Channels

Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

Channel Sponsored By DX Summit

Sponsored Content
X

DX Summit 2018

CMSWire's Digital Experience Summit conference brings together the world's foremost digital customer experience (DX) leaders and practitioners who are defining the next generation of digital customer experiences and creating the organizations and teams that make them a reality.

Don't miss your opportunity — join this elite community for a 3-day conference in Chicago filled with education, inspiration, demos and networking. Pre-register for DX Summit 2018 today, taking place November 12-14.

Register Now
View All Customer Experience Articles

People Covering Customer Experience

Matthew Bieber

Matthew Bieber

Matthew Bieber is the CEO of CDC Software, a provider of SaaS solutions that create real-time, events-based links between leading telephony systems, CRM systems and other mission-critical contact center data solutions....

Erika Morphy

Erika Morphy

New Orleans-based journalist Erika Morphy has been covering technology and its business implications for more than 20 years....

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

Kaya Ismail

Kaya Ismail

Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Leslie Weller

Leslie Weller

Leslie is the director of Marketing at Canto, a digital asset management software and services provider. Leslie is a contributing author on the Canto blog....

Josh Aberant

Josh Aberant

Josh serves as the CMO at SparkPost where he is focused on accelerating the adoption of its cloud email infrastructure. He also sits as an Industry Advisor on Agari's advisory...

Lisa Loftis

Lisa Loftis

Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...

Simon Wright

Simon Wright

Simon Wright is the director of Augmented Reality and Virtual Reality Solutions at Genesys, which provides omnichannel customer experience and contact center solutions. He designs AR/VR data visualizations, marketing campaigns and...