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Customer Experience
5 Ways to Strengthen and Recession-Proof Your CX Strategy
Consumers want brands to be responsive and sensitive to their changing priorities during the economic downturn.
Article
Customer Experience
We Asked ChatGPT 3 Customer Experience Questions. Here's How It Responded
Got a question? A new AI-powered chatbot has an answer — but is it the right answer? We wanted to find out, so we asked ChatGPT a few questions of our own.
Article
Digital Experience
Cryptocurrency and Bitcoin: Beware the Pitfalls
Buying into the cryptocurrency and bitcoin hype? Might want to save a few of those dollars.
Article
Digital Marketing
Is It the 11th Hour for TikTok?
With TikTok expected to rake in $10 billion in ad revenue in 2022, a ban would likely have a serious effect on marketers and advertisers.
Article
Digital Marketing
Why Now Is a Good Time to Adjust Your Analytics Workflow
With the impending transition to GA4, marketers must adjust for martech now.
Article
Customer Experience
5 Ways to Strengthen and Recession-Proof Your CX Strategy
Consumers want brands to be responsive and sensitive to their changing priorities during the economic downturn.

Learning Opportunities

Webinar
Dec
7
[EIS Webinar] What is PIM and Why Your Ecommerce Business Needs It
Attend this webinar and learn how PIM can add value to your digital business as you maximize your return on investment.
Webinar
AdobeStock_298049537
Dec
8
Thriving in a Cookieless World with First-Party Data
Let’s Be Real: Third-Party Data Was Never That Great
Webinar
A Holistic Approach to Accelerating Adoption
Dec
13
A Holistic Approach to Accelerating Adoption
Racing to modernize your commerce to support changing customers
Webinar
How Marketers and Developers Use Tech to Achieve CX Utopia
Dec
14
How Marketers and Developers Use Tech to Achieve CX Utopia
Build for change to ensure a thriving customer experience
Conference
CMSWire CONNECT 2023
May
10
CMSWire CONNECT 2023
Explore the latest customer experience and customer services technologies
Conference
Reworked CONNECT 2023
May
10
Reworked CONNECT 2023
Don't miss the most impactful employee experience conference of they year — live in Austin, Texas May 10-12, 2023.
Webinar
Dec
7
[EIS Webinar] What is PIM and Why Your Ecommerce Business Needs It
Attend this webinar and learn how PIM can add value to your digital business as you maximize your return on investment.
Webinar
AdobeStock_298049537
Dec
8
Thriving in a Cookieless World with First-Party Data
Let’s Be Real: Third-Party Data Was Never That Great
Webinar
Dec
7
[EIS Webinar] What is PIM and Why Your Ecommerce Business Needs It
Attend this webinar and learn how PIM can add value to your digital business as you maximize your return on investment.
Webinar
AdobeStock_298049537
Dec
8
Thriving in a Cookieless World with First-Party Data
Let’s Be Real: Third-Party Data Was Never That Great
Webinar
A Holistic Approach to Accelerating Adoption
Dec
13
A Holistic Approach to Accelerating Adoption
Racing to modernize your commerce to support changing customers
Webinar
Dec
7
[EIS Webinar] What is PIM and Why Your Ecommerce Business Needs It
Attend this webinar and learn how PIM can add value to your digital business as you maximize your return on investment.

Featured Research Report

The Total Economic Impact™ (TEI) of Verint Digital-First Engagement
To see how these innovative tools are delivering measurable, meaningful results, Verint commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study for Verint’s Digital-First Engagement offerings.
The Total Economic Impact™ (TEI) of Verint Digital-First Engagement

Featured Research

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In Data We Trust
Establishing customer trust through privacy
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eBook
Three Steps to Optimize Agent Workflows and Deliver Better Customer Experiences
Boost customer satisfaction and reduce the organization’s cost-to-serve
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6 Personalization Trends You Need to Know
How personalization can help create more engaging digital experiences
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What is a CDP and How to Choose a CDP
Customer expectations are at an all-time high for having 1-1 personalized experiences
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Market Guide
Customer Data Platforms Market Guide (2023)
Get the help you need when choosing a CDP
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Digital Experience Platforms (DXP) Market Guide
Everything you need to know about the DXP marketplace
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The Total Economic Impact™ (TEI) of Verint Digital-First Engagement
Read now
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White Paper
In Data We Trust
Establishing customer trust through privacy
Read now
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eBook
Three Steps to Optimize Agent Workflows and Deliver Better Customer Experiences
Boost customer satisfaction and reduce the organization’s cost-to-serve
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eBook
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How personalization can help create more engaging digital experiences
Read now

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