Articles
Channel: Digital Experience
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Salesforce CMS – The Trojan SharePoint of our Time?
Salesforce CMS could have the same effect that SharePoint had on intranets a decade ago. Wasn't the best product, but it was part of an existing infrastructure.
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How to Take Your Chatbots to the Next Level
For brands to offer the kind of on-demand, self-service experience customers expect, AI-powered chatbots will be an important part of the CX mix.
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UX Pros Design for all Possible Outcomes — Including Bad Actors
Great CX and UX professionals should have the ability to imagine more than the “happy path,” where everything goes right for the customer and the system.
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Why Single Page Apps Are the Hottest Trend of 2020
Why are single page applications such a hot trend in the world of web development and digital experience? CMSWire asks those in the know.
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The Top 10 Ecommerce Trends for 2020
Gartner analyst Mark Lowndes spoke at the recent Modern Commerce Day 2019, where he outlined the 10 ecommerce trends he’ll be keeping tabs on in 2020.
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Gatsby Cloud and Its Impact on the Headless CMS Space
We’ve asked industry experts how Gatsby Cloud is impacting the headless tech space and what other innovative technologies are enabling the headless approach.
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Where Does Salesforce CMS Fit in Content Management Industry?
While not a CMS leader, Salesforce may be on its way there with its new acquisition. So, what does the new Salesforce CMS signal to the WCM industry?
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Good Personalization Hinges on Good Data
Faced with mounds of customer data, companies today have a duty to use that data responsibly and effectively to generate helpful, personalized experiences.
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10 Ways to Get Ahead in Voice Search
Voice search will account for 50% of all internet searches next year and marketers need to be ready. Here are 10 ways to get onboard.
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Open Data Initiative, Meet Cloud Information Model: Do We Really Need Both?
Adobe, Microsoft and SAP have started one data initiative; AWS, Genesys and Salesforce another. Which will endure the test of time?
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Will Salesforce's CMS Help It Dominate the Digital Experience Market?
Salesforce, known for its CRM, recently debuted a new hybrid CMS. What impact will this have on the digital experience space?
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Avoiding Potholes on the Road to Effective AI Deployment
Throwing money at AI without thinking through a long-term plan will result in lackluster results.
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Build Momentum for Future Customer Experience by Solving Today's Problems
Investing in digital experience is one of the best investments a business can make, but resources are limited. Focus on quick wins to build momentum.
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What it Takes to Create a Digital Customer Experience Strategy Today
Without knowing where it stands, a company can’t move forward with its customer experience.
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