The Wire (Page 11)

The company becomes first in category to guarantee marketing outcomes, signaling strong platform performance & commitment to customer success CHICAGO--( BUSINESS WIRE)-- ActiveCampaign, the autonomous marketing platform that has redefined its product for the AI era, announced a Results Guarantee for new customers. Unlike traditional money-back policies, ActiveCampaign's guarantee is focused on instant results, with a full refund available if they don't see them within their first month for any reason.

AUSTIN, Texas, Feb. 17, 2026 /PRNewswire/ -- TrueDialog, a leading provider of enterprise-grade SMS texting solutions, today announced the launch of its visual Rich Communication Services (RCS) composer, giving businesses the ability to create, test, and deploy rich, interactive messaging campaigns directly within the TrueDialog platform—no code required. RCS and Rich Business Messaging (RBM) represent the next evolution of mobile marketing, delivering branded, app-like experiences inside native messaging apps.

New research reveals how enterprises are moving beyond scripted automation to outcome-driven Agentic AI, achieving 3x faster deployments, 80%+ containment rates, and double-digit CSAT improvements HOBOKEN, N.J.--( BUSINESS WIRE)-- NiCE (Nasdaq: NICE) today announced the release of The Agentic AI CX Frontline, a new research report that provides the industry’s first data-backed look at how large enterprises are deploying Agentic AI in production and realizing measurable business outcomes, including double-digit reductions in cost per contact, containment rates exceeding 80%, and CSAT gains of up to 20%. Based on research with global organizations across industries already running Agentic AI at scale, the report provides concrete evidence of how AI-first customer experience is delivering real-world results today.

Proposed transaction brings together two leading enablement platforms to support the evolving needs of modern revenue organizations SAN DIEGO & SEATTLE--( BUSINESS WIRE)--Seismic and Highspot today announced they have signed a definitive agreement to merge the companies. The transaction will bring together two leading enablement platforms with a shared vision to reimagine and accelerate performance for revenue teams amid increasingly complex challenges for go-to-market (GTM) teams.

NEW YORK, Feb. 9, 2026 /PRNewswire/ -- PolyAI, the conversational AI company powering natural, human-like customer service for some of the world's largest enterprises, welcomes world-renowned chef and entrepreneur Gordon Ramsay as the face of its new brand campaign. The campaign marks a major brand moment for PolyAI as it accelerates expansion in the United States and deepens its position as the category leader in enterprise conversational AI.

Accel leads the round, joined by WillowTree Ventures, MVP Ventures, as Fibr AI turns websites into adaptive experience systems built for modern traffic—human and AI alike SAN FRANCISCO, Feb. 4, 2026 /PRNewswire/ -- Fibr AI, the company building the Agentic Web Experience Layer to unlock revenue, today announced $7.5 million in Seed funding led by Accel, with participation from WillowTree Ventures and MVP Ventures, alongside prominent Fortune 100 operatorsas angel investors and advisors. Ankur (AJ) Goyal, CEO and Co-Founder, and Pritam Roy, CPO and Co-Founder, the founding team behind Fibr AI.

Verified customer feedback positions NiCE Cognigy as the only vendor to receive the Customers’ Choice distinction in this year’s report Hoboken, N.J., February 3, 2026 – NiCE (Nasdaq: NICE) today announced that NiCE Cognigy, a global leader in AI-first customer experience solutions, has been recognized as the only solution to receive the Customers’ Choice distinction in the 2025 Gartner® Peer Insights™ “Voice of the Customer” for Enterprise Conversational AI Platforms, based on verified customer feedback. For a complimentary copy of the report, click here.

Twilio Programmable Voice enables Genspark's AI agent to place real-time calls on behalf of users worldwide, automating real-world tasks, including customer service inquiries, across 40+ countries with multilingual support PALO ALTO, Calif.--( BUSINESS WIRE)--Genspark, the all-in-one AI workspace for 1B+ global knowledge workers, today announced that Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, is powering its Call for Me AI agent with Twilio Programmable Voice. By leveraging Twilio's global voice connectivity, Genspark enables users to delegate phone call-based tasks to AI, breaking down language barriers, reducing wait times, and turning intent into action at scale.

New SaaS product standardizes data structure, ingestion and delivery and helps prepare digital experiences and e-commerce sites for agentic AI Odense, Denmark, 3 rd February 2026, Umbraco has launched Compose, a new SaaS product designed to save developers time when integrating a range of technologies within composable digital experience platforms. Compose is the first product launched by Umbraco that can be used entirely independently from its open-source.

CHICAGO--(BUSINESS WIRE)-- ActiveCampaign, a leading autonomous marketing platform, today announced the acquisition of Feedback Intelligence, an AI evaluation and analytics tool that turns raw conversations into actionable performance insights. The acquisition accelerates ActiveCampaign's ability to evolve Active Intelligence, the company's AI engine that powers autonomous marketing workflows for global businesses.