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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
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DX Summit 2018
CMSWire's Digital Experience Summit conference brings together the world's foremost digital customer experience (DX) leaders and practitioners who are defining the next generation of digital customer experiences and creating the organizations and teams that make them a reality.
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Practical Ways Chatbots Are Addressing Enterprise CX Problems
Want to improve your customers' experiences? Here's how enterprises are using chatbots in the here and now to improve customer experiences.
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Top 15 Enterprise Video Content Management Systems
With demand for video increasing, video content management systems are being drafted in to help manage the chaos, but which solution is right for your business?
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The 3 Essential Sources of Customer Insight
To truly understand customers, companies must use a combination of research methods.
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Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Douglas Eldridge
Douglas Eldridge has worked in marketing/communications since 2003. As marketing manager for censhare US, he is tasked with strategizing and implementing digital marketing efforts in the US, utilizing both inbound and...
David Roe
David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...
Kaya Ismail
Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....
Gerry McGovern
Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
David Aponovich
David Aponovich is the senior director of digital experience at Acquia, where he helps articulate the business and technical value of Drupal and Acquia solutions. In his role, David champions...
Jared Blank
Jared Blank is SVP of Marketing and Insights at Bluecore. He runs Bluecore's insights and marketing teams, ensuring that the 400+ retailer customers on its platform are using shopper and...
Lisa Loftis
Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...
Matthew Bieber
Matthew Bieber is the CEO of CDC Software, a provider of SaaS solutions that create real-time, events-based links between leading telephony systems, CRM systems and other mission-critical contact center data solutions....