AI in Call Centers(Page 168)

Tag, You're Not It: How AI Improves Website CX

Lithium Pushes 'Total Community' with Social Tool

On Our Radar: Potentiate

Now You Can Use Artificial Intelligence to Build Your Website

The Good, the Bad, the Ominous: Meeker's Internet Trends Report

Managing Your Channel Partners - & Why Its Worth the Effort

The Trick to Reaching Your Global Customers

Could This Mobile App Help You Get Closer to Your Customers?

Artificial Intelligence Promises to Lighten Our Boring Workloads

Why the Chat App Will Kill the Internet Browser

Identifying the Weak Link in Your CRM Evolution

5 Clear Ways that Communities Drive Business Value

Forget the Things, Focus on the IoT Experiences

Do You Abandon Your Customers Post-Sale?

These 5 Businesses Rock the Mobile App Experience

Salesforce Enters E-Commerce Space with $2.8B Demandware Buy

Austin-Based Social Marketing Platform Raises $50M

Ode to the Customer Champion

Exceed Customer Expectations with Internal Brand Alignment

Combine AI and the Human Touch for Exceptional Customer Service

Salesforce Lights Up Service Cloud Functionality

Why It's Time to Bring Creativity Back to Web Design

How AI Will Serve Us in the Workplace

MS Dynamics CRM Release Targets Portals, the IoT

Bluecore Gives Marketers New Predictive Analytics Tool

Split Testing at Scale: Avoiding the Phantom Lift

3 Guiding Principles for Predictive Analytics Success