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Digital Experience

CMSWire's digital experience (DX) channel gathers the latest news, advice and analysis on driving leadership, platform and tool selection and swiftly growing trends in digital customer experience.

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Featured Reading

Article
Customer Experience
Real Marketing and Customer Experience Questions — and ChatGPT's Answers
We put ChatGPT-3.5 and ChatGPT-4 to the test in customer experience and marketing scenarios.
Article
Digital Experience
Salesforce Expands AI Arsenal With New Marketing Tools and Partnerships
Salesforce has announced two new AI-based tools to assist marketers and brands in navigating a swiftly transforming digital world.
Article
Digital Marketing
Unconventional Beginnings: From Investment Banking to Marketing Mastery
CMSWire Reporter Jennifer Torres chats with Calendly Chief Marketing Officer Jessica Gilmartin on this edition of CMO Circle.
Article
Digital Marketing
6 Expert Quotes for Transforming Email Marketing
Six of my favorite quotes along with the wisdom I see in them.
Article
Digital Experience
6 Considerations for Digital Accessibility and Generative AI
In the ever-evolving landscape of digital accessibility and generative AI, here are six crucial considerations companies should prioritize.
Article
Customer Experience
Real Marketing and Customer Experience Questions — and ChatGPT's Answers
We put ChatGPT-3.5 and ChatGPT-4 to the test in customer experience and marketing scenarios.

Learning Opportunities

Webinar
Review necessary steps to protect your business
Jun
8
Attracting—and Keeping—Your High-Net-Worth Investors
Join PwC to dissect their recent survey findings on a specific customer subset — high-net-worth investors.
Webinar
Discover the challenges that contact centers, AX, and CX face and how CAI-assisted applications can help solve them
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
How brands can deliver video experiences in many different ways using Cloudinary
Jun
13
Learn How to Deliver Dynamic Video Experiences at Scale
Learn how to convert existing assets into video experiences in near real-time.
Webinar
What data should be collected to achieve meaningful engagement
Jun
20
3 Steps to Unlock Your Customer Data and Drive Revenue
Discover how Twilio Segment’s #1 Customer Data Platform helps implement data-driven strategies.
Webinar
it’s ultimately the digital experiences you create that will drive the clicks and conversions that you want
Jun
21
Retail Reinvented: A Masterclass in Creating Digital Experiences That Click
Hear how online retailers architect their digital experience infrastructure for peak traffic and demand
Webinar
Solutions to source, hire and manage talent with specialized skills to fit your operational and performance goals while eliminating redundancy
Jun
27
Growth in the Face of Uncertainty: Nurturing Customer Experience in a Turbulent Market
Learn how to translate the concept of optimized customer success into an executable plan for success
Webinar
Review necessary steps to protect your business
Jun
8
Attracting—and Keeping—Your High-Net-Worth Investors
Join PwC to dissect their recent survey findings on a specific customer subset — high-net-worth investors.
Webinar
Discover the challenges that contact centers, AX, and CX face and how CAI-assisted applications can help solve them
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
Review necessary steps to protect your business
Jun
8
Attracting—and Keeping—Your High-Net-Worth Investors
Join PwC to dissect their recent survey findings on a specific customer subset — high-net-worth investors.
Webinar
Discover the challenges that contact centers, AX, and CX face and how CAI-assisted applications can help solve them
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
How brands can deliver video experiences in many different ways using Cloudinary
Jun
13
Learn How to Deliver Dynamic Video Experiences at Scale
Learn how to convert existing assets into video experiences in near real-time.
Webinar
Review necessary steps to protect your business
Jun
8
Attracting—and Keeping—Your High-Net-Worth Investors
Join PwC to dissect their recent survey findings on a specific customer subset — high-net-worth investors.

Digging Deeper Into Digital Experience

Feature
Article
Digital Experience
Goodbye DXPs, Hello Composable Stacks
Editorial
Article
Digital Experience
Have You Recognized the Potential of the Composable Digital Experience Stack?
Feature
Article
Digital Experience
Why Cloud & Governance Matter When Scaling Digital Experience Platforms
Feature
Article
Digital Experience
What Marketers Need for the Digital Experience Platforms Multivendor Reality
Interview
Article
Digital Marketing
Master the Move from Universal Analytics to Google Analytics 4
Editorial
Article
Digital Marketing
CFO Buy-In: Making It a Marketer's Advantage

Digging Deeper Into Digital Experience

Feature
Article
Digital Experience
Goodbye DXPs, Hello Composable Stacks
Editorial
Article
Digital Experience
Have You Recognized the Potential of the Composable Digital Experience Stack?
Feature
Article
Digital Experience
Why Cloud & Governance Matter When Scaling Digital Experience Platforms
Feature
Article
Digital Experience
What Marketers Need for the Digital Experience Platforms Multivendor Reality
Interview
Article
Digital Marketing
Master the Move from Universal Analytics to Google Analytics 4
Editorial
Article
Digital Marketing
CFO Buy-In: Making It a Marketer's Advantage

Digging Deeper Into Digital Experience

Feature
Article
Digital Experience
Goodbye DXPs, Hello Composable Stacks
Editorial
Article
Digital Experience
Have You Recognized the Potential of the Composable Digital Experience Stack?
Feature
Article
Digital Experience
Why Cloud & Governance Matter When Scaling Digital Experience Platforms
Feature
Article
Digital Experience
What Marketers Need for the Digital Experience Platforms Multivendor Reality
Interview
Article
Digital Marketing
Master the Move from Universal Analytics to Google Analytics 4
Editorial
Article
Digital Marketing
CFO Buy-In: Making It a Marketer's Advantage

Featured eBook

The Top 3 CX Trends and How to Win in 2023
Download this e-Book to stay ahead of the game in the rapidly changing world of customer experience.
The Top 3 CX Trends and How to Win in 2023

Latest Articles

Editorial
Article
Digital Experience
Using Generative AI to Create Branded Visual Content
Feature
Article
Digital Experience
Can We Fix Artificial Intelligence's Serious PR Problem?
Feature
Article
Digital Experience
Artificial Intelligence Leaders: AI Threatens Human Existence Alongside Pandemics and Nuclear War
Editorial
Article
Digital Experience
Addressing AI Bias: A Proposed 8th Principle for 'Privacy by Design'
Editorial
Article
Digital Experience
Turn It Off & Delete: Tips for Sustainable Laptops, Part 2
Feature
Article
Digital Experience
How to Set up and Use the ChatGPT Web Browsing Plugin

Latest Articles

Editorial
Article
Digital Experience
Using Generative AI to Create Branded Visual Content
Feature
Article
Digital Experience
Can We Fix Artificial Intelligence's Serious PR Problem?
Feature
Article
Digital Experience
Artificial Intelligence Leaders: AI Threatens Human Existence Alongside Pandemics and Nuclear War
Editorial
Article
Digital Experience
Addressing AI Bias: A Proposed 8th Principle for 'Privacy by Design'
Editorial
Article
Digital Experience
Turn It Off & Delete: Tips for Sustainable Laptops, Part 2
Feature
Article
Digital Experience
How to Set up and Use the ChatGPT Web Browsing Plugin

Latest Articles

Editorial
Article
Digital Experience
Using Generative AI to Create Branded Visual Content
Feature
Article
Digital Experience
Can We Fix Artificial Intelligence's Serious PR Problem?
Feature
Article
Digital Experience
Artificial Intelligence Leaders: AI Threatens Human Existence Alongside Pandemics and Nuclear War
Editorial
Article
Digital Experience
Addressing AI Bias: A Proposed 8th Principle for 'Privacy by Design'
Editorial
Article
Digital Experience
Turn It Off & Delete: Tips for Sustainable Laptops, Part 2
Feature
Article
Digital Experience
How to Set up and Use the ChatGPT Web Browsing Plugin

People Covering Digital Experience

Raleigh Butler is an editorial assistant at the CMSWire publication within SMG. Prior to joining SMG, Raleigh focused her work on...
Raleigh ButlerRaleigh Butler is an editorial assistant at the CMSWire publication within SMG. Prior to joining SMG, Raleigh focused her work on...
Jennifer Torres is an award-winning journalist based in Florida. She currently serves as staff reporter for Simpler Media Group/CMSWire covering...
Jennifer TorresJennifer Torres is an award-winning journalist based in Florida. She currently serves as staff reporter for Simpler Media Group/CMSWire covering...
Chad S. White is the author of four editions of Email Marketing Rules and Head of Research for Oracle Marketing...
Chad S. WhiteChad S. White is the author of four editions of Email Marketing Rules and Head of Research for Oracle Marketing...
Dom Nicastro is an award-winning journalist and radio personality based in Manchester, NH. He currently serves as managing editor for...
Dom NicastroDom Nicastro is an award-winning journalist and radio personality based in Manchester, NH. He currently serves as managing editor for...
Ryan Bennett is the co-founder of San Francisco-based digital experience agency, Cylogy, Inc, where he focuses on next generation digital...
Ryan BennettRyan Bennett is the co-founder of San Francisco-based digital experience agency, Cylogy, Inc, where he focuses on next generation digital...
Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...

Featured Research

Featured research
eBook
The Top 3 CX Trends and How to Win in 2023
Read now
Featured research
White Paper
TransUnion 2023 State of Omnichannel Fraud Report
Trends and strategies for enabling trusted commerce
Read now
Featured research
Research Report
Sprinklr recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Content Marketing Platforms, for the Fourth Year in a Row
Read now
Featured research
Research Report
The State of the CMO
Insights from the 2023 Annual Chief Marketing Officer Survey
Read now
Featured research
Guide
Journey to the Cloud: A Travel Guide
3 Things to Keep in Mind if You Are Considering the Trip
Read now
Featured research
White Paper
How to Optimize Your Device, Network, and Cloud Costs without Sacrificing Performance or Experience
Read now
Featured research
Buyer's Guide
The Data-Driven Supervisor's Handbook
5 proven coaching strategies to improve contact center culture and productivity
Read now
Featured research
Market Guide
Customer Data Platforms Market Guide (2023)
Get the help you need when choosing a CDP
Read now
Featured research
eBook
The Top 3 CX Trends and How to Win in 2023
Read now
Featured research
White Paper
TransUnion 2023 State of Omnichannel Fraud Report
Trends and strategies for enabling trusted commerce
Read now
Featured research
Research Report
Sprinklr recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Content Marketing Platforms, for the Fourth Year in a Row
Read now
Featured research
Research Report
The State of the CMO
Insights from the 2023 Annual Chief Marketing Officer Survey
Read now