AI in Call Centers(Page 158)

The Marketplace Quadrant Puzzle: Sorting Winning Vendors From Losers

Microsoft Takes a Swipe at Salesforce with Dynamics 365 Release

To Improve the Customer Experience, We Need to Pivot

Assistive Technology Will Enhance Salespeople, Not Replace Them

Ex-Google Exec Launches Emissary to Help Salespeople Reach Influencers

Digital Transformation's No. 1 Imperative: Bring the Customer In

How Content Drives Consistency in Customer Experience

Rethinking CX: Measuring Apps & the Quest to Improve Them

The 7 Deadly Sins of Customer Journeys

Marijuana Marketer Creates Trump AI Chatbot for Facebook (Yes, Really)

How Providers Can Help SMBs Create Better Customer Experience

What Next-Gen CRM Will Look Like: The Coming Accuracy Wave

Why Content Struggles Against Design

To Capture Customer Attention, Keep it Short and Sweet

Wipro Acquires Appirio, Progress DigitalFactory Released, More News

The Future of Work Will Look a Lot Like Today's Customer Experience

Versium-Microsoft Partnership Brings Automated Predictive Targeting to Dynamics 365

Customer Experience Is a Year-Round Effort

Microsoft Dynamics 365 Gets AI Capabilities & A Release Date

After Hurricane Matthew, Duracell Powers Impressive CX

Empowering Women, Advancing AI & Much More at Dreamforce '16

Reinventing CX Through Self-Service & Intelligent Automation

Israeli Startup Clkim Challenges Bitly in URL Management

Salesforce Investors Question Marc Benioff's Twitter Infatuation

Salesforce Unveils My Salesforce1 & SalesforceA: Apps for a Mobile World

Salesforce's Marc Benioff Sells AI, Social Responsibility at Dreamforce Keynote

How Data Analytics Helps You Listen to Your Customers