The Wire (Page 5)

Voice AI and a new brand reflect the shift toward connected, well-governed, and scalable customer experience BOZEMAN, MT, May 11, 2026 – Quiq, the enterprise agentic AI agent platform trusted by more than 150 global brands, today unveiled Voice AI and advanced its platform to support enterprises moving from isolated AI pilots to scaled deployments that must operate consistently throughout the customer experience. The company also introduced a new brand that reflects this next phase of customer experience.

Connect Klaviyo’s autonomous B2C CRM with Anthropic’s Claude - helping brands turn customer data into reports, insights, and campaign-ready assets faster. BOSTON & SAN FRANCISCO--(BUSINESS WIRE)--Klaviyo (NYSE: KVYO), the autonomous B2C CRM, today announced an expanded integration with Anthropic to bring new agentic marketing workflows to Claude.

Cresta, the unified customer experience AI platform for human and AI agents, has announced a strategic multi-year partnership with Atento, one of the world’s largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) to deliver hybrid human-AI solutions to businesses worldwide. The multi-year, multimillion dollar agreement brings together Cresta’s leadership in enterprise CX AI with Atento’s AI-led professional services and CX delivery capabilities, accelerating both companies’ expansion across the United States and Latin America.

Powered by the Delight.ai platform, new Trust OS 2.0 and Voice 2.0 capabilities enable AI systems to autonomously self-correct and engage customers proactively SAN FRANCISCO, May 7, 2026 - Sendbird Inc., the AI customer experience company powering conversations for over 300 million people every month, today redefined AI accountability with the launch of Agent Steward on its Delight.ai platform. Designed to take full ownership of complex, long-running customer issues, Agent Steward is supported by the debut of Trust OS 2.0 and Voice 2.0, enabling AI systems to autonomously improve and proactively engage customers across a number of platforms.

New AI agent answers technical product questions with unparalleled accuracy, helping retailers convert shoppers into buyers SAN FRANCISCO, CA - May 6, 2026 - Lucidworks, the leader in AI-powered search and discovery solutions, today announced the launch of its Conversational Q&A AI Agent. The Agent can answer highly technical questions using information from technical PDFs, spec sheets, images, and product manuals, delivering precision and accuracy that other AIs can’t match.

New native integration combines Gainsight’s customer intelligence with Glean’s deep enterprise context, helping both teams and agents identify risk sooner, prepare faster, and act with greater confidence Mountain View, CA - May 5, 2026 - Work AI platform Glean and Gainsight, the retention engine behind the world's most customer-centric companies, today announced a new native integration that brings Gainsight's customer health, risk, sentiment, and lifecycle signals into Glean's Work AI platform. By combining Gainsight’s customer intelligence with Glean’s deep enterprise context, the integration provides both teams and agents working in Glean a unified, permission-aware view of the customer, enabling them to move faster, stay aligned, and act on risk and opportunity with greater precision.

Cresta surpasses $100 million in annual recurring revenue. SUNNYVALE, Calif., April 30, 2026 /PRNewswire/ -- Cresta, the unified customer experience AI platform for human and AI agents, today announced that Doug Leone, Partner at Sequoia Capital and longtime Cresta board member, has been named Chairman of its Board of Directors.

New full-stack offering turns content operations into an agentic growth engine NEW YORK and MUMBAI, India, April 30, 2026 /PRNewswire/ -- Firstsource Solutions Limited (NSE: FSL) (BSE: 532809), an RP-Sanjiv Goenka Group company, today announced the launch of a new offering — Agentic Marketing Services — in partnership with Typeface, the marketing orchestration engine for the world's leading enterprises. The offering is designed to help enterprises move from marketing ambition to scale by transforming, implementing, and operating AI-native marketing systems.

April 30, 2026 — Today, Typeface, the marketing orchestration engine for the world's leading enterprises, debuted its AEO Analyzer, which scores your content and tells you exactly what to fix to improve AI answer engine visibility. When a buyer asks ChatGPT or Perplexity a question, the answer they get isn't a list of links.

New functionality allows marketers to turn existing content or create new content into current brand guidelines and tone to reach target audiences SAN FRANCISCO — April 30, 2026 — ContinuumGlobal, the company helping brands hyper-personalize their marketing at scale, today announced Campaign Optimizer, a new solution that improves messaging performance by optimizing campaigns in just one step. Campaign Optimizer is a new powerful feature in the Smart Marketing Engine ™, ContinuumGlobal’s customized AI platform.