Salesforce Ventures Invests $300M in Automattic, Oracle Releases CX Unity, More 
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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
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CMSWire's Digital Experience Summit conference brings together the world's foremost digital customer experience (DX) leaders and practitioners who are defining the next generation of digital customer experiences and creating the organizations and teams that make them a reality.
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Update Your Customer Journey Thinking Now for Rich Outcomes
2019 is an exciting time for customer experience professionals for a number of reasons.
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4 Ways to Increase Customer Lifetime Value and Leave Competitors Behind
Considered one of the most important metrics in determining future business success, CLV can help e-commerce businesses direct resources where needed.
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Forrester Updates Customer Experience Platform, Oracle and Deloitte Partner in CDP, More
Forrester releases customer experience platform, AdRoll Group rebrands and other news from the digital customer experience space.
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Getting Started with Customer Experience
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People Covering Customer Experience
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Rachel Lane
Rachel specializes in leading Medallia customers along the path of digital customer experience (CX) best practice and innovation, taking time to understand their business objectives and helping them to align...
Sitecore
Sitecore is the global leader in experience management software that combines content management, commerce and customer insights. The Sitecore Experience Cloud™ empowers marketers to deliver personalized content in real time...
Alan J. Porter
Alan J. Porter is the Head of Strategic Services for [A], the content intelligence services company. He is a regular writer and industry speaker on various aspects of customer experience...
Patrick Nguyen
Patrick is Chief Technology Officer at [24]7.ai. He joined the company in 2011 with the acquisition of Voxify, where he led product and platform development teams in his role as CTO....
Anjali Yakkundi
Anjali is a product marketing director at Aprimo, and looks after the strategy, go to market, positioning, and messaging for the Marketing Productivity, Plan and Spend, and Digital Asset Management...
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Virgil Miller
As EVP and COO of Aflac U.S. and president of Aflac Group, Virgil is responsible for the day-to-day operating activities, performance goals and strategic initiatives of company headquarters in Columbus,...
Tom Shapiro
Tom Shapiro is the author of the book Rethink Your Marketing and is CEO of Stratabeat, Inc., a B2B branding, web design, and