Survey Monkey: When Support Overcomes Poor Design Decisions 
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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
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WordPress Acquires Tumblr, Evergage Unveils Data Warehouse Solution and Other News
This week's customer experience news. WordPress acquires Tumblr, Evergage unveils data warehouse solution and other news.
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Lessons Learned from a Chatbot Failure
What can we learn from chatbot failures? As it turns out, a lot.
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How to Handle Customer Experience During a Merger or Acquisition
How to maintain, or, better yet, improve CX through the acquisition process and when the organizations are merged.
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Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Gerry McGovern
Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Kaya Ismail
Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....
Dave Angelow
David Angelow is a management consultant, coach and educator based in Austin. He helps organizations identify and implement programs that deliver transformational change. Dave’s consulting career started at Deloitte Consulting. His...
Dustin Pence
Dustin helps all of the customer-facing teams at Widen create their customer's success. Combining experiences with outcomes, Widen seeks to create longstanding business partnerships that extend beyond the typical vendor/customer...
Dietmar Rietsch
As CEO and co-founder of Pimcore, Dietmar Rietsch deals with new technologies and the digital transformation of companies daily. Dietmar is a passionate entrepreneur who has been designing and realizing...
Lisa Loftis
Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...
Mazen Ghalayini
Mazen Ghalayini is a managing director with West Monroe and a member of the executive team. He leads the firm’s customer experience practice. Mazen is a creative, compassionate and collaborative...