Dom Nicastro

SENIOR REPORTER

Boston

COVERS

Customer Experience, Digital Marketing, Digital Workplace, Employee Experience

Dom Nicastro is a Boston-based senior reporter at Simpler Media Group, publisher of CMSWire and Reworked.

Please Note

If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.

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Dom's Recent Articles

Exploring the Third-Party Customer Experience App Ecosystem's Growth Jan 27, 2021
What Is Customer Satisfaction Score (CSAT)? Jan 27, 2021
Sitecore Nets $1.2B Investment, Acquia Debuts Digital Commerce, More News Jan 22, 2021
CIOs Share Action Steps to Build Experience-Based IT Jan 21, 2021
6 Compliance Tips for California Privacy Rights Act (CPRA) Jan 20, 2021
What Does the Qualtrics $14 Billion IPO Mean for the CX Market? Jan 19, 2021
Pega Acquires Qurious, Salesforce Introduces Loyalty Management & More CX News Jan 15, 2021
CMS vs. DMS: Understanding the Key Differences Jan 14, 2021
10 Ways to Measure Chatbot Program Success Jan 13, 2021
2021 Business Lesson: Don't Slack on Your Outage Backup Plan Jan 12, 2021
Hootsuite Acquires Sparkcentral, Khoros Acquires Topbox and More CX News Jan 8, 2021
5 Things To Consider When Selecting a Video Content Management System Jan 6, 2021
Common Ways CX Practitioners Use Voice of the Customer Templates Jan 5, 2021
Qualtrics Aims for $14 Billion IPO, Epsilon Launches Signals and More CX News Jan 4, 2021
CMSWire's Top 10 Digital Customer Experience Articles of 2020 Dec 24, 2020
CMSWire's Top 10 Digital Marketing Articles of 2020 Dec 23, 2020
CMSWire's Top 20 Most Popular Articles of 2020 Dec 22, 2020
A Look at Marketing's Biggest Data Challenges of the 2020s, Part 2 Dec 21, 2020
Sendbird Updates Messaging, HCL Commerce Unveils Fall Release & More News Dec 18, 2020
The Worst Marketing Buzzwords of 2020 Dec 18, 2020
Business Continuity Was a Challenge for CIOs in 2020. Here's How They Did Dec 17, 2020
CallRail Nets $56M, ActiveCampaign Releases Automation Recipes and More CX News Dec 11, 2020
Why Facebook Acquired Kustomer and How It Will Impact Customer Service Solutions Dec 11, 2020
A Look at Marketing's Biggest Data Challenges of the 2020s Dec 9, 2020
Marketing Lessons Learned: What 2020 Has Taught Us Dec 7, 2020
Seismic Acquires Grapevine6, Bizzabo Raises $138 Million and More CX News Dec 4, 2020
Martech Stacks Are Being Underutilized By Marketers, How Much Does It Matter? Dec 3, 2020
Why Some Marketers Are Leery of Analytics Dec 2, 2020
Facebook Acquires Kustomer for Reported $1B, Adobe Adds AI to Magento & More News Dec 1, 2020
Why Marketers Are Thankful This Thanksgiving Nov 30, 2020