HubSpot Launches Conversations, Qualtrics and CommonFont Partner, More News
Channels
Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
Channel Sponsored By 
Sponsored Content
X
DX Summit 2018
CMSWire's Digital Experience Summit conference brings together the world's foremost digital customer experience (DX) leaders and practitioners who are defining the next generation of digital customer experiences and creating the organizations and teams that make them a reality.
Don't miss your opportunity — join this elite community for a 3-day conference in Chicago filled with education, inspiration, demos and networking. Register for DX Summit 2018 today, taking place November 12-14.
Register Now-
Fix Live Chat Before it Loses Its Way
Live chat can deliver an exceptional customer experience, but only when implemented correctly.
Continue reading... -
So You've Been Asked to Revolutionize CX as a Team of One
Tips for generating results in every phase of a customer experience challenge and convincing your organization to prioritize the customer.
Continue reading... -
Gaining Customer Experience Insights: A New Twist on an Old(er) List
Customer experience trends change from day to day. But putting a new spin on some trends from 2015 show their relevance for today.
Continue reading...
Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Anita Brearton
Anita Brearton is Founder/CEO and Co-CMO of CabinetM, a marketing technology discovery and management platform that helps marketing teams manage the technology they have, and find the technology they need. Anita...
Fabrice Martin
Fabrice is responsible for the vision, roadmap and go-to-market strategy for the Clarabridge CX Suite of products. He brings more than two decades of experience launching new products and business...
Lisa Loftis
Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...
Douglas Eldridge
Douglas Eldridge has worked in marketing/communications since 2003. He is the Field and Content Marketing Manager at Contentserv. He has worked for both global communication companies as well as start-up...
Liraz Margalit
Liraz Margalit, PhD, is a web psychologist, a lecturer and director of behavioral analytics at Clicktale, a company that provides a cloud-based Experience Analytics platform along with in-depth expert analysis. She...
Coveo
Coveo personalizes every digital experience for customers, partners, dealers, and employees. Coveo combines unified search, analytics and machine learning to deliver relevant information and recommendations across every business interaction, making websites,...
Jahia
Jahia is the provider of a Java-based, open-source Digital Experience Platform (DXP) focused around unifying content management, data marketing, and great integrations to help you make digital simpler....
Lytics
Lytics helps enterprises automate personalized marketing experiences through the industry’s most advanced Customer Data Platform (CDP). Popular retailing, media, consumer goods, banking, and tech brands use Lytics to execute one-to-one...