Latest Articles by Dom Nicastro(Page 2)

CallMiner Adds AI Classifiers & Custom Summaries to CX Platform

Anthropic Finds Customer Service Reps Among Jobs Most Vulnerable to AI

AVOXI Launches Trusted Outbound Voice to Fight Spam Labels

FCC Offshore Call Center Proposal Puts Customer Experience Leaders on Notice

RocketPhone.ai Reports 1,100% Customer Surge as Conversation Intelligence Demand Rises

Medallia Report Finds the Customer Experience Gap Is Getting Worse

Kontent.ai Launches Accessible CMS Admin Interface

Klaviyo & Google Partner on AI-Driven Customer Experience

Microsoft AI CEO Says Marketing Will Be Automated in 18 Months

Figma Make Adds Custom Model Context Protocol & 6 New Connectors

Zoom Virtual Agent 3.0 Adds End-to-End AI Resolution for Customer Service

AUI Acquires CX Start-up Quack AI in $15M Deal to Expand Agentic AI for Customer Service

SAP’s New AI Agents Aim to Fix the Work Behind the Customer Experience

Conductor Embeds AI Content Tools in Acquia CMS via OEM Deal

Agentic Customer Experience Ambition Is Rising — Enterprise Readiness Isn’t

Verint Adopts Unified Brand After Calabrio Merger

Qualtrics Taps CrowdStrike to Safeguard AI-Driven Customer and Employee Experience

CX Leader of the Year on Rethinking NPS, Agent Experience and Surveys

Insights, Infrastructure and AI: What Real CX Maturity Looks Like

Medallia’s AI Bet in Vegas: Can Customers Move From Insight to Action?

Genesys Launches LAM-Powered Agentic Virtual Agent

The Chief Marketing Officer Super Bowl: Patriots vs. Seahawks

8x8 Reports Surge in AI-Powered CX Platform Adoption

Ibexa Announces AI Orchestration Layer, Unification of 5 Martech Brands Under Ibexa Umbrella

Qualtrics Names Jason Maynard CEO Amid AI Push

Sitecore Names 213 Digital Experience MVPs for 2026

ai12z Launches 'Vibe Coding' for No-Code AI Assistants