AI in Call Centers(Page 177)

News You Can Use: IT, Employees Don't See Eye-to-Eye

Braintree's John Lunn: PayPal Pays It Forward

Microsoft Dynamics CRM Service Built to Handle IoT

Twitter Nixes Favorites for Hearts

Salesforce Pardot Beefs Up B2B Marketing, Productivity

Why People Believe Hoaxes and What Marketers Can Learn From It

7 Questions to Ask About Sales Enablement

Hootsuite Taps Software Veteran to Lead Enterprise Sales

Artificial Intelligence: The Future is Finally Here

Beacons Graduate From Shiny New Toy Status

Can Oracle Pull Off Its Cloud Ambitions? #oow15

News You Can Use: Hubspot Says Your Website Sucks

Buying Customer Love: Swag and Diversions at Oracle OpenWorld

Oracle’s Ellison States His Case at OpenWorld #oow15

Your CEO's Opinions Can Damage Your Company

Oracle Partnership With Intel Targets Cloud Dominance #oow15

Customer Centricity Leads to Purposeful Work

News You Can Use: Brainshark, DoubleDutch, More

SAP Marries Community and Commerce for Seamless Shopping

How Cafyne Keeps You from Acting a Fool on Social Media

How Microsoft’s Surface Line Came Back From the Dead

What Feels Like SaaS, Acts Like SaaS But Isn’t SaaS?

Maybe I'm Too Hot for a Windows Phone

Optimizely Raises $58M, Targets Personalization

Bad Customer Data Will Sabotage Your CRM Initiative

Customer Satisfaction is Not a Good Indicator of Customer Behavior

News You Can Use: Facebook, Vidyard, More