Channels

Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

Channel Sponsored By SAP

Sponsored Content
X

DX Summit 2020

CMSWire's Digital Experience Summit conference brings together the world's foremost digital customer experience (DX) leaders and practitioners who are defining the next generation of digital customer experiences and creating the organizations and teams that make them a reality.

Don't miss your opportunity — watch the on-demand conference. Watch DX Summit 2020 Now.

Register Now
View All Customer Experience Articles

People Covering Customer Experience

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...

Sitecore

Sitecore

Sitecore is the global leader in experience management software that combines content management, commerce and customer insights. The Sitecore Experience Cloud™ empowers marketers to deliver personalized content in real time...

Scott Clark

Scott Clark

Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based senior reporter at Simpler Media Group, publisher of CMSWire and Reworked....

Mazen Ghalayini

Mazen Ghalayini

Mazen Ghalayini is a managing director with West Monroe and a member of the executive team and board of directors. He leads the firm’s customer experience practice. Mazen is a...

Inge De Bleecker

Inge De Bleecker

Inge has been designing and testing web, mobile, voice and multi-channel experiences for more than 20 years. She builds and leads UX teams and evangelizes customer experience principles throughout organizations....

Treasure Data

Treasure Data

Treasure Data is a global leader in Customer Data Platforms (CDP) and enterprise data management. Providing the ability to aggregate and translate massive volumes of scattered and siloed data. Acquired by...

David Harrelson

David Harrelson

David K. Harrelson is vice president of digital customer experience at Capgemini North America. David has over 25 years of business development, executive management and digital consulting experience within high-growth organizations covering a unique mix of...

Jonathan Moran

Jonathan Moran

Jonathan Moran covers global product marketing activities at SAS, with a focus on customer experience and marketing technologies. Prior to SAS, Jon gained over 20 years of marketing and analytics...