The Wire (Page 4)

AI-powered Growth Flow helps businesses capture, engage, and convert customers through automated workflows SAN FRANCISCO, May 14, 2026 /PRNewswire/ -- Typeform, the AI engagement platform that helps businesses create workflows to engage audiences, today launched Growth Flow, an AI-powered customer lifecycle solution that turns every form response into an automated journey. Growth Flow connects lead capture, enrichment, nurturing, conversion, feedback, retention, and expansion in a single platform.

The first open developer platform for building rich, branded, interactive experiences on top of Zendesk Messenger MIAMI, FL — May 14, 2026 — Stackable Labs today launched a new developer platform for building rich, interactive experiences on top of Zendesk Messenger — extending customer service messaging beyond flat text exchanges into actionable, fully customized experiences that feel native to each company’s brand, workflows, and customers. Messaging has become a primary channel for customer support, and AI has dramatically improved the speed and scale of those conversations.

Industry-first capability reads live customer context to produce tailored outreach at scale WASHINGTON, D.C., May 12, 2026 — ChurnZero, the AI platform and partner for customer growth, today announced AI Email Play Steps, an industry-first AI-powered personalization capability built directly into automated customer success workflows. The new capability helps customer success teams eliminate the tradeoff between personalization and scale by using live customer data to draft context-aware emails when a play is triggered.

Findings Also Show 69% of Customers Would Switch From Human Service to Automation – As Long as It Resolves Their Issue MELVILLE, N.Y., May 12, 2026 — New survey research from Verint ® reveals 79% of respondents would switch to a competitor after a single negative customer experience. Further findings show customers are not frustrated with AI self-service, but with AI that leaves their issues unresolved.

Voice AI and a new brand reflect the shift toward connected, well-governed, and scalable customer experience BOZEMAN, MT, May 11, 2026 – Quiq, the enterprise agentic AI agent platform trusted by more than 150 global brands, today unveiled Voice AI and advanced its platform to support enterprises moving from isolated AI pilots to scaled deployments that must operate consistently throughout the customer experience. The company also introduced a new brand that reflects this next phase of customer experience.

Connect Klaviyo’s autonomous B2C CRM with Anthropic’s Claude - helping brands turn customer data into reports, insights, and campaign-ready assets faster. BOSTON & SAN FRANCISCO--(BUSINESS WIRE)--Klaviyo (NYSE: KVYO), the autonomous B2C CRM, today announced an expanded integration with Anthropic to bring new agentic marketing workflows to Claude.

Cresta, the unified customer experience AI platform for human and AI agents, has announced a strategic multi-year partnership with Atento, one of the world’s largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) to deliver hybrid human-AI solutions to businesses worldwide. The multi-year, multimillion dollar agreement brings together Cresta’s leadership in enterprise CX AI with Atento’s AI-led professional services and CX delivery capabilities, accelerating both companies’ expansion across the United States and Latin America.

Powered by the Delight.ai platform, new Trust OS 2.0 and Voice 2.0 capabilities enable AI systems to autonomously self-correct and engage customers proactively SAN FRANCISCO, May 7, 2026 - Sendbird Inc., the AI customer experience company powering conversations for over 300 million people every month, today redefined AI accountability with the launch of Agent Steward on its Delight.ai platform. Designed to take full ownership of complex, long-running customer issues, Agent Steward is supported by the debut of Trust OS 2.0 and Voice 2.0, enabling AI systems to autonomously improve and proactively engage customers across a number of platforms.

New AI agent answers technical product questions with unparalleled accuracy, helping retailers convert shoppers into buyers SAN FRANCISCO, CA - May 6, 2026 - Lucidworks, the leader in AI-powered search and discovery solutions, today announced the launch of its Conversational Q&A AI Agent. The Agent can answer highly technical questions using information from technical PDFs, spec sheets, images, and product manuals, delivering precision and accuracy that other AIs can’t match.

New native integration combines Gainsight’s customer intelligence with Glean’s deep enterprise context, helping both teams and agents identify risk sooner, prepare faster, and act with greater confidence Mountain View, CA - May 5, 2026 - Work AI platform Glean and Gainsight, the retention engine behind the world's most customer-centric companies, today announced a new native integration that brings Gainsight's customer health, risk, sentiment, and lifecycle signals into Glean's Work AI platform. By combining Gainsight’s customer intelligence with Glean’s deep enterprise context, the integration provides both teams and agents working in Glean a unified, permission-aware view of the customer, enabling them to move faster, stay aligned, and act on risk and opportunity with greater precision.