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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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DX Summit 2018

CMSWire's Digital Experience Summit conference brings together the world's foremost digital customer experience (DX) leaders and practitioners who are defining the next generation of digital customer experiences and creating the organizations and teams that make them a reality.

Don't miss your opportunity — join this elite community for a 3-day conference in Chicago filled with education, inspiration, demos and networking. Register for DX Summit 2018 today, taking place November 12-14.

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People Covering Customer Experience

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Karina Dalhunova

Karina Dalhunova

Karina is Salesforce CRM Observer at ScienceSoft, an IT consulting company headquartered in McKinney, Texas. As a passionate Salesforce advocate, Karina is raising awareness of the platform and its possibilities...

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

Karolina Kulach

Karolina Kulach

Karolina Kulach is a non-fiction writer and content marketer at Webinterpret, specializing in global ecommerce, ecommerce translation and localization and online sales trends. She leads Webinterpret’s blog and content strategy....

Candace Cui

Candace Cui

Candace Cui leads the events department of Simpler Media Group, which includes marketing, production and content development for DX Summit, Digital Workplace Experience and multiple monthly webinars. She also manages...

Lisa Loftis

Lisa Loftis

Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...

Kaya Ismail

Kaya Ismail

Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....

Jennifer MacIntosh

Jennifer MacIntosh

Jennifer MacIntosh is the VP of Customer Success at Coveo. Jennifer MacIntosh has over 20 years experience working with high-tech and financial services companies helping them to establish, lead, and...

David Roe

David Roe

David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...