Here's a look at CMSWire's upcoming Editorial Calendar — please note that we will have dual editorial focuses throughout the year. We reserve the right to be a bit flexible with our themes. With that said, the following is a good guide for where we are headed in the coming months.
We accept vendor neutral bylines in support of these focuses. If you're interested in contributing an article, review our submission guidelines and drop us a line — please do not send product pitches.
2020 Calendar
| Month | Theme 1 | Theme 2 |
| Jan | The Next Chapter in Customer Data Regulations: How Businesses Are Coping | Advancing Learning and Digital IQ in the Workplace |
| Feb | Measuring Customer Experience With VoC Data and Customer Journey Metrics | Modeling, Measuring and Optimizing the Employee Journey: The Metrics and Practices That Matter |
| March | Customer Acquisition Costs and Lifetime Value: Changing CX Priorities | The Rise of Intelligent Applications and Platforms in the Workplace |
| April | Balancing Self-Service and Direct Customer Support: Chatbots, Portals and More | The Evolution of Work: Embracing and Enabling the Remote, Distributed Workforce |
| May | CDPs: Use Cases, Core Capabilities and Your Data Strategy | Finding Your Center: Where's the Core of the Digital Workplace |
| June | Omnichannel Experiences: Strategies to Put Your DX Stack to Work | Collaboration and Productivity Tools: How Monoliths and Best of Breed Are Finding Their Niche |
| July | Building a Holistic Customer Experience Practice | When UX Meets EX: Why Design Matters Inside the Workplace |
| Aug | DXPs and CDPs in Your MarTech Stack: Definitions, Boundaries, Patterns | The Digital Workplace Marathon: Designing a Practice for the Long-Haul |
| Sept | VoC Program Design, Tools, Challenges and Best Practices | Why Employee Experience is Failing — Bonfire of the Fundamentals |
| Oct | The Automation of Customer Service: Balancing Human and Machine in the Customer Experience | Has Microsoft Won the Collaboration and Productivity War and Who Might Disrupt? |
| Nov | Digital Trust: How Brand Trust and Customer Loyalty Are Won and Lost | 5 Years of Digital Transformation — What Have We Learned? |
| Dec | CX 365: A Look Ahead at Trends That Will Drive Customer Experience in 2021 | Building the 2021 Workplace: 2020 Takeaways, 2021 Trends and Challenges |
2021 Calendar
| Month | Theme 1 | Theme 2 |
| Jan | What Innovative CX Leadership Looks Like in 2021 | Productivity Killers: Meetings, Notifications and Emails, Oh My |
| Feb | It's 2021, Do You Know Where Your Silos Are? | Building an Enterprise Search that Enables Employees and Connects Knowledge |
| March | Connecting CX and EX: Current Research, Making the Case, Leading Examples | Ideation: How Leaders are Nurturing Employee Innovation and Intrapreneurs |