Getting Started with a Customer Experience Audit 
Channels
Digital Experience
CMSWire's digital experience (DX) channel gathers the latest news, advice and analysis on driving leadership, platform and tool selection and swiftly growing trends in digital customer experience.
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NICE Acquires Brand Embassy, Adobe Updates Personalization Engine, More News
NICE acquires Brand Embassy, SugarCRM buys Salesfusion, Tealium raises $55 million and more customer experience news.
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How Customer Expectations Powered the Evolution From CMS to DXP
The evolution from web CMS to digital experience platforms was a natural one, pushed along by customer demands and expectations.
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4 Ways to Tell a Better Visual Story and Improve Customer Experience
With 90% of purchase decisions made subconsciously, the experience a visual story creates can be the key to success.
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DX Leaders Q&A
Digging Deeper into Digital Experience
People Covering Digital Experience
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Kaya Ismail
Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....
David Roe
David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...
Virginia Backaitis
Staff reporter Virginia Backaitis is the Senior Partner at Brilliant Leap, a search and consulting firm that specializes in placing Enterprise Content Management and Big Data professionals. She has worked...
Nicholas McQuire
Nicholas McQuire is vice president, enterprise research and artificial intelligence research at CCS Insight. He has over 15 years' experience in enterprise technology advisory services, most recently as managing director...