Articles
Channel: Digital Experience
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Use AI Thinking to Improve Customer Experience
The prepackaged AI tools won't provide the biggest help for your customer experience, but the thinking behind the design and creation of AI systems can be.
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The Rise of the 'Instagram Face'
In the digital arena, where younger generations spend most of its time, social media continues to determine what is considered beautiful.
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4 Reasons Why the Call Center Should Be Omnichannel
This article will look at the characteristics of a call center that is omnichannel, and will discuss why that should always be the case.
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Launch and Leave Culture Flamed the Climate Crisis
To say yes to the planet, we must say no to code, no to content, no to the stuff that is not necessary.
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Bad UX Cost Citibank $500M – What Went Wrong?
Stakeholders often ask: “How much does it cost to do this? It sounds expensive.” Instead, they should ask: “How much does it cost not to do these things?”
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Has the Rise of the CDP Changed How Companies Use CRMs?
How has the adoption of CDP platforms affected the use of CRM platforms?
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What the Pandemic Taught Me About Business
If business is about growing, expanding and making things better for your customers, then what changes are you making?
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Matthew Baier: Companies That Simply Blast Out Digital Content Are Missing Out
Contentstack's Matthew Baier discusses changes in customer expectations, the evolution of martech stacks and more in this DX Leaders interview.
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After a Decade of Digital Experience Software Acquisitions, What's Next for Adobe?
Adobe Summit is being held this week, and we've got an analysis of the latest advancements in its digital customer experience software stack.
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3 Core Practices of Emotionally Intelligent CX Teams
When it comes to delivering exceptional experiences, companies with emotional intelligence are winning.
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A Manifesto for the Pioneers of the Digital Revolution
Creating the framework that will shape the Fourth Industrial Revolution is too big a responsibility for any single party. It involves all of us.
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Publish the Website You Can Maintain
Just because you can publish doesn’t mean you should.
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Jill Grozalsky: Keeping Up With Content Demand Starts With Breaking Down Silos
Sitecore's Jill Grozalsky talks challenges in producing and delivering digital experiences and more in this DX leaders interview.
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Does Your Martech Stack Inspire Joy?
The Marie Kondo “KonMari” method — so famous for helping homeowners declutter their domiciles — can show us how to tidy up our martech stacks.
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