The 3 Golden Rules of Customer Experience 
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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
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Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
OpenText
OpenText, The Information Company™, a market leader in Enterprise Information Management (EIM) software and solutions, enables intelligent and connected enterprises by managing, leveraging, securing and gaining insight into enterprise information,...
Mazen Ghalayini
Mazen Ghalayini is a managing director with West Monroe and a member of the executive team. He leads the firm’s customer experience practice. Mazen is a creative, compassionate and collaborative...
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Ahava Leibtag
Ahava is the president and owner of Aha Media Group, a content strategy and content marketing consultancy founded in October 2005. Ahava is passionate about content and prides herself on tackling the...
Arm Treasure Data
Arm Treasure Data is a global leader in Customer Data Platforms (CDP) and enterprise data management. Providing the ability to aggregate and translate massive volumes of scattered and siloed data. Acquired...
Alan J. Porter
Alan J. Porter is the Head of Strategic Services for [A], the content intelligence services company. He is a regular writer and industry speaker on various aspects of customer experience...
Brian Wallace
Brian Wallace is the Founder and President of NowSourcing, an industry leading infographic design agency based in Louisville, KY and Cincinnati, OH which works with companies that range from startups...
Jill Grozalsky
Jill Grozalsky is an award-winning digital marketer and expert in personalization, user segmentation, testing, and comprehensive marketing strategies. As Director of Digital Strategy at Brainjocks, Jill focuses on empowering her...