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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Kevin Parker

Kevin Parker

Kevin Parker is an award-winning information and technology executive. He is Managing Director of marketing technology labs at Tahzoo, a data-driven customer experience agency based in Washington, D.C.  Parker has helped...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Alan J. Porter

Alan J. Porter

Alan J. Porter is the senior customer experience evangelist for the OpenText Customer Experience Suite. He is a regular writer and industry speaker on various aspects of customer experience and...

Brian Koma

Brian Koma

Brian Koma is an accomplished professional with deep domain expertise in implementing Voice of the Customer and Customer Experience Management programs for many of the world’s largest organizations. He leads...

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

David Roe

David Roe

David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...

Luis Fernandez

Luis Fernandez

Luis is the CTO of XumaK, a global company focused on helping their customers develop and implement unique digital and eCommerce experiences. He has over 15 years of experience in...

Lisa Loftis

Lisa Loftis

Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...

Kaya Ismail

Kaya Ismail

Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....

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