Brian Carlson is the Founder and President of RoC (Return on Content) Consulting, a digital content consulting and development firm. He has over 20+ experience as a digital leader and manager, specializing in digital transformation, content marketing, content management, content strategy, SEO and digital product development.
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Customer Experience
Has Content Marketing Lost Its Way
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Customer Experience
How to Prepare Data for Ingestion and Integration
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The Challenges Marketers Face Going Customer-Centric
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4 of the Top Call Center Challenges for the Coming Year
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Call Center Technology Trends for 2022
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Customer Experience
How Customer Data Platforms Can Benefit the Call Center