The Wire (Page 2)

TORONTO--( BUSINESS WIRE)-- Messagepoint, a leading customer communications management (CCM) solutions provider, today announced the launch of MARCIE Assist ™, the first agentic AI capability that automates the work of customer communications management. With MARCIE Assist, Messagepoint is introducing a fundamentally new model for customer communications management (CCM)—one where users no longer need to manually execute complex tasks.

Agents build pipeline, create content, and run campaigns so the marketer can set the strategy, own the results, and get back to making. June 3, 2026 -- Today at Connections, Salesforce gave marketers their own AI team, agents that collaborate with them to build pipeline, create content, and run campaigns.

New York, NY – June 3, 2026 – Contentsquare, a global leader in customer experience intelligence, today announced it is among the first experience analytics solutions to be listed in Anthropic’s Claude Connectors Directory. With the Contentsquare MCP (Model Context Protocol) connector, teams can link customer experience data to Claude in minutes — no technical setup required.

The acquisition extends Aircall from AI-powered customer communications into multi-channel agentic revenue execution—automating follow-ups with prospects, CRM updates, deal scoring, and next steps after every customer interaction. PARIS & SEATTLE--( BUSINESS WIRE)--Aircall, the AI-powered customer communications platform trusted by more than 23,000 businesses worldwide, today announced the acquisition of Piper AI, a revenue intelligence and agentic sales orchestration company.

Built on Modulate’s Ensemble Listening Model, Velma Enterprise API is the missing layer in real-world voice conversations. Experience it at Customer Contact Week Las Vegas.

New offering enables enterprise customers to validate agentic workflows against a global network of skilled, real world testers before failures become customer, compliance, or brand crises AUSTIN, TX — JUNE 3, 2026 — Testlio, a leading AI-powered crowdsourced testing platform, today announced the launch of AI Agent Testing services at Money20/20 Europe. The comprehensive offering integrates Testlio's human-in-the-loop (HITL) orchestration and proprietary AI-driven insights from 13+ years of QA expertise into agentic workflows.

New always-on intelligence agents help service brands identify risks, automate customer responses and act faster on feedback PORTLAND, Ore., June 02, 2026 (GLOBE NEWSWIRE) -- AskNicely, the customer experience platform built for multi-location service businesses, today announced two new AI agents designed to help operators move faster on customer feedback without adding complexity or headcount. The new capabilities, Insights Agent and Response Agent, expand the company’s Ask NiceAI® platform and represent the next step in AskNicely’s investment in practical, agentic AI for service brands.

MOUNTAIN VIEW, Calif.--( BUSINESS WIRE)-- Bloomreach, the AI company for personalization, today announced the general availability of its Loomi marketing agent, which converts a single prompt into a fully built campaign workflow. Built on the Loomi agentic personalization platform, which combines data-driven intelligence and powerful AI models, the marketing agent understands customers, not just segments, delivering the kind of personalized engagement that earns loyalty beyond the first click. "Acquisition is the biggest line item in most marketing budgets.

Optimove AI works in every place a Positionless Marketer does their work. Inside the platform.

New leadership appointment reinforces Flair’s focus on customer engagement and growth EDMONTON, AB | June 1, 2026 — Flair Airlines today announced the appointment of Marty Milburn as Vice President, Customer Experience and Call Centres, effective June 8, 2026. “Marty is joining Flair at an important moment in our growth,” said Len Corrado. “He brings a thoughtful, customer-focused approach to operations, deep experience leading large support organizations, and a strong track record of driving performance. We’re excited to have him helping lead the next phase of our customer experience.” In his new role, Marty will oversee Flair’s customer experience and call centre operations across all channels, supporting customers through booking, pre-departure travel, disruptions, and post-booking support while helping strengthen operational performance and customer satisfaction across the network. “I’ve always believed that exceptional customer experiences are built from the inside out.