Articles
Channel: Digital Experience
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The Final Steps in Data Mobilization: Analytics and AI
Before analytics and AI can deliver on their potential, organizations must first do the painful work of collecting, tagging and cleansing their data.
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How Important Is Talent When Hiring for UX?
Should you hire people with great attitudes who learn easily or do you hire for talent?
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The Next Chapter in Artificial Intelligence: Sense and Sensibility
Intelligence informed by emotional empathy is the ideal human behavior — and that should be our model for artificial intelligence
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You’re Drowning in Data — Now What?
While it may sound counterintuitive, one of the best things you can do after collecting all that data is ... wait.
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ICYMI: Revisiting OpenText and Documentum, A Simple CX Equation, More
Our top stories, events and resources during the week of November 26-30, 2018
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Stop Waiting on the AI Sidelines: Here's How to Take the Plunge
There's a big dichotomy between expectation and implementation in the AI realm. This isn't surprising.
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Beware of Technical Debt in IoT Projects
Too often, in our rush to deploy new solutions or services, we don't fully think out the long-term implications.
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The Danger of Designing for Only One User
User testing should be done with multiple people to ensure multiple POV are being represented.
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Confused by AI Hype and Fear? You’re Not Alone
Understanding the differences between AI, machine learning and natural language processing is the first step toward determining how AI can help your business.
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User Testing Belongs in the UX Process: Here's Why
Teams that include rounds of user testing before delivering to engineering work more efficiently and get better products to market more quickly.
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What Digital Customer Experience Pros Will Focus on in 2019
Marketers and customer experience professionals share their thoughts on where they plan to focus their CX efforts in 2019.
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The First Steps of Data Mobilization: Data Audit and Data Consolidation
In this, the first in a two-part series, we walk through the initial steps businesses need to take to mobilize their data: a data audit and data consolidation.
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Forrester Names Web Content Management Leaders, Aprimo Updates DAM, More News
Forrester names web CMS leaders, Squarespace launches subscriptions for commerce solution and more customer experience software news.
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9 Key Takeaways from the DX Summit 2018
Breaking down the key messages from the customer experience focused DX Summit 2018 conference.
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