Latest Articles by Dom Nicastro

NiCE World 2026: The Platform Vision Meets the CX Practitioners

NiCE Launches Dedicated AI Innovation Lab to Push Agentic CX to Enterprise Scale

Adobe Launches CX Enterprise Coworker Agent

NiCE Makes Its Move at NiCE World 2026: Agentic AI Is Now the Architecture

Employee Experience Is Now a CX Variable — And Most Brands Are Failing It

Pega Launches Pega Customer Engagement Studio for Marketers

AI Will Eliminate Nearly Half of All Customer Service Jobs by 2030

Google Adds AI Visibility Reports to Search Console

Sitecore Acquires Scrunch to Boost AI Search Visibility

Figma Make Brings Visual Editing to Live Codebases

Salesforce Acquires Contentful to Power Agentforce Content

Sprinklr Acquires ViralMoment to Close the Video Listening Gap

Capacity Adds Natural-Language Analytics to CX Platform

What Did 1 Billion Google AI Mode Users Search for Over Past Year?

Webflow Launches Answer Engine Optimization (AEO) for Enterprise

Is CX Really the Revenue Driver We've Touted for a Decade?

Kustomer Architect Aims to Replace CX Deflection Metrics With Business Outcomes

Google's AI Search Playbook Is Here. Spoiler: SEO Still Matters.

At Relate 2026, Zendesk Launches AI Agents Priced on Resolutions, Not Seats

PolyAI Makes Enterprise Conversational AI Self-Serve

After Uncertainty, Qualtrics Closes Deal on $6.75B Press Ganey Forsta Acquisition

Quiq Launches Voice AI to Unify Enterprise Customer Experience

Chatbase Launches Voice AI for Phone Support

What NiCE's Q1 2026 Results Reveal About Agentic AI in the CX Enterprise

SurveyMonkey Embeds Survey Creation and Analysis Inside Claude

Alchemer Digital Update Targets the Post-Interaction Survey's Dominance in Mobile Feedback

Twilio Bets Its Infrastructure Layer Can Own the Agentic Customer Conversation