Latest Contact Center Articles

Genesys Acquires Pinkfish to Bring 25,000 MCP Tool Integrations to Contact Center AI

Salesforce Debuts Help Agent With Pay-Per-Resolution AI

Customer Contact Week 2026: Capturing the AI Announcements in Contact Center Technology

Verint Launches 3 Agentic AI Tools for Contact Centers

RingCentral Adds Agentic AI to RingCX Platform

Five9 Debuts Agentic Voice AI Agents for Contact Centers

NiCE Makes Its Move at NiCE World 2026: Agentic AI Is Now the Architecture

Why Emotional Loyalty Outlasts Any Points Program — and What AI Can't Replace

Agentic AI in CX: Friend or Foe of Human Agents?

What NiCE's Q1 2026 Results Reveal About Agentic AI in the CX Enterprise

8x8 Updates Platform for CX with AI Studio, Real-Time Analytics and Silent Mobile Authentication

ASAPP Adds 5 AI Agents to Customer Experience Platform

Amazon Acquires NLX to Accelerate No-Code AI Deployment in Connect

Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals

Twilio Launches Flex SDK, Salesforce Voice Integration to Unify CCaaS and CPaaS

The Contact Center Cost Cut That Actually Improves CX

Where Agentic CX Actually Pays Off (And Where It Doesn’t Yet)

Cresta Launches Knowledge Agent for Contact Centers

Spectrum & RingCentral Launch AI Contact Center Suite

Talkdesk Launches Customer Experience Automation Operations Center

Salesforce Launches Agentforce Contact Center to Unify AI, Voice and CRM

CallMiner Adds AI Classifiers & Custom Summaries to CX Platform

AVOXI Launches Trusted Outbound Voice to Fight Spam Labels

FCC Offshore Call Center Proposal Puts Customer Experience Leaders on Notice

RocketPhone.ai Reports 1,100% Customer Surge as Conversation Intelligence Demand Rises

26 Call Center Statistics Every CX Leader Should Know for 2026

Will AI Cost More Than Offshore Human Agents in Customer Service?