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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Rachel Lane

Rachel Lane

Rachel specializes in leading Medallia customers along the path of digital customer experience (CX) best practice and innovation, taking time to understand their business objectives and helping them to align...

Sitecore

Sitecore

Sitecore is the global leader in experience management software that combines content management, commerce and customer insights. The Sitecore Experience Cloud™ empowers marketers to deliver personalized content in real time...

Alan J. Porter

Alan J. Porter

Alan J. Porter is the Head of Strategic Services for [A], the content intelligence services company. He is a regular writer and industry speaker on various aspects of customer experience...

Patrick Nguyen

Patrick Nguyen

Patrick is Chief Technology Officer at [24]7.ai. He joined the company in 2011 with the acquisition of Voxify, where he led product and platform development teams in his role as CTO....

Anjali Yakkundi

Anjali Yakkundi

Anjali is a product marketing director at Aprimo, and looks after the strategy, go to market, positioning, and messaging for the Marketing Productivity, Plan and Spend, and Digital Asset Management...

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...

Virgil Miller

Virgil Miller

As EVP and COO of Aflac U.S. and president of Aflac Group, Virgil is responsible for the day-to-day operating activities, performance goals and strategic initiatives of company headquarters in Columbus,...

Tom Shapiro

Tom Shapiro

Tom Shapiro is the author of the book Rethink Your Marketing and is CEO of Stratabeat, Inc., a B2B branding, web design, and