To empower agents to do more with less, this report highlights the leading pain points that prevent efficiency and establish a framework for maximizing productivity in the contact center.
Channel
Voice of the Customer
Brands can no longer rely on surveys alone to understand customers. As the digital landscape changes, companies must adapt to preserve voice of the customer. Building a best-in-class voice of the customer (VoC) program requires capturing customer feedback about their digital and physical transactions in real-time, as well as the overall relationships and competitive assessments. Learn more about VoC here.