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Digital Experience

CMSWire's digital experience (DX) channel gathers the latest news, advice and analysis on driving leadership, platform and tool selection and swiftly growing trends in digital customer experience.

DX Summit

DX Leaders Q&A

DX Leader Todd Unger: "Our quickest wins at the AMA have come through analytics and testing"

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Todd Unger: Look for Digital Leaders Who Are 'Productive Disruptors'

DX Leader Carolina Ramirez quote "A digital presence is like an iceberg: there is much more involved than meets the eye, which is where the biggest risks lie."

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Carolina Ramirez: Customer Trust Is a 'Two-Way Conversation'

DX Leaders Brian Warrick of Magnolia and Vitesh Radhakisson of Productive Edge

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Vitesh Radhakisson and Brian Warrick: Deliver Relevance and Value to Customers

Kevin Cochrane, DX Leader interview quote: "Data enables new customer experiences and is the oil of the digital economy – but only if handled with care."

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Kevin Cochrane: Customer Relationships Don't End at the Point of Sale

Bjorn Hildahl of Quadient DX Leaders quote: "We tend to gravitate to what’s known and here today, but we have to address what’s unknown and coming.”

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Bjorn Hildahl: Don't Try to Boil the Ocean With Digital Transformation Initiatives

Kevin Lindsay DX Leaders interview: "Ironically, we may use AI and ML to create a more human-like experience… where we can enhance human efforts at scale.”

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Kevin Lindsay: Focus on the Human Experience, Not Just the Digital

Digging Deeper into Digital Experience

ICYMI: Just Say No to Video Meeting Fatigue, 2020 Holiday Prep List and More

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Operational Efficiency and Strategic Value: The New Currency for Martech Evaluation

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People Covering Digital Experience

David Roe

David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Kaya Ismail

Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....

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Digital Experience

DX Summit 2020

DX Leaders Q&A

Digging Deeper into Digital Experience

People Covering Digital Experience