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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Anita Brearton

Anita Brearton

Anita Brearton is Founder/CEO and Co-CMO of CabinetM, a marketing technology discovery and management platform that helps marketing teams manage the technology they have, and find the technology they need. Anita...

Fabrice Martin

Fabrice Martin

Fabrice is responsible for the vision, roadmap and go-to-market strategy for the Clarabridge CX Suite of products. He brings more than two decades of experience launching new products and business...

Lisa Loftis

Lisa Loftis

Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...

Douglas Eldridge

Douglas Eldridge

Douglas Eldridge has worked in marketing/communications since 2003. He is the Field and Content Marketing Manager at Contentserv. He has worked for both global communication companies as well as start-up...

Liraz Margalit

Liraz Margalit

Liraz Margalit, PhD, is a web psychologist, a lecturer and director of behavioral analytics at Clicktale, a company that provides a cloud-based Experience Analytics platform along with in-depth expert analysis. She...

Coveo

Coveo

Coveo personalizes every digital experience for customers, partners, dealers, and employees. Coveo combines unified search, analytics and machine learning to deliver relevant information and recommendations across every business interaction, making websites,...

Jahia

Jahia

Jahia is the provider of a Java-based, open-source Digital Experience Platform (DXP) focused around unifying content management, data marketing, and great integrations to help you make digital simpler....

Lytics

Lytics

Lytics helps enterprises automate personalized marketing experiences through the industry’s most advanced Customer Data Platform (CDP). Popular retailing, media, consumer goods, banking, and tech brands use Lytics to execute one-to-one...