Deconstructing a Content Management Urban Legend 
Move Beyond Social Media to Benchmark Your Digital Workplace Performance
Smart Internet Connected Appliances: The Trojan Horse in Your Kitchen
Upskilling Workers to Future-proof Your BusinessDigging Deeper
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An Introduction to AI for B2B Marketers Dennis Shiao @dshiao -
Adding Value to SharePoint Intranets Sam Marshall @sammarshall -
Designing the 'Perfect Day' for Your Customer Dom Nicastro @domnicastro -
User Testing Belongs in the UX Process: Here's Why Debbie Levitt @ptypeux - What Digital Customer Experience Pros Will Focus on in 2019 Dom Nicastro @domnicastro
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No, I Don't Want to Take Your Survey Gerry McGovern @gerrymcgovern -
Ethical Data Practices in a Chaotic, Complex World Ken Mortensen @kmortens -
Google Cloud Ups Its Enterprise AI Game Nicholas McQuire @nickmcquire
What's Happening
- Nov 22 Digital Transformation Conference London 2018
Digital Transformation is reinventing organizations through the u ...
- Nov 26 European SharePoint, Office 365 & Azure Conference Copenhagen 2018
The European SharePoint, Office 365 & Azure Conference is the lar ...
- Nov 27 User Experience Conference London 2018
Drive the cultural shift which will put digital customer and user ...
- Nov 27 Digiday Brand Summit Europe Monte Carlo 2018
Few senior executive positions will be subject to as much change ...
- Nov 27 Open Digital Summit San Francisco 2018
The US top digital conference brings together digital product, UX ...
- Nov 28 Tweet Jam: IoT's Impact on Customer Experience #CXMChat
As more of the physical world around us becomes connected, brands ...
- Nov 29 [Brightspot Webinar] Replatform Like a Pro: How to Accelerate Your Site Launches
- Dec 4 [CMSWire Webinar] The State of Customer Communications Management: What’s New and What’s Next?
Join CMSWire, InfoTrends customer communications expert, Pat McGr ...
- Dec 5 [CMSWire Webinar] Innovative Employee Engage Strategies
Join CMSWire, Jive and Director of the Digital Workplace Company, ...
- Dec 6 [CMSWire Webinar] 3 Major Trends in the Digital Customer Experience Ecosystem
Join this roundtable discussion as we recap some of the big trend ...
- Dec 12 [CMSWire Webinar] Benchmarking the Digital Workplace
Join CMSWire, Nexthink and Oscar Berg, CEO at Unicorn Titans and ...
Featured Research
- The 2018 State of Digital Customer Experience
(New!)
Success in digital experience requires new practices and skills, new tools and most importantly, new leadership - Digital Experience Leaders 2018
(New!)
How the digital customer experience ecosystem is evolving in 2018 - The 2016 Digital Customer Experience Survey Report Shifting Challenges and Goals in the Digital Customer Experience Landscape
- Eight Definitions of "Digital Workplace" Helpful concepts in creating simplicity and understanding
- How to Transform Calls into Useful Feedback in 3 Steps Creating value by integrating voice data into enterprise analytics
- Advanced Analytics Is Voice your omnichannel analytics blind spot?
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Want to Give Customers Great IoT Experiences? Start With Seamless Interactions - Designing the 'Perfect Day' for Your Customer
- Smart Internet Connected Appliances: The Trojan Horse in Your Kitchen
- 6 Things to Know About SAP's $8 Billion Qualtrics Acquisition
- Future-Proof Your Customer Journey Maps With These 4 Techniques
