Latest Articles by Dom Nicastro(Page 2)

Twilio Bets Its Infrastructure Layer Can Own the Agentic Customer Conversation

8x8 Updates Platform for CX with AI Studio, Real-Time Analytics and Silent Mobile Authentication

Omnichat Relaunches as Omni AI, Targets Enterprise CX With Autonomous Agent Workforce

Sierra Raises $950M at $15B Valuation, Eyes Transformation Beyond Customer Support

ServiceNow Launches Autonomous CRM to Replace Legacy Record-Keeping With End-to-End AI Execution

The Martech Landscape Has Plateaued. The Real Crisis? What AI Exposes Underneath It.

Is Medallia's Debt Tale a Stress Test for Voice of the Customer Market?

Twilio's Q1 2026: Voice AI Hits a 5-Year High as CX Orchestration Race Intensifies

Optimizely Launches Remote MCP Server to Bring Experimentation Into AI Tools

AskNicely Launches Reputation Manager for CX Platform

Acquia Wants to Be the Command Center for Your Entire Digital Stack

Brands Are Having a 'Crisis of Faith.' AEO Isn't Making It Easier.

Microsoft Launches Real-Time Voice Agents, New Agentic Features Across Dynamics 365 CX Portfolio

ASAPP Adds 5 AI Agents to Customer Experience Platform

PolyAI Launches Agent Development Kit to Put Enterprise CX Development Back in Developers' Hands

Amazon Acquires NLX to Accelerate No-Code AI Deployment in Connect

DOJO AI Raises $6M Seed Round to Expand Agentic Marketing Platform

Shade Closes $14M Round as AI-Driven Media Asset Management Heats Up

Nvidia CEO Jensen Huang Tells the SaaS World: Agentic Is Here. Adobe Is Listening

Conductor Launches AgentStack for Answer Engine Optimization

Adobe Doubles Down on Agentic AI — But the Hard Work May Be the Operating Model

So Long, Treasure Data. Welcome, Treasure AI

Twilio Launches Flex SDK, Salesforce Voice Integration to Unify CCaaS and CPaaS

At Canva Create, the Company Declares Its Design-Tool Era Is Over

Pantheon Launches Next.js GA, Eyeing AI Agents and the Future of Web Infrastructure

Webflow Opens Next-Gen CMS to All Customers — and Bets Big on AI Search Visibility

HubSpot Launches AEO & Expands AI Agents in Spring 2026 Spotlight