AI in Call Centers(Page 163)

Demandbase's New DemandGraph Adds Artificial Intelligence to ABM

Communicators: From Firefighters to Customer Experience Managers

How Gamification Enhances the Customer Experience

MaritzCX Releases CXFuel for Integration With Adobe, Marketo, Oracle, Others

Apttus Nets $88M, Pushes Machine Learning With New Intelligent Agent 'Max'

Think Bots Are Here to Help Us? History Says Otherwise

Salesforce Launches Commerce Cloud: A Look at Next Steps

How Experiential Retailing Bridges In-Store and Online Shopping

Microsoft CEO Satya Nadella: Our AI Will Fuel a Better Society #MSIgnite

Microsoft Partners With Adobe; Updates Office 365, Azure, More #MSIgnite

Oracle Wraps Up OpenWorld With Promises of a Smarter Cloud

Why the Hell Would Salesforce Want to Buy Twitter?

MaritzCX Hires Oracle Executive to Grow Partnerships

Oracle Ups Its Cloud Strategy with Adaptive Intelligent Applications #OOW16

Oracle Woos Startups with Cloud Pitch #OOW16

How to Reward Your Community Members

When the Communicator Met the Customer

Salesforce Aims to Revolutionize CRM with AI-Powered Einstein

Salesforce Tackles Diversity, Twitter Targets Customer Support, More News

Oracle Buys Palerra, Aims at Amazon's Cloud at OpenWorld #OOW16

AI-Driven Salesflare CRM Seeks to 'Kill Dumb Software'

3 Ways to Close Gaps in the Customer Journey

Do We Control Our Own Purchasing Habits?

Salesforce COO Keith Block Has SAP On the Brain Again

Turn to Real-Time, Personalized Mobile Offers to Win Customers

Speed Is Best Measure of Customer Experience

Salesforce Adds Steelbrick's CPQ to Service Cloud Lightning