Latest Articles by Dom Nicastro(Page 6)

What's Ahead for Customer Experience Leaders in 2026?

Stop Debating CX Metrics and Start Fixing What’s Broken

Zendesk Acquires Unleash for Generative AI, RAG Knowledge Search

Five9 Names Amit Mathradas Its Next CEO

Conductor Launches ChatGPT App for AI Search Intelligence

Salesforce Signs Deal to Acquire Qualified, Adding Agentic Marketing to Agentforce

Beehiiv Launches Automations v3 Workflow Builder for Publishers

Rezolve Ai Acquires Crownpeak for $90M to Expand AI Commerce Platform

Cvent Acquires Goldcast to Automate Event-to-Video Workflows

PolyAI Raises $86M Series D for Enterprise Voice AI

Outset Raises $30M Series B for AI-Native CX Platform

Cresta Launches Command Hub for Human-AI Contact Centers

UiPath & Talkdesk Partner on AI-Powered CX Automation

Lucidworks Adds Query-Time Commerce Data to Search Platform

The Marketing Reality Check CMOs Need: Emojis, Awareness and AI Won’t Save You

Acquia Launches AI Agents in SaaS CMS for Content Automation

Kustomer Adds Automation, Observability Assistants to CX Platform

Gradial Raises $35M Series B to Scale Agentic Marketing Automation

The Digital Experience Show's Biggest Moments of 2025

SharpenCX-Ytel Deal Signals New Phase of Contact Center Consolidation

Coveo Launches RAG-as-a-Service for AWS AI Agents

GetVocal Raises $26M Series A to Scale Governed AI Agents

8x8 Launches AI Summaries Viber Integration for CX Suite

Five9 Launches Genius AI Updates to Scale Customer Experience

Sprinklr & SAMY Expand Partnership for CX Solutions

Storyblok & OtterlyAI Partner for AI Search Optimization

Freshworks Adds AI Tools to Reduce CX Complexity Boost Support