AI in Call Centers(Page 166)

Why We All Need Design Thinking

Adopting a Mobile Business Mindset: 3 Effective Approaches

Raise the Bar on Customer Experience with Maturity Models

The Elements of a Seamless Customer Experience

Big Data Analytics Success Depends on These 3 Ingredients

OpenText CEO Takes Aim at IBM Watson #OTEW

Salesforce Adds 'Bring Your Own Key' to Its Platform Encryption Service

IT Vendors' Dirty Little Secret: Software No One Uses

What Does 'The Customer Is Always Right' Mean Today?

Mind the B2B Skills Gap: Shifting Populations, Shifting Perspectives

B2B Customer Experience Doesn't Have to Lag B2C

4 Ways to Measure the Success of Your Mobile Initiative

Relax: Old People Aren't Going to Ruin Snapchat

Microsoft Dynamics 365: CRM, ERP in One

How Supply Chains Deliver the Ultimate Customer Experience

Achieve Customer Experience Maturity Through Customer Data Reliability

IBM, Cisco Combine Collaboration With Cognitive Computing

Listen, Analyze, Act: The Foundation of Great Customer Experience

A Look at B2B Online Sales Reveals Room for Growth

Microsoft Turbocharges Outlook With Salesforce Lightning

5 Ways to Use IT to Deliver Exceptional CX

Build Seamless Experiences (and Build Them Quickly)

Customer Experience Management for Retailers: From Disbelief to Action

Online, Offline - Who Cares? Present One Brand Experience

Narrative Is (Customer) Experience

Bridging the Gap Between Brand Assets & Customer Experience

Why Chatbots Can't Replace Empathy