2003. He is the Field and Content Marketing Manager at Contentserv. He has worked for both global communication companies as well as start-up...

Jahia

Jahia

Jahia is the provider of a Java-based, open-source Digital Experience Platform (DXP) focused around unifying content management, data marketing, and great integrations to help you make digital simpler....

Dana Simberkoff

Dana Simberkoff

Dana Louise Simberkoff is the Chief Risk, Privacy and Information Security Officer, AvePoint, Inc. She is responsible for executive level consulting, research and analytical support on current and upcoming industry...

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...

Brice Dunwoodie

Brice Dunwoodie

Brice is the founder of Simpler Media Group, Inc., the organization behind the CMSWire.com publication and the creator of the DX Summit conference. Having started his career in large organizations...

SAP

SAP

At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is...

Deb Miller

Deb Miller

Deb Miller is the Director of Industry Marketing at Appian. She has led marketing initiatives at global companies like GE, Software AG, Global 360, and OpenText. Her work focuses on...