CMSWire Editorial Calendar

CMSWire's Editorial Calendar provides our community with a view into our editorial priorities for the year. Note that each month has two focus areas, and while we strive for perfect advanced planning, we reserve the right to recalibrate as life on earth evolves.

We do accept vendor-neutral editorial contributions, a long as they adhere to our principal of vendor neutrality and to our contributor submission guidelines. If you're interested joining our Contributor Community, please fill out our Contributor Community application.

2022 Editorial Calendar

MonthTheme 1Theme 2
JulPersonas, Analytics and Predictions: Unlocking What Motivates Your CustomersGreat CX+ EX: The Formula for a Customer-Obsessed Culture
AugNew Tech, Legacy Tech and More on the Way: Taming the Martech ChaosPowering Real-Time Customer Experience Through Conversational AI, Analytics and Good Data
SepThe Intersection of Low Code/No Code and Customer Experience DesignCustomer Service and Support Innovation: AI, Analytics, Machine Learning and Next-Level CX Insights
OctThe State of Digital Customer Experience: Where We're at and Where We're HeadedVoice of the Customer Programs: In a Changing World, Your Customer Has the Answers You Need
NovIntegrating Digital and Physical Customer Experiences for a Hybrid MarketplaceCreating New Customer Data Strategies for a Marketplace in Flux
DecMarketing and CX Disruption in 2023: Tech and Strategy Innovations on the HorizonThe Psychology and Science Behind Modern Customer Experience

2023 Editorial Calendar

MonthTheme 1Theme 2
JanTop CMO Challenges & Opportunities in 2023Customer Experience Leadership: Fixing the Persistent Silo Problem
FebThe Composable DX Dream: Benefits, Challenges & Best PracticesMeasuring Customer Experience Success: Metrics That Matter in 2023
MarCDPs, DMPs, MAPs: Modern Customer Data & Orchestration ArchitecturesHigh Performing Call Centers: Intelligent Agents, Smart Platforms, Integrated VoC
AprEnterprise Web Operations: How the Best Get it DoneHow AI/ML is Transforming Ecommerce Experiences
MayThe Cookieless Future: Data Strategies for Personalization, Privacy & ComplianceDelivering World Class Customer Service: Leadership, Platforms, Culture
JunThe Internet of Everything: How Smart Tech is Changing Customer DemandsAugmented Customer Experiences - Top 2023 Use Cases

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For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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