Articles
Channel: Digital Experience
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Dr. John Lewis: Optimizing the Search Journey
SearchBlox's chief knowledge officer John Lewis discusses optimizing the search journey, the impact of search optimization and more in this interview.
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Digital Experience Platforms Need Integrations Business Users Can Set Up, Not Just Developers
One of the most common complaints from developers and business users of DXPs is the lack of logic in how integrations are configured and extended over time.
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CX and Marketing Conferences for Fall 2021
You still have time to experience conference season in 2021, especially with the rise of virtual events allowing you to attend from anywhere.
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Create Better Customer and Employee Experiences With Experience Level Agreements
XLAs allow organizations to ensure a standard of excellence for the experience of those using the product or service, covering areas that an SLA does not.
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Greg Rose: Why Education Is the Solution to Customer Retention
Intellum's Greg Rose discusses the science of learning and why you should start small with education initiatives in this DX Leaders interview.
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The Sometimes-Overlooked Key Ingredient for Digital Success: Your People
Various studies find that upwards of 70% of digital initiatives fall short of delivering on expectations.
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Mukesh Mirchandani: Customer Empathy Starts With Having the Right Data
Mukesh Mirchandani talks data-driven empathy, shifting customer expectations and the intersection of customer journeys and data collection in this interview.
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Sav Khetan: Evolve Your Data Strategy With the Trends
Tealium's Sav Kheatan discusses the changing data landscape, evolving customer expectations and more in this DX Leaders interview.
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What's Behind Sitecore's New Cloud-Native CMS Launch?
Sitecore came out with several product updates last week, and we're analyzing what it means for customers.
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Improve Customer Experience & Your Brand With Feedback
Thought leaders from Reputation and Freshly hosted a recent webinar on how to grow your business by leveraging customer feedback.
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Why Voicebots Continue to Disappoint Us
People readily accept new technologies, imperfect as they may be, as long as the tech delivers some incremental value to them. So why the aversion to chatbots?
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How Do We Network in the Era of Remote Work?
We need to rethink networking in the same way we’ve had to rethink working.
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People's Perception of Waste Has Changed
"The new generation is really aware of the physical environment but not so aware of digital waste and its impact on the environment," said Anneli Ohvril.
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Is 2022 the Year We Get Good at Creating 1:1 Customer Experiences?
Marketers have been talking about personalization for years, so why haven’t all brands perfected it?
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