The Wire

New standalone offering extends Zoom Virtual Agent Receptionist beyond Zoom Phone, bringing AI-powered call handling capabilities to any existing phone system. SAN JOSE, Calif., July 9, 2026 — Zoom Communications, Inc. (NASDAQ: ZM) today announced a standalone offering for Zoom Virtual Agent (ZVA) Receptionist, enabling organizations to add an AI-powered front desk to their existing phone system without requiring Zoom Phone, helping organizations improve customer responsiveness, extend business availability, and capture more opportunities.

New solution brings purpose-built workflows to marketers of all skill levels, accelerating time to execution, improving ROI and enhancing customer experience CARY, N.C., July 8, 2026 /PRNewswire/ -- SAS, the leader in data and AI, today announced SAS 360 Marketing AI, a new solution to help marketers build, deploy and scale machine learning models without relying on overstretched data science teams. Many marketing organizations struggle to translate insight into action.

The agentic AI platform introduces a three-part control layer — guardrails, simulations, and step-by-step visibility — so enterprise brands can move on AI without putting their customer experience or brand reputation at risk. BOZEMAN, MT — July 8, 2026 - Quiq, the agentic AI agent platform for enterprise customer experience, today announced Verified Intelligence, a set of capabilities designed to give brands the controls they need to deploy and operate agentic AI with confidence.

Daniel Bailey and Alexandre Oddos appointed to drive global ecosystem growth and execution SAN FRANCISCO--( BUSINESS WIRE)-- Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the appointments of Daniel Bailey as senior vice president, Global Strategic Partnerships and Alexandre Oddos as vice president, Global Ecosystem Activation. The appointments reflect the company’s continued investment in a partner strategy centered on deep collaboration, shared innovation and delivering measurable outcomes for customers.

Collaboration pairs Cognizant's Frontier Certified Engineers, who deploy and scale AI in client environments, with a rollout of Gemini Enterprise and Google Workspace across Cognizant TEANECK, N.J., July 7, 2026 /PRNewswire/ -- Cognizant (Nasdaq: CTSH) announced a significant expansion of its partnership with Google Cloud, broadening how the companies bring Gemini Enterprise to clients and deepening Cognizant's own internal use of the technology. Through the expanded collaboration, which builds on the dedicated Gemini Enterprise practice announced in April, Cognizant and Google Cloud are bringing together jointly delivered solutions, a portfolio of reusable agents and certified Cognizant Frontier Certified Engineers who work directly within client environments to accelerate time to value on Gemini deployments.

Former Dropbox, Gong, ServiceSource, Teradata and Conversica executives bolster enterprise-grade trust as company scales AI-native operations SAN FRANCISCO, July 07, 2026 (GLOBE NEWSWIRE) -- Gainsight, the retention-as-a-service (RaaS) company, today announced three executive appointments, as the company strengthens its commitment to security, trust and AI-native operations at enterprise scale: Grant Clarke as Executive Vice President (EVP) and General Manager (GM) of Atlas; Jack Leidecker as Executive Vice President (EVP) and Chief Security Officer (CSO); and Vijay Jegan as Chief AI & Transformation Officer (CAITO). Clarke will lead the Atlas business unit, building the go-to-market and operations engine needed to scale delivery of AI-native services (AINS); Leidecker will lead the security and compliance program required to support that level of customer trust; and Jegan will lead the company's internal agentic transformation, modernizing the systems and data infrastructure that power the company’s own operations.

New product, Klaviyo Social Marketing, is designed for the B2C CRM and turns social engagement into customer growth BOSTON--( BUSINESS WIRE)--Today, Klaviyo (NYSE: KVYO), the autonomous B2C CRM, announced the launch of Klaviyo Social Marketing; a new product built for connecting siloed social media engagement to omnichannel marketing strategies that drive revenue and more personalized customer experiences. Social has become one of the most important channels for customer engagement.

Treasure AI's Intelligent Customer Data Platform unifies customer data, powers AI agents, and activates personalized engagement at scale for consumer brands and enterprises. MOUNTAIN VIEW, Calif. — July 06, 2026 — Treasure AI, the agentic experience platform for brands to acquire, retain, and grow their most valuable customers 24/7, has been named a Leader in both the IDC MarketScape for Worldwide AI-Enabled Customer Data Platforms for B2C Users1, and IDC MarketScape for Worldwide AI-Enabled Customer Data Platforms for B2B Users2.

Six industry-leading partners — Accenture, Cirrus, Deloitte, Route 101, and TTEC — named as inaugural AI Specialization partners under the NiCE 360 Partner Program HOBOKEN, N.J.--( BUSINESS WIRE)-- NiCE (Nasdaq: NICE) today announced the launch of the NiCE AI Specialization Program, a formal, criteria-based recognition within the NiCE 360 Partner Program designed to recognize partners delivering measurable outcomes for enterprise organizations. As part of the launch, NiCE has named six inaugural AI Specialization partners: Accenture, Cirrus, Deloitte, TTEC, and Route 101.

Experience.com launches AI Visibility with an AI Authority Score to help businesses evaluate, optimize, and strengthen recommendations in AI search engines. SAN RAMON, CA, UNITED STATES, July 1, 2026 / EINPresswire.com / -- Experience.com today announced the launch of AI Visibility, a new capability designed to help businesses understand and improve how they are represented across the rapidly growing ecosystem of AI-powered search.