Press Releases

As the digital landscape grows, a new focal point emerges on the horizon: AI security. Navigating this intricate and evolving field, Adam DiStefano, Founder and AI Security Strategy Advisor at AI Growth Advisors, offers insights into the unique challenges and strategies surrounding AI security, particularly around generative AI systems.

The size of the global IoT in manufacturing market, which was estimated to be worth $198.25 billion in 2020, is expected to increase to $1,495.65 billion by 2030, rising at a CAGR of 22.6% between 2021 and 2030. Manufacturing organizations may offer Internet of Things (IoT)-based solutions including predictive maintenance, supply chain management, and quality management thanks to a variety of software and services.

Recently, Finovate Capital, a well-known service provider in Web 3.0 and artificial intelligence, announced that it will invest 1 billion R&D funds to set up a brand-new R&D team in the Asia-Pacific region, in order to keep the innovative advantage in the ever-changing Web 3.0 and artificial intelligence. As a fintech company headquartered in New York, Finovate Capital has emerged as a leading force in the global financial technology industry.

The highly anticipated 2023 Customer Experience Live Intelligence Report, launched during The Customer Experience Live Show Middle East, has unveiled key insights and priorities shaping the regional CX landscape. With a focus on harnessing the transformative potential of Artificial Intelligence (AI) and Machine Learning (ML), the report highlights the growing commitment of organizations in the region to strengthen their AI capabilities and CX infrastructure.

Allant Group LLC, a data-driven journey orchestration solution provider, and a VntCap Technologies LLC company, is pleased to announce the launch of its Audience Management Platform (AMP+). AMP+ is a streamlined, first of its kind, end-to-end analytics data platform built for the marketer and underpinned by a hyper-fast query engine designed for 'no code' reporting, analytics, segmentation, and data processing.

TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced the appointment of Jose-Luis Garcia as the company’s Chief Operating Officer (COO), effective today. ( BUSINESS WIRE) “On behalf of our more than 75,000 team members around the world, I am very pleased to welcome Jose-Luis to TELUS International at an exciting juncture in our company’s 18-year journey as we further integrate our operations on a global scale in order to best support our clients as they implement digital transformation initiatives, including through the provision of digital CX, generative AI and trust & safety services and solutions,” said Jeff Puritt, President and CEO, TELUS International. “Indeed, Jose-Luis’ proven track record as a successful global transformation agent for large, complex enterprises, his ability to connect science, technology and business, his long-standing passion and education in AI, and his strong operational and consulting background afford him a unique holistic view that will help us shape transformational outcomes customized to our clients’ needs. Additionally, his ability to lead high-performing teams through his commitment to team member engagement, training and reskilling, and learning and development is complementary to our organization’s foundational caring culture and values.” "I am excited to be joining TELUS International and look forward to working with my new colleagues to support and further empower our global team to deliver exceptional solutions for our clients in their digital transformation evolutions as we continue to leverage the latest technologies to solve their pressing issues,” said Jose-Luis Garcia, Chief Operating Officer, TELUS International. “Together, we will unlock new opportunities, drive synergies and further strengthen our position in the marketplace through continuous innovation at speed, larger scale and a value driven growth mindset while maintaining our caring culture and empathy in everything we do.

Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, announced the general availability of Customer Journey Optimizer, a new journey analytics and orchestration solution, powered by Qualtrics Experience iD, that helps organizations identify key moments and points of friction and prioritize the right actions to improve customer experiences. Customer Journey Optimizer creates a single omnichannel view of the entire customer journey to outline exactly what stage a customer is in, why and where an experience breakdown is happening, and the impact to the business, such as lost revenue or service cost.

TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced SMS Consent Tracking feature enhancements to its flagship platform, TCN Operator, to help call centers successfully and compliantly communicate with consumers. Offered as a part of the platform’s Natural Language Compliance (NLC) tool, the SMS Consent Tracking feature enables call centers to easily manage consumer consent and stay compliant by tracking and recording individual and channel-specific consent for every contact.

ZoomInfo (NASDAQ: ZI) ( $ZI), the go-to-market platform to find, acquire, and grow customers, has released new and enhanced product features to help businesses unlock insights, engage customers, and win faster. Generative AI Revolutionizes Meeting Follow-Up and Prospect Engagement Post-Meeting Briefs within Chorus, ZoomInfo’s conversation intelligence platform, use generative AI to provide users with easily digestible and comprehensive post-meeting summaries that: Capture key moments from the meeting and generate a list of action items.

Katana LLC., in collaboration with Virtueclan and Edmond Yang, is excited to announce the launch of Y6K.ai, the first-ever AI-based model agency, revolutionizing the digital media landscape. With its cutting-edge AI technology, Y6K.ai provides customizable, photorealistic virtual models for various creative projects.