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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Douglas Eldridge

Douglas Eldridge

Douglas Eldridge has worked in marketing/communications since 2003. As marketing manager for censhare US, he is tasked with strategizing and implementing digital marketing efforts in the US, utilizing both inbound and...

David Roe

David Roe

David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...

Kaya Ismail

Kaya Ismail

Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

David Aponovich

David Aponovich

David Aponovich is the senior director of digital experience at Acquia, where he helps articulate the business and technical value of Drupal and Acquia solutions. In his role, David champions...

Jared Blank

Jared Blank

Jared Blank is SVP of Marketing and Insights at Bluecore. He runs Bluecore's insights and marketing teams, ensuring that the 400+ retailer customers on its platform are using shopper and...

Lisa Loftis

Lisa Loftis

Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...

Matthew Bieber

Matthew Bieber

Matthew Bieber is the CEO of CDC Software, a provider of SaaS solutions that create real-time, events-based links between leading telephony systems, CRM systems and other mission-critical contact center data solutions....