Articles
Channel: Digital Experience
-
Ajay Sampat: DX Growth Is All About Team Synergy
Ajay Sampat of Instacart discusses growth engineering, getting to the right DX mindset and the importance of teamwork in delivering exceptional DX.
Continue reading...
-
Focus on the Waste: Developing an Earth Experience Culture in Digital
We must think much more and create much less. We must share and reuse much more. Pause. Resist. Slow down.
Continue reading...
-
ICYMI: Chief Data Officer Priorities, GPT-3 vs. AGI, More
Catch up on the articles you may have missed from the week of Sept. 13.
Continue reading...
-
Getting Started With Voice? Think Mobile
Most companies already have mobile apps or websites, and so “putting a mic on it” is not a significant investment.
Continue reading...
-
Yaron Morgenstern: Digital Customer Experience Is all About the People
Glassbox CEO Yaron Morgenstern has always focused on the digital world, but it’s the humans on the other side of the screen that are most important to him.
Continue reading...
-
Reinvesting in Your Research and Development
How can we get back to making better strategic decisions about product and service direction?
Continue reading...
-
GPT-3 Is Impressive, But it Isn't Artificial General Intelligence
GPT-3 represents a massive achievement from OpenAI, but any thoughts that it is the path forward to AGI should be put to rest.
Continue reading...
-
The Road to Recovery Is Paved With Data
Unleashing data’s value and ensuring its quality for competing on customer experience is more important than ever.
Continue reading...
-
ICYMI: Work From Home 4Eva? IT and Employee Experience Reckoning and More
Catch up on all the articles you might have missed from the week of Sept. 6.
Continue reading...
-
'The Hype Machine': A Warning for Our Times
“The Hype Machine” by Sinan Aral should scare any technology leader, user of social media technology or citizen within a democracy.
Continue reading...
-
6 Insights Into Episerver's Acquisition of Optimizely
What was the motivation behind Episerver's acquisition of Optimizely? We look into several potential reasons and impact of this acquisition.
Continue reading...
-
How to Use Instagram for Ecommerce
With 1B active users and a third having bought a product they discovered on the platform, the role of Instagram as a social selling tool is clearly growing.
Continue reading...
-
Brian Chaput: Exceptional Digital Experience Is a Balance of Form and Function
Two core tenets have remained constant throughout Brian Chaput of HCL Digital Experience's career: customer support and the value of small wins.
Continue reading...
-
The Essence of Personalization: Read and Respond to Customer Signals
Is your company fluent in your customers' online body language? It's time to learn to read the signals.
Continue reading...
![Yaron Morgenstern, DX Leaders profile: "“Finding out what [customers’] major roadblocks are will help with getting everyone aligned around the most important things to fix and what the root causes are, and that is truly the key to driving CX.”](/-/media/d63f716b38d34e29bb768f8a7b45f86c.ashx?mw=155&mh=117)
