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Digital Experience

CMSWire's digital experience (DX) channel gathers the latest news, advice and analysis on driving leadership, platform and tool selection and swiftly growing trends in digital customer experience.

Featured Reading

Article
Customer Experience
We Asked ChatGPT 3 Customer Experience Questions. Here's How It Responded
Got a question? A new AI-powered chatbot has an answer — but is it the right answer? We wanted to find out, so we asked ChatGPT a few questions of our own.
Article
Digital Experience
Cryptocurrency and Bitcoin: Beware the Pitfalls
Buying into the cryptocurrency and bitcoin hype? Might want to save a few of those dollars.
Article
Customer Experience
ACL Digital Acquires AFour Technologies, Yahoo Selects AWS, More News
ACL Digital acquires AFour Technologies, Yahoo selects AWS, more CX news.
Article
Digital Experience
4 Challenges Around the Metaverse We Need to Overcome
There's still debate on what the metaverse actually is. We've got a long way to go toward its practical reality.
Article
Digital Experience
What Is Hive Social, the Latest Twitter Alternative Gaining Steam?
Yes, another Twitter alternative. Is this one worth the hype? Learn all about Hive Social, if it's safe to use and how it compares to Mastodon and Twitter.
Article
Customer Experience
We Asked ChatGPT 3 Customer Experience Questions. Here's How It Responded
Got a question? A new AI-powered chatbot has an answer — but is it the right answer? We wanted to find out, so we asked ChatGPT a few questions of our own.

Getting Started With Digital Experience

Feature
Article
Digital Experience
Why Monolithic Digital Experience Platforms Still Trump Composable
Editorial
Article
Digital Experience
What Is a Composable DXP?
News Analysis
Article
Digital Experience
What Is a Content Experience Platform?
Editorial
Article
Digital Experience
The Importance of the Human Touch in Digital Transformation
Editorial
Article
Digital Experience
Content Management: The Story of COVID and Airborne Transmission
Editorial
Article
Digital Experience
A Tale of Pat and Nuala Geoghegan’s Farm, and Digital Toxic Waste

Getting Started With Digital Experience

Feature
Article
Digital Experience
Why Monolithic Digital Experience Platforms Still Trump Composable
Editorial
Article
Digital Experience
What Is a Composable DXP?
News Analysis
Article
Digital Experience
What Is a Content Experience Platform?
Editorial
Article
Digital Experience
The Importance of the Human Touch in Digital Transformation
Editorial
Article
Digital Experience
Content Management: The Story of COVID and Airborne Transmission
Editorial
Article
Digital Experience
A Tale of Pat and Nuala Geoghegan’s Farm, and Digital Toxic Waste

Getting Started With Digital Experience

Feature
Article
Digital Experience
Why Monolithic Digital Experience Platforms Still Trump Composable
Editorial
Article
Digital Experience
What Is a Composable DXP?
News Analysis
Article
Digital Experience
What Is a Content Experience Platform?
Editorial
Article
Digital Experience
The Importance of the Human Touch in Digital Transformation
Editorial
Article
Digital Experience
Content Management: The Story of COVID and Airborne Transmission
Editorial
Article
Digital Experience
A Tale of Pat and Nuala Geoghegan’s Farm, and Digital Toxic Waste

Learning Opportunities

Webinar
Dec
7
[EIS Webinar] What is PIM and Why Your Ecommerce Business Needs It
Attend this webinar and learn how PIM can add value to your digital business as you maximize your return on investment.
Webinar
AdobeStock_298049537
Dec
8
Thriving in a Cookieless World with First-Party Data
Let’s Be Real: Third-Party Data Was Never That Great
Webinar
A Holistic Approach to Accelerating Adoption
Dec
13
A Holistic Approach to Accelerating Adoption
Racing to modernize your commerce to support changing customers
Webinar
How Marketers and Developers Use Tech to Achieve CX Utopia
Dec
14
How Marketers and Developers Use Tech to Achieve CX Utopia
Build for change to ensure a thriving customer experience
Conference
CMSWire CONNECT 2023
May
10
CMSWire CONNECT 2023
Explore the latest customer experience and customer services technologies
Conference
Reworked CONNECT 2023
May
10
Reworked CONNECT 2023
Don't miss the most impactful employee experience conference of they year — live in Austin, Texas May 10-12, 2023.
Webinar
Dec
7
[EIS Webinar] What is PIM and Why Your Ecommerce Business Needs It
Attend this webinar and learn how PIM can add value to your digital business as you maximize your return on investment.
Webinar
AdobeStock_298049537
Dec
8
Thriving in a Cookieless World with First-Party Data
Let’s Be Real: Third-Party Data Was Never That Great
Webinar
Dec
7
[EIS Webinar] What is PIM and Why Your Ecommerce Business Needs It
Attend this webinar and learn how PIM can add value to your digital business as you maximize your return on investment.
Webinar
AdobeStock_298049537
Dec
8
Thriving in a Cookieless World with First-Party Data
Let’s Be Real: Third-Party Data Was Never That Great
Webinar
A Holistic Approach to Accelerating Adoption
Dec
13
A Holistic Approach to Accelerating Adoption
Racing to modernize your commerce to support changing customers
Webinar
Dec
7
[EIS Webinar] What is PIM and Why Your Ecommerce Business Needs It
Attend this webinar and learn how PIM can add value to your digital business as you maximize your return on investment.

Digging Deeper Into Digital Experience

Feature
Article
Digital Experience
Goodbye DXPs, Hello Composable Stacks
Editorial
Article
Digital Experience
Have You Recognized the Potential of the Composable Digital Experience Stack?
Feature
Article
Digital Experience
Why Cloud & Governance Matter When Scaling Digital Experience Platforms
Feature
Article
Digital Experience
What Marketers Need for the Digital Experience Platforms Multivendor Reality
Editorial
Article
Digital Marketing
18 Years in Marketing. One Company. Four Big Lessons.
Editorial
Article
Digital Experience
8 Things to Know About Composable DXP

Digging Deeper Into Digital Experience

Feature
Article
Digital Experience
Goodbye DXPs, Hello Composable Stacks
Editorial
Article
Digital Experience
Have You Recognized the Potential of the Composable Digital Experience Stack?
Feature
Article
Digital Experience
Why Cloud & Governance Matter When Scaling Digital Experience Platforms
Feature
Article
Digital Experience
What Marketers Need for the Digital Experience Platforms Multivendor Reality
Editorial
Article
Digital Marketing
18 Years in Marketing. One Company. Four Big Lessons.
Editorial
Article
Digital Experience
8 Things to Know About Composable DXP

Digging Deeper Into Digital Experience

Feature
Article
Digital Experience
Goodbye DXPs, Hello Composable Stacks
Editorial
Article
Digital Experience
Have You Recognized the Potential of the Composable Digital Experience Stack?
Feature
Article
Digital Experience
Why Cloud & Governance Matter When Scaling Digital Experience Platforms
Feature
Article
Digital Experience
What Marketers Need for the Digital Experience Platforms Multivendor Reality
Editorial
Article
Digital Marketing
18 Years in Marketing. One Company. Four Big Lessons.
Editorial
Article
Digital Experience
8 Things to Know About Composable DXP

Featured Research Report

The Total Economic Impact™ (TEI) of Verint Digital-First Engagement
To see how these innovative tools are delivering measurable, meaningful results, Verint commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study for Verint’s Digital-First Engagement offerings.
The Total Economic Impact™ (TEI) of Verint Digital-First Engagement

People Covering Digital Experience

Jennifer Torres is a staff reporter for Simpler Media Group/CMSWire and a former newspaper reporter with 15 years of journalistic...
Jennifer TorresJennifer Torres is a staff reporter for Simpler Media Group/CMSWire and a former newspaper reporter with 15 years of journalistic...
Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing...
Gerry McGovernGerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing...
Ryan Bennett is the co-founder of San Francisco-based digital experience agency, Cylogy, Inc, where he focuses on next generation digital...
Ryan BennettRyan Bennett is the co-founder of San Francisco-based digital experience agency, Cylogy, Inc, where he focuses on next generation digital...
Michelle Hawley is a Pennsylvania-based senior editor and writer for CMSWire and Reworked. She's worked in digital marketing and journalism...
Michelle HawleyMichelle Hawley is a Pennsylvania-based senior editor and writer for CMSWire and Reworked. She's worked in digital marketing and journalism...
Dom Nicastro is a Manchester, NH-based managing editor for Simpler Media Group's CMSWire....
Dom NicastroDom Nicastro is a Manchester, NH-based managing editor for Simpler Media Group's CMSWire....
Melissa Henley is Senior Director of Customer Experience at KeyShot, the global leader of product design rendering software. Customers are at...
Melissa HenleyMelissa Henley is Senior Director of Customer Experience at KeyShot, the global leader of product design rendering software. Customers are at...

Featured Research

Featured research
Research Report
The Total Economic Impact™ (TEI) of Verint Digital-First Engagement
Read now
Featured research
White Paper
In Data We Trust
Establishing customer trust through privacy
Read now
Featured research
eBook
Three Steps to Optimize Agent Workflows and Deliver Better Customer Experiences
Boost customer satisfaction and reduce the organization’s cost-to-serve
Read now
Featured research
eBook
6 Personalization Trends You Need to Know
How personalization can help create more engaging digital experiences
Read now
Featured research
eBook
Moving Your CX Metrics Forward
How to advance CSAT and NPS programs
Read now
Featured research
On-Demand Webinar
What is a CDP and How to Choose a CDP
Customer expectations are at an all-time high for having 1-1 personalized experiences
Read now
Featured research
Market Guide
Customer Data Platforms Market Guide (2023)
Get the help you need when choosing a CDP
Read now
Featured research
Research Report
Digital Experience Platforms (DXP) Market Guide
Everything you need to know about the DXP marketplace
Read now
Featured research
Research Report
The Total Economic Impact™ (TEI) of Verint Digital-First Engagement
Read now
Featured research
White Paper
In Data We Trust
Establishing customer trust through privacy
Read now
Featured research
eBook
Three Steps to Optimize Agent Workflows and Deliver Better Customer Experiences
Boost customer satisfaction and reduce the organization’s cost-to-serve
Read now
Featured research
eBook
6 Personalization Trends You Need to Know
How personalization can help create more engaging digital experiences
Read now

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

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