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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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Why Medallia

Stay engaged so customers stay with you. Medallia provides the Customer Experience platform that drives loyalty and growth in a changing world.

Discover the customer experience and employee experience platforms that allow you to meet the ever changing expectations in live time.

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People Covering Customer Experience

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based senior reporter at Simpler Media Group, publisher of CMSWire and Reworked....

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...

Sitecore

Sitecore

Sitecore is the global leader in experience management software that combines content management, commerce and customer insights. The Sitecore Experience Cloud™ empowers marketers to deliver personalized content in real time...

Jake Sorofman

Jake Sorofman

Jake Sorofman is president of MetaCX, the pioneer in a new outcomes-based approach for managing the customer lifecycle by transforming how suppliers and buyers collaborate and win together. Previously, Jake...

Virgil Miller

Virgil Miller

As Executive Vice President; President of Individual Benefits Division at Aflac, Virgil oversees the strategic leadership and overall direction of operations for Aflac U.S., including IT/Digital Services, Customer Service, Claims...

Sharon Florentine

Sharon Florentine

Sharon Florentine is an independent writer, editor and content professional based near Philadelphia. She’s written about technology, holistic veterinary care, cooking with herbs, lung transplants, the evils of bear-baiting, social...

Scott Clark

Scott Clark

Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...

Alan J. Porter

Alan J. Porter

Alan J. Porter is the Director of Product Marketing at Nuxeo software. He is a regular writer and industry speaker on various aspects of customer experience and content strategy. Alan was...

Matthew Crocker

Matthew Crocker

Marketing, training, and sales have been a vital part of Matt’s work portfolio for nearly two decades. From his early days at Sony Electronics to his time at Samsung and...