CX Retail Exchange USA Atlanta 2026

CX Retail Exchange USA 2026 is the nation’s foremost, invitation-only forum for senior leaders in customer experience, customer service, store operations and digital transformation across the retail sector.

The event runs Sept. 14–15 at the Grand Hyatt Buckhead in Atlanta. It provides a closed-door environment where executives can share strategies and practical solutions for navigating the retail landscape.

This year’s Exchange goes beyond the fundamentals to tackle the evolving priorities shaping modern retail CX: aligning cross-functional teams around shared ownership of the customer journey, simplifying and optimizing increasingly complex technology stacks, and advancing from AI experimentation to measurable performance and scalable impact through responsible use of data.

Differentiating through experience & service across every touchpoint to drive genuine affinity, loyalty & profitability.

Join adidas, Avolta, Meijer, Miller & Knoll, LG Electronics & more for two days of exclusive networking!

CX Retail Exchange USA 2026 Key Themes

• Driving Retention, Efficiency Recovery & Cost-Savings Whilst Enhancing Trust & Loyalty
• Turning Transformation Ambitions into Lasting Results
• Harnessing Genuine Long-Term Affinity (Beyond a Sign-Up to an App)
• Unifying the Customer Experience to Ensure Across-The-Board Satisfaction