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Digital Experience
CMSWire's digital experience (DX) channel gathers the latest news, advice and analysis on driving leadership, platform and tool selection and swiftly growing trends in digital customer experience.
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A Pragmatic View of Predictive Analytics
The customer journey is the best place to start resetting expectations around predictive analytics.
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Practical Ways Chatbots Are Addressing Enterprise CX Problems
Want to improve your customers' experiences? Here's how enterprises are using chatbots in the here and now to improve customer experiences.
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Machine Learning Fragmentation Is Slowing Us Down: There Is a Solution
The pace of machine learning innovation is leading to fragmentation.
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2017 DX Leaders Q&A
Digging Deeper into Digital Experience
People Covering Digital Experience
David Roe
David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...
Dom Nicastro
Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...
Kaya Ismail
Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....
Erika Morphy
New Orleans-based journalist Erika Morphy has been covering technology and its business implications for more than 20 years....
James A. Martin
James A. Martin is a seasoned tech journalist and blogger based in San Francisco and winner of the 2014 ASBPE National Gold award. He covers content marketing, consumer technology and...
Virginia Backaitis
Staff reporter Virginia Backaitis is the Senior Partner at Brilliant Leap, a search and consulting firm that specializes in placing Enterprise Content Management and Big Data professionals. She has worked...