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Getting Started with Customer Experience
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People Covering Customer Experience
Ryan Lunka
Ryan is the Chief Operating Officer for nChannel, where he oversees all product and service delivery, enabling retail and eCommerce companies to unify their technologies into a single omnichannel platform....
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Paul Hagen
Paul Hagen is a senior principal with West Monroe Partners in San Francisco where he heads the firm’s customer experience and innovation strategy. He is an experienced strategy, customer experience,...
Rachel Lane
Rachel specializes in leading Medallia customers along the path of digital customer experience (CX) best practice and innovation, taking time to understand their business objectives and helping them to align...
Ken Dong
Ken Dong serves as customer success manager at Liferay, Inc. where he engages with customers to ensure they receive strong ROI from their investment in Liferay. A 10 year veteran...
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Gary Pedretti
Recognized as an expert in Scrum and Agile by Ken Schwaber — co-creator of Scrum — Gary Pedretti works closely with companies like yours to help you apply the Scrum...
Jeff Nicholson
Jeff Nicholson is the vice president of CRM Product Marketing for Pegasystems, where he leads the company’s CRM market vision and strategy. A recognized customer engagement thought leader, Jeff works closely...
Mark Smith
With over 20 years of global experience in marketing applications and analytical CRM, Mark Smith is a leader in building, growing and managing successful companies. Currently in “innovation mode” as...