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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Chelsea King

Chelsea King

Chelsea King is a San Francisco-based Marketing Operations Coordinator at Simpler Media Group, a company that creates B2B publications (CMSWire), communities and events. She has a background with digital, email...

Brian Wallace

Brian Wallace

Brian Wallace is the president of NowSourcing, an industry leading infographic design agency based in Louisville, Ky. and works with companies that range from small business to Fortune 500. Brian...

Penny Wilson

Penny Wilson

As chief marketing officer of Hootsuite, Penny leads the company's global marketing, growth and customer support organizations driving market leadership, brand awareness, demand generation and the creation of memorable customer...

Chantal Schweizer

Chantal Schweizer

Chantal Schweizer isĀ a Senior Taxonomist with Earley Information Science with over 10 years of experience in Product Information and Taxonomy. In addition to working with clients ChantalĀ researches how taxonomy relates...

Lisa Loftis

Lisa Loftis

Lisa Loftis is a thought leader on the SAS Best Practices team, where she focuses on customer intelligence, customer experience management and digital marketing. She is co-author of the book,...

Colleen Quinn

Colleen Quinn

Colleen Quinn is director of product marketing at Aurea, where she is responsible for product marketing strategy, execution and content creation. She has 15+ years of expertise in product marketing,...

Jonathan Moran

Jonathan Moran

Jonathan Moran is responsible for global product marketing activities for Earnix. Jon joined Earnix in September of 2016, bring over 15 years of industry experience with him. Prior to Earnix,...

Ahava Leibtag

Ahava Leibtag

Based in the Washington, D.C. metropolitan area, Ahava Leibtag is a web content strategist and writer. She leads AHA Media Group, a web and content consulting firm operating since 2005....

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

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