Michelle Hawley is a Pennsylvania-based senior editor and writer for CMSWire. She's worked in digital marketing and journalism for 7+ years and holds an MFA in Creative Writing from Wilkes University. In her free time, she likes to write fiction, play piano and hang out with her dog, Porky.
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Customer Experience
CX Decoded Podcast: Jeb Dasteel and Brian O'Neill on CX Leadership
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Customer Experience
How AI Is Shaping the Future of Customer Interactions
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Digital Marketing
Build a Buyer Persona in 5 Steps
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Customer Experience
CX Decoded Podcast: Marketing and CX in a VUCA World
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Customer Experience
CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience
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Digital Marketing
Modern TV Marketing: A Customer Experience Gold Mine?