CMSWire's Editorial Calendar provides our community with a view into our editorial priorities for the year. Note that each month has two focus areas, and while we strive for perfect advanced planning, we reserve the right to recalibrate as life on earth evolves.
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2022 Editorial Calendar
| Month | Theme 1 | Theme 2 |
| Jul | Personas, Analytics and Predictions: Unlocking What Motivates Your Customers | Great CX+ EX: The Formula for a Customer-Obsessed Culture |
| Aug | New Tech, Legacy Tech and More on the Way: Taming the Martech Chaos | Powering Real-Time Customer Experience Through Conversational AI, Analytics and Good Data |
| Sep | The Intersection of Low Code/No Code and Customer Experience Design | Customer Service and Support Innovation: AI, Analytics, Machine Learning and Next-Level CX Insights |
| Oct | The State of Digital Customer Experience: Where We're at and Where We're Headed | Voice of the Customer Programs: In a Changing World, Your Customer Has the Answers You Need |
| Nov | Integrating Digital and Physical Customer Experiences for a Hybrid Marketplace | Creating New Customer Data Strategies for a Marketplace in Flux |
| Dec | Marketing and CX Disruption in 2023: Tech and Strategy Innovations on the Horizon | The Psychology and Science Behind Modern Customer Experience |
2023 Editorial Calendar
| Month | Theme 1 | Theme 2 |
| Jan | Top CMO Challenges & Opportunities in 2023 | Customer Experience Leadership: Fixing the Persistent Silo Problem |
| Feb | The Composable DX Dream: Benefits, Challenges & Best Practices | Measuring Customer Experience Success: Metrics That Matter in 2023 |
| Mar | CDPs, DMPs, MAPs: Modern Customer Data & Orchestration Architectures | High Performing Call Centers: Intelligent Agents, Smart Platforms, Integrated VoC |
| Apr | Enterprise Web Operations: How the Best Get it Done | How AI/ML is Transforming Ecommerce Experiences |
| May | The Cookieless Future: Data Strategies for Personalization, Privacy & Compliance | Delivering World Class Customer Service: Leadership, Platforms, Culture |
| Jun | The Internet of Everything: How Smart Tech is Changing Customer Demands | Augmented Customer Experiences - Top 2023 Use Cases |