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CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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Digging Deeper into Customer Experience

People Covering Customer Experience

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...

Ajay Khanna

Ajay Khanna

Ajay Khanna is the vice president, Product Marketing at Reltio, the creator of data-driven applications. Prior to joining Reltio he held senior positions at Veeva Systems, Oracle and other software companies...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Tom Shapiro

Tom Shapiro

Tom Shapiro is the author of the book Rethink Your Marketing and is CEO of Stratabeat, Inc., a B2B branding, web design, and

Douglas Eldridge

Douglas Eldridge

Douglas Eldridge has worked in marketing/communications since 2003. He is the Field and Content Marketing Manager at Contentserv. He has worked for both global communication companies as well as start-up...

Paul Hagen

Paul Hagen

Paul Hagen is a senior principal with West Monroe Partners in San Francisco where he heads the firm’s customer experience and innovation strategy. He is an experienced strategy, customer experience,...

Jahia

Jahia

Jahia is the provider of a Java-based, open-source Digital Experience Platform (DXP) focused around unifying content management, data marketing, and great integrations to help you make digital simpler....

Ryan Duguid

Ryan Duguid

Ryan brings more than 20 years of global IT experience to Nintex where he is responsible for defining and promoting the company’s product strategy to help people easily solve their...