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Digital Experience
CMSWire's digital experience (DX) channel gathers the latest news, advice and analysis on driving leadership, platform and tool selection and swiftly growing trends in digital customer experience.
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How to Deliver Personalized B2B Experiences With AI
Actionable tips to help marketers use artificial intelligence to deliver personalized experiences to their leads.
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Forrester Names IBM Only Conversational Computing Leader, and Other DX News
A look back at the week in customer experience software news.
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How 5 Companies Successfully Introduced AI Into the Customer Experience
Five examples of how companies have introduced artificial intelligence into the customer experience for the benefit of all.
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2017 DX Leaders Q&A
Digging Deeper into Digital Experience
People Covering Digital Experience
David Roe
David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Erika Morphy
New Orleans-based journalist Erika Morphy has been covering technology and its business implications for more than 20 years....
Kaya Ismail
Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....
James A. Martin
James A. Martin is a seasoned tech journalist and blogger based in San Francisco and winner of the 2014 ASBPE National Gold award. He covers content marketing, consumer technology and...
Virginia Backaitis
Staff reporter Virginia Backaitis is the Senior Partner at Brilliant Leap, a search and consulting firm that specializes in placing Enterprise Content Management and Big Data professionals. She has worked...
SMG Events
The events staff at Simpler Media Group, owner of CMSWire, work to inform our readers and community on our two conferences, the DX Summit and the Digital Workplace Experience. Find...
Jonathan Nieves
Jonathan Nieves is a New York City-based editorial assistant at CMSWire. He previously worked at FEMA, NYC Department of Parks and Recreation and as a freelance video editor....