The Heart of What Customers Need Now: Human Connection and Experiences
Channels
Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
Sponsored Content
X
DX Summit 2020
CMSWire's Digital Experience Summit conference brings together the world's foremost digital customer experience (DX) leaders and practitioners who are defining the next generation of digital customer experiences and creating the organizations and teams that make them a reality.
Don't miss your opportunity — join this elite community for a 2-day conference in Huntington Beach, CA filled with education, inspiration, demos and networking. Learn more about DX Summit 2020, taking place October 13-14 in Huntington Beach.
Register Now
Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Mazen Ghalayini
Mazen Ghalayini is a managing director with West Monroe and a member of the executive team and board of directors. He leads the firm’s customer experience practice. Mazen is a...
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Alan J. Porter
Alan J. Porter is the Director of Product Marketing at Nuxeo software. He is a regular writer and industry speaker on various aspects of customer experience and content strategy. Alan was...
Cameron Smith
Cameron Smith is vice president of product management, workforce engagement management at Genesys, the global customer experience and contact center solutions provider. He is based in the company’s regional offices in the...
Inge De Bleecker
Inge has been designing and testing web, mobile, voice and multi-channel experiences for more than 20 years. She builds and leads UX teams and evangelizes customer experience principles throughout organizations....
Lisa Loftis
Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...
Paul Hagen
Paul Hagen is a senior principal with West Monroe Partners in San Francisco where he heads the firm’s customer experience and innovation strategy. He is an experienced strategy, customer experience,...
Monica Mullen
Monica Mullen is Solutions Marketing Manager at Informatica®, responsible for Informatica's customer centricity and customer data strategy solutions. As an experienced tech marketer who’s lived in the