AI in Call Centers(Page 159)

It's CX Day: Embrace the Importance of Customer Experience

Salesforce Aims to Wow 171,000 Dreamforce Attendees

Salesforce Einstein: A Big Advance for AI or Dumb Tech?

Criteo Acquires E-Commerce Ad Tech Provider HookLogic for $250M

How Retail, Banking and Healthcare Approach the Customer Journey

Is Customer Centricity Actual or Aspirational?

Salesforce Acquires Krux on the Eve of Dreamforce

4 Things You Think You Know About Location Services (But Don't)

Demandbase's New DemandGraph Adds Artificial Intelligence to ABM

Communicators: From Firefighters to Customer Experience Managers

How Gamification Enhances the Customer Experience

MaritzCX Releases CXFuel for Integration With Adobe, Marketo, Oracle, Others

Apttus Nets $88M, Pushes Machine Learning With New Intelligent Agent 'Max'

Think Bots Are Here to Help Us? History Says Otherwise

Salesforce Launches Commerce Cloud: A Look at Next Steps

How Experiential Retailing Bridges In-Store and Online Shopping

Microsoft CEO Satya Nadella: Our AI Will Fuel a Better Society #MSIgnite

Microsoft Partners With Adobe; Updates Office 365, Azure, More #MSIgnite

Oracle Wraps Up OpenWorld With Promises of a Smarter Cloud

Why the Hell Would Salesforce Want to Buy Twitter?

MaritzCX Hires Oracle Executive to Grow Partnerships

Oracle Ups Its Cloud Strategy with Adaptive Intelligent Applications #OOW16

Oracle Woos Startups with Cloud Pitch #OOW16

How to Reward Your Community Members

When the Communicator Met the Customer

Salesforce Aims to Revolutionize CRM with AI-Powered Einstein

Salesforce Tackles Diversity, Twitter Targets Customer Support, More News