Customer Journeys Continue to Evolve: 3 Changes for the Year Ahead 
Channels
Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
Sponsored Content
X
DX Summit 2019
CMSWire's Digital Experience Summit conference brings together the world's foremost digital customer experience (DX) leaders and practitioners who are defining the next generation of digital customer experiences and creating the organizations and teams that make them a reality.
Don't miss your opportunity — join this elite community for a 3-day conference in Chicago filled with education, inspiration, demos and networking. Learn more about DX Summit Chicago, taking place November 4-6, 2019.
Register Now
Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Inge De Bleecker
Inge has been designing and testing web, mobile, voice and multi-channel experiences for more than 20 years. She builds and leads UX teams and evangelizes customer experience principles throughout organizations....
Douglas Eldridge
Douglas Eldridge has worked in marketing/communications since 2003. He is the Field and Content Marketing Manager at Contentserv. He has worked for both global communication companies as well as start-up...
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Mark Smith
With over 20 years of global experience in marketing applications and analytical CRM, Mark Smith is a leader in building, growing and managing successful companies. Currently in “innovation mode” as...
Lisa Loftis
Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...
Richard Cook
Richard Cook is the senior vice president of data science, Nielsen Connect Global at Nielsen. He has served in various roles at Nielsen across his more than 25 years at...
Fabrice Martin
Fabrice is responsible for the vision, roadmap and go-to-market strategy for the Clarabridge CX Suite of products. He brings more than two decades of experience launching new products and business...
Priyanka Tiwari
As a director of product marketing at Interactions, Priyanka Tiwari is responsible for product launches and go-to-market strategy. Priyanka specializes in business development and bringing enterprise software products to market....
Gerry McGovern
Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...