Omnichannel Customer Experience: How Much is too Much? 
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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
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Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Kaya Ismail
Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....
NICE
NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data....
OpenText
OpenText, The Information Company™, a market leader in Enterprise Information Management (EIM) software and solutions, enables intelligent and connected enterprises by managing, leveraging, securing and gaining insight into enterprise information,...
Sanjay Sarathy
Sanjay Sarathy is VP of marketing at Cloudinary, a provider of end-to-end digital media management solutions. With more than twenty years experience in leading global marketing programs, his work spans...
Contentserv
At Contentserv, we are driven by the desire to keep our customers one step ahead of the competition. Our pioneering software empowers retailers and brands to make their product experiences...
Gerry McGovern
Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Mark Smith
With over 20 years of global experience in marketing applications and analytical CRM, Mark Smith is a leader in building, growing and managing successful companies. Currently in “innovation mode” as...
Carrie Melissa Jones
Carrie Melissa Jones is a community leader, entrepreneur and researcher who has been involved with online community leadership since the early 2000s. She is currently the CEO of Gather Community...