The Wire (Page 10)

Groundbreaking AI Supervisor Engine coordinates agents built with natural language to resolve complex customer service cases, and manage human handoffs for fast and accurate resolutions ZÜRICH and SAN FRANCISCO, Feb. 23, 2026 /PRNewswire/ -- Typewise, an AI Agent Platform for enterprise customer service teams, today announced the launch of its groundbreaking AI Supervisor Engine, a multi-agent AI orchestration layer that coordinates multiple autonomous agents configured with natural language to achieve customer service goals. Specialized AI agents each configured using no-code, natural language, and optimized for a specific role While enterprises race to deploy AI agents in customer service, most efforts stall before reaching production.

Marketing Leaders Face a Widening AI Literacy Gap as AI Shifts From Productivity Tool to Growth Capability STAMFORD, Conn., February 23, 2026 -- Sixty-five percent of CMOs say advances in AI will dramatically change the role of the CMO in the next two years, yet only 32% say significant changes are needed to the CMO profile and skill set, according to a survey by Gartner, Inc., a business and technology insights company. The survey was conducted from August through October 2025 among 402 senior marketing leaders in North America and Europe.

Real Time AI Guidance, Automated Summaries, and In-Workflow Actions Inside 8x8 Agent Workspace Reduce Ramp Agent Time and After-Call Work CAMPBELL, Calif.--( BUSINESS WIRE)--Contact centers using real time AI-guided workflows are resolving issues faster, reducing after-call work, and delivering more consistent customer experiences. To help organizations achieve these outcomes at scale, 8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, has launched 8x8 Smart Assist, an AI-powered solution that brings real-time guidance, dynamic workflows, and intelligent automation directly into the agent’s contact center experience, resulting in faster resolutions, less after-call work and fewer errors.

ATLANTA, Feb. 19, 2026 (GLOBE NEWSWIRE) -- Fullstory, a leading behavioral data company, today announced the launch of Guides and Surveys, a new product resulting from its acquisition of Usetiful in late 2025. Fullstory’s Guides and Surveys closes the gap between identifying user friction and alleviating it.

The MACH Alliance Enterprise Technology Report finds 78% of companies with mature composable technology attain clear AI ROI vs. 13% of those yet to implement composable NEW YORK--( BUSINESS WIRE)-- MACH Alliance, the trusted authority for practical guidance on AI-ready enterprise architecture, has released a first-of-its-kind report on the relationship between composable infrastructure and successfully adopting AI. The MACH Alliance Enterprise Technology Report surveys 600 enterprise technology decision-makers in seven global markets, examining the impact composable technology has on AI implementations now and where it's heading to support agentic AI.

MELVILLE, N.Y.--( BUSINESS WIRE)-- Verint ®, The CX Automation Company™, today announced the organization formed through the recent Verint–Calabrio ® transaction will move forward under a single corporate name: Verint. The decision follows a period during which teams from both companies worked to pull together product strategies and brand identity.

Leading employee rewards platform earns back-to-back customer satisfaction honors and first-ever Top 100 recognition. Recognition affirms Giftogram's obsession with employee and customer satisfaction alike.

An expanded Reddit partnership scales brand trust and discovery, enabling teams to authentically engage with Reddit communities directly from the Sprout platform. Recruit, a new AI-powered tool, enables brands to quickly launch creator application pages across any channel to capture, vet and match with authentic partners to drive discovery.

New Page Builder Agent expands Seismic’s current lineup of AI agents, transforming how teams create, manage, and scale go-to-market efforts to win with confidence SAN DIEGO--( BUSINESS WIRE)-- Seismic, the global leader in AI-powered enablement, today announced its Winter 2026 Product Release, introducing new capabilities designed to help go-to-market (GTM) teams cut through growing operational complexity and execute with greater clarity and consistency. According to Gartner®, 49% of sellers are overwhelmed by the number of tools they need to use, and those overwhelmed sellers are 43% less likely to hit quota — a clear signal for go-to-market leaders that unchecked tech complexity can leave revenue on the table.

The company becomes first in category to guarantee marketing outcomes, signaling strong platform performance & commitment to customer success CHICAGO--( BUSINESS WIRE)-- ActiveCampaign, the autonomous marketing platform that has redefined its product for the AI era, announced a Results Guarantee for new customers. Unlike traditional money-back policies, ActiveCampaign's guarantee is focused on instant results, with a full refund available if they don't see them within their first month for any reason.