The Wire (Page 3)

New conversational analytics agent eliminates manual reporting and turns real-time customer data into clear, actionable next steps New integrations with Claude, Wix, and WooCommerce unify ecommerce data for smarter campaigns MOUNTAIN VIEW, Calif.--( BUSINESS WIRE)-- Intuit Inc. (Nasdaq: INTU), the global financial technology platform that makes Intuit TurboTax, Credit Karma, QuickBooks, Mailchimp, and Intuit Enterprise Suite, today announced Analytics AI*, a native conversational analytics agent in Mailchimp that connects performance across campaigns, audiences, and revenue to tell businesses what changed, why, and what to do next. Mailchimp also announced expanded integrations with Claude, Wix, and WooCommerce that unify ecommerce data and bring AI-powered marketing capabilities directly into the platforms merchants already use.

New brand tools encode standards directly into every AI output, while shared Projects and new Connectors to Semrush and Google Drive keep on-brand work connected across every team and tool SAN FRANCISCO--( BUSINESS WIRE)-- WRITER, the enterprise AI agent platform trusted by the world’s leading Fortune 500 brands, today released new infrastructure for brand execution at scale. As AI pushes asset creation into more hands across more teams, output is scaling faster than the systems built to keep it brand-compliant.

ntroducing Afiniti Orchestrator, Intelligence, and Agents: the first platform that optimizes every contact center interaction to positively influence whether customers stay, spend, or come back for more WASHINGTON--( BUSINESS WIRE)-- Afiniti today launched three new products on its unified AI platform that will make it easier than ever for enterprise contact centers to optimally manage support issues and protect customer lifetime value. New Afiniti Agents, Afiniti Orchestrator, and Afiniti Intelligence now join Afiniti Pairing under one architecture, giving contact centers a single system accountable for whether customers stay, spend more, and come back.

New report reveals the CMS has evolved into an enterprise content hub as teams manage more channels, tools, and AI-assisted workflows LOS ANGELES, May 27, 2026 (GLOBE NEWSWIRE) -- The modern CMS is no longer just a website publishing tool. Liferay, a leading provider of Digital Experience Platforms (DXPs), released new research showing that digital content management has become a broader enterprise function as teams coordinate content across channels, departments, languages, and AI-assisted workflows.

Company expands its vision for “Marketing Made Personal” with new AI capabilities designed to improve orchestration, decision-making, and customer engagement ahead of BFCM 2026 NEW YORK--( BUSINESS WIRE)-- Attentive®, the omnichannel marketing platform redefining how brands and people connect, today unveiled its next generation of agentic AI marketing innovation at Thread 2026, the company’s annual customer event. The roadmap introduces new AI-powered capabilities designed to help marketers deliver more personalized 1:1 customer experiences, streamline execution, and drive stronger performance ahead of Black Friday Cyber Monday 2026 and beyond. “Long before AI became a mainstream priority, we made a strategic bet that mobile-first identity and personalization would define the future of marketing,” said Amit Jhawar, Chief Executive Officer at Attentive. “The innovations introduced at Thread 2026 are designed to help marketers meet that future with smarter orchestration, better decision-making, and more relevant customer experiences.” Marketing Made Personal Over the past 18 months, Attentive has harnessed AI to solidify its shift from SMS leader to a unified marketing platform.

Enables modernized customer communications with greater scale, performance, and control; without sacrificing governance or compliance. BURLINGTON, Mass., May 19, 2026 /PRNewswire/ -- Precisely, a global leader in data integrity today announced that EngageOne™ Compose and EngageOne™ Vault can now be deployed on Amazon Web Services (AWS).

GoTo Connect CX Complete unifies the full customer experience, helping SMBs resolve issues faster, deliver consistent customer interactions, and drive stronger business results BOSTON--( BUSINESS WIRE)-- GoTo, the leader in cloud communications and IT, today announced GoTo Connect CX Complete, a new AI-powered offering that unifies all of GoTo Connect’s customer experience (CX) capabilities into a single platform. The solution brings together the company’s industry-leading phone system, AI-powered CX tools, and every customer interaction, whether by phone, text, web chat, WhatsApp, or webinar.

Partnership advances AEO strategies and data, converting answer engine demand into measurable growth SAN FRANCISCO, May 19, 2026 (GLOBE NEWSWIRE) -- Jordan Digital Marketing (JDM), an independent digital marketing agency specializing in elite account performance for high-growth B2B and B2C lead gen clients, today announces its agency partnership with leading AI search discoverability platform Profound. As one of the first three agencies to become a Profound Partner, JDM has been at the forefront of leveraging data and intelligence across the fast-evolving landscape of AEO (Answer Engine Optimization), which encompasses models including ChatGPT, Google AI Overview, Claude, and more.

The world's leading email signature management platform introduces its AI offering, giving marketing leaders the power to create and deploy brand-perfect signatures without a designer, a developer, or a single line of code. NEW YORK, May 18, 2026 /PRNewswire/ -- WiseStamp, the world's leading email signature management platform, today announced the launch of its AI offering, including AI Designer, Template Gallery, and enhanced Signature Studio, making it the first email signature platform to bring artificial intelligence to every stage of email signature creation, customization, and deployment.

Supports AI-first engagement model for contact centers May 14, 2026 -- Plano, TX – Ribbon Communications Inc. (Nasdaq: RBBN), a global leader in real-time communications technology, IP routing and optical networking solutions, today announced that Salesforce is partnering with Ribbon for its proven Session Border Controller Cloud Native edition ( SBC CNe) and Policy and Routing Engine ( PSX) in the public cloud to accelerate time to market for its new agentic AI contact center offering, Agentforce Contact Center. Ribbon’s cloud native containerized voice communication solution, including SBC CNe and PSX, routes and helps secure voice calls to agentic AI and human agents using Agentforce Contact Center.