Marketing Strategies That Don’t Break the Bank 
Guess What? User Experience Matters for Employees, Too
Customer Loyalty: Understated and Overestimated
Audience Targeting in Modern SharePoint
Bloomreach brXM 14 Released, Crafter Launches Marketplace, More NewsDigging Deeper
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Designing Without the Packaging Gerry McGovern @gerrymcgovern -
Why Culture Change Is Essential for Digital Transformation Melissa Henley @ecm_marketeer -
The Customer Goodwill Piggy Bank Ryan Lunka @blendededge -
From Service-Oriented Architecture to Microservices Geetika Tandon @gtandon22 -
Could California Become an EU Data Privacy Darling? Sweeney Williams @visioncritical -
The 'Soft Skills' Every Analyst Needs to Succeed Pierre DeBois @zimanaanalytics -
The Loneliness Epidemic Revisited: A 2020 Update Carrie Melissa Jones @caremjo -
They’ve Acepted the Job Offer, Now What? Karen Lachtanski @valleytechgirl
What's Happening
- Feb 26 [CMSWire Webinar] Top Takeaways from CX Chatbot Success Stories
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- Mar 11 [CMSWire Webinar] Get Optimal Value out of Your Customer Data
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- Mar 18 [CMSWire Webinar] The Changing Workforce: Designing a 360-Degree Employee Experience
Join us for a live, hour-long webinar with digital strategist, Ja ...
- Mar 24 [CMSWire Webinar] A Cisco Case Study: How Strategic Content Operations Are at the Heart of Great Customer Experience
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- Apr 2 The Future of Employee Experience Summit Austin 2020
Creating a great employee experience — from recruitment to retire ...
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- Feb 26 [CMSWire Webinar] Top Takeaways from CX Chatbot Success Stories
Join CMSWire for a live, hour-long editorial webinar with technol ...
- Mar 11 Designing AI Programs for Success Part 1: Why AI Projects Fail – 3 Key Ingredients to Success
AI has been getting its fair share of inflated and unrealistic ex ...
- Mar 11 [CMSWire Webinar] Get Optimal Value out of Your Customer Data
Join CMSWire and Alyssa Meritt, a 20+ year digital consulting exp ...
- Mar 18 [CMSWire Webinar] The Changing Workforce: Designing a 360-Degree Employee Experience
Join us for a live, hour-long webinar with digital strategist, Ja ...
- Mar 24 [CMSWire Webinar] A Cisco Case Study: How Strategic Content Operations Are at the Heart of Great Customer Experience
Join CMSWire, Deane Barker, Episerver's Senior Director of Conten ...
Featured Research
- Customer Data Platforms Buyer’s Guide The emerging solution for a centralized data hub
- Digital Asset Management Buyer's Guide Choosing a DAM system may seem complex but it doesn’t have to be overwhelming
- The State of Digital Customer Experience - 2020 Data and insights from 325+ executives
- 3 Organizational Structures to Consider for Experience-led Transformation A tangible path forward to deliver improved customer experiences
- Transforming the User Experience through Best-in-Class Support This white paper tackles the three customer types and their differences by the approach to technology, experiences and generation.
- The Future of Support Interactions In this white paper, TSIA Research recommends that when defining what the future state of customer experience should be, service organizations should consider three critical themes.
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How to Manage Technical Debt When Preparing for a Digital Transformation - Could California Become an EU Data Privacy Darling?
- Is Your Capture Strategy Intelligent or Stuck in Yesterday’s Technology?
- Together at Last: Unstructured Content Joins Structured Data in the BI World
- 6 Reasons to Deploy SharePoint in a Hybrid Environment
