AI in Call Centers(Page 161)

Email Isn't the Enemy, The Fight For Our Limited Attention Is

Hootsuite Acquires Naritiv Solution; Conversocial Acquires HipMob

LinkedIn Incorporates PointDrive Technology in Sales Navigator Updates

4 Ways to Boost Google PageSpeed Scores for Better Search Visibility

Companies Showcase AI, Analytics at Forrester Tech Event

Why Your Client Relationship Measurement Needs Coaching

Attitude Check: What's Your Organization’s Customer Insights Culture?

AI-Driven Enterprise Search Is Closer Than You Think

Pegasystems Adds More AI, Robotics Capabilities to Pega CRM

Marketers Cautious About Emerging Tech Investments, Bynder Says

What it Takes to Deliver Successful AI-Driven Search

How AI-Driven Search Could Bring Us Closer to the Intelligent Workplace

7 Habits of Highly Effective Customer Success Teams

RedPoint Global Says New Customer Engagement Hub Solves 'Engagement Gap'

How AI Is Challenging Ecommerce Relationships

From The Jetsons to Connected Buildings, The Advent of the Intelligent Workplace

So Your Customer Wrote a Nice (or Neutral) Review: Now What?

Zoho Adds AI, Sales Process Automation to Software Suite

'Experiences' Are Everything Now: Implications for Your Brand

Time to Burn the Customer Journey Map: Channels Don’t Matter Anymore

Could Artificial Intelligence Pull DAM Into the Mainstream?

Digital Workers Are Equally Skeptical, Excited About AI, Atlassian Says

How Your Business Can Improve Efficiency, Reduce Mistakes & Cut Costs

Why the Benefits of Artificial Intelligence Outweigh the Risks

Hootsuite Acquires Social Media Analytics Provider LiftMetrix

How Do You Compete With 4 Million Apps? Think Retention

How Positive Customer Interactions Drive Positive Results