Mukesh Mirchandani: Customer Empathy Starts With Having the Right Data
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Digital Experience
CMSWire's digital experience (DX) channel gathers the latest news, advice and analysis on driving leadership, platform and tool selection and swiftly growing trends in digital customer experience.
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DX Leaders Q&A
![Yaron Morgenstern, DX Leaders profile: "“Finding out what [customers’] major roadblocks are will help with getting everyone aligned around the most important things to fix and what the root causes are, and that is truly the key to driving CX.”](/-/media/d63f716b38d34e29bb768f8a7b45f86c.ashx?w=152&h=114&hash=84117EC3D6C23B35719C84F71C5D6D93)
Digging Deeper into Digital Experience
People Covering Digital Experience
Ben Schwartz
Ben Schwartz is a senior at Ohio University's E.W. Scripps School of Journalism with a concentration in public affairs. Schwartz reported on Ohio's state legislature as a fellow in Columbus, Ohio....
Dom Nicastro
Dom Nicastro is a Boston-based senior reporter at Simpler Media Group, publisher of CMSWire and Reworked....
David Roe
David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...
Rita Pyrillis
Rita Pyrillis is a Chicago-based journalist writing for national consumer and trade publications. She covers a variety of business topics with specialities in health care and workplace issues.
Rich Hein
Rich Hein is Head of Content and Audience Strategy for Simpler Media Group and CMSWire. He has worked in digital technology publishing for nearly two decades, connecting readers with content...
Mike Prokopeak
Mike Prokopeak is editor in chief at Reworked, the premier publication covering the r/evolution of work, where he leads content development focused on the transformation of the workplace.
Stephanie Vaughn
Stephanie is a freelance news writer and communications professional, holding a Bachelor’s degree from DePaul University. Her background includes over a decade of work experience across the spectrum of media
Kaya Ismail
Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....