Playing to Your Strengths and Aligning Your CX Strategy
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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
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Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Sitecore
Sitecore is the global leader in experience management software that combines content management, commerce and customer insights. The Sitecore Experience Cloud™ empowers marketers to deliver personalized content in real time...
Scott Clark
Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...
Dom Nicastro
Dom Nicastro is a Boston-based senior reporter at Simpler Media Group, publisher of CMSWire and Reworked....
Mazen Ghalayini
Mazen Ghalayini is a managing director with West Monroe and a member of the executive team and board of directors. He leads the firm’s customer experience practice. Mazen is a...
Inge De Bleecker
Inge has been designing and testing web, mobile, voice and multi-channel experiences for more than 20 years. She builds and leads UX teams and evangelizes customer experience principles throughout organizations....
Treasure Data
Treasure Data is a global leader in Customer Data Platforms (CDP) and enterprise data management. Providing the ability to aggregate and translate massive volumes of scattered and siloed data. Acquired by...
David Harrelson
David K. Harrelson is vice president of digital customer experience at Capgemini North America. David has over 25 years of business development, executive management and digital consulting experience within high-growth organizations covering a unique mix of...
Jonathan Moran
Jonathan Moran covers global product marketing activities at SAS, with a focus on customer experience and marketing technologies. Prior to SAS, Jon gained over 20 years of marketing and analytics...