Patty Soltis

Patty Soltis sits at the intersection of customer intelligence, business strategy, and organizational change, helping organizations turn customer understanding into measurable business outcomes. Her work is grounded in a simple conviction: customer intelligence only creates value when it drives decisions, and decisions only move when leaders speak the language of the business.

Connecting sentiment to behavior to financial outcomes, she identifies customer friction to accelerate growth, improve retention, and strengthen business results. Analyzing more than 2M customer signals annually, she has generated high-impact insights contributing to more than $100 million in revenue opportunities.

She has led large, high-performing teams, delivering strong financial results, developing talent, and achieving top-tier employee engagement. She partners across product, engineering, operations, marketing, analytics, and executive leadership, using customer intelligence and storytelling to influence decisions and drive meaningful business outcomes.

Her experience spans technology, healthcare, retail, consulting, and research, providing a unique perspective on how organizations create value through a deeper understanding of customers, employees, patients, and clients.

A frequent speaker, podcast contributor, and industry advisor, Patty covers customer experience, customer intelligence, AI, and business growth. For the past three years, she has served as a judge for the US Customer Experience Awards.

A Certified Customer Experience Professional (CCXP) and CX-PRO, Patty earned an MBA and BS in Business. She was recognized as one of CX Network's Top 50 AI Leaders in CX and has been recognized among leading CX influencers for several consecutive years for her contributions to the profession.

Outside of work, Patty enjoys spending time with her two beagle rescues, collecting bourbon, and following her partner as he competes in Ironman events around the world.