Latest Articles by Michelle Hawley

AI Won’t Save Marketing If Customers Don’t Trust It

Anthropic Labs Launches Claude Design Tool for Visual Prototyping

Cresta Launches Knowledge Agent for Contact Centers

Letter AI Raises $40M Series B, Launches Deal-Level Enablement Tool

The Biggest Marketing Lessons From Season 2 of The CMO Circle

Iterable Adds MCP Server to Agentic Marketing Suite

PayPal & OpenAI Partner for ChatGPT Checkout Integration

Zendesk Expands AI Capabilities for Service Teams

CMO Circle: Turning 270 AI Solutions Into a Brand Statement

CMO Circle: How Wix Is Building AI-Native Marketing

Contentstack Agent OS: AI-Powered CMS for Context-Driven Digital Experiences

CMO Circle: The Real Cost of Marketing on a Shoestring Budget

8x8 Launches AI-Powered Campaign Featuring Contact Center and CX Leaders

24 Enterprise Digital Asset Management Solutions Examined

Salesforce Launches Agentblazer Legend: New AI Certification for Enterprise Professionals in 2025

CMO Circle: The Secret to Building a Brand That Lasts 100 Years

Perplexity's Comet Browser Challenges Chrome With AI-First Internet Experience

What Is Prescriptive Analytics? Definition, Benefits and Real-World Examples

What Customer Experience Leaders Really Think About AI

Leading Brands Speak Out: You Need to Balance AI and the Human Touch

CMO Circle: Behind the Scenes of a Multi-Million Dollar Customer Marketing Program

The End of IVR Pain? Five9 Launches Reasoning AI Agents With Built‑In Governance

Research Shows Human-Centered AI Key to CX Success

CMO Circle: Inside the 2025 State of the CMO

AI Agents, Silo Smashing and the Myth of 1:1 Personalization

CMO Circle: Why B2B Marketing Needs a Rethink

Top AI Experts Agree: It’s Time to Rethink the Roadmap