Supports AI-first engagement model for contact centers

May 14, 2026 -- Plano, TX – Ribbon Communications Inc. (Nasdaq: RBBN), a global leader in real-time communications technology, IP routing and optical networking solutions, today announced that Salesforce is partnering with Ribbon for its proven Session Border Controller Cloud Native edition (SBC CNe) and Policy and Routing Engine (PSX) in the public cloud to accelerate time to market for its new agentic AI contact center offering, Agentforce Contact Center.

Ribbon’s cloud native containerized voice communication solution, including SBC CNe and PSX, routes and helps secure voice calls to agentic AI and human agents using Agentforce Contact Center. Ribbon Professional Services and Salesforce worked closely together to roll out Ribbon software on multiple AWS instances

“Our ability to deliver this solution reflects years of work to fundamentally change how we build and deliver communications software,” said Sam Bucci, EVP and COO at Ribbon. “Through Salesforce, customers can deploy new instances of our software in hours instead of months and gain greater resiliency. I’m extremely proud of this collaboration, which showcases how modern telecom networks are deployed.”

About Ribbon

Ribbon Communications (Nasdaq: RBBN) is a global provider of voice communications software, IP routing, and optical networking to mobile and wireline service providers, enterprises, critical infrastructure and defense sectors. We support our customers’ Path to Autonomous Networks by leveraging the latest AIOps automation platforms and Agentic AI technologies, helping them deliver better customer experiences, reduce operational costs, and achieve sustainable growth. To learn more about Ribbon, visit rbbn.com.