AI in Call Centers(Page 26)

California Governor Vetoes SB 1047: What's Next for AI Regulation?

5 Ways to Create the Best Customer Advisory Board Meeting Ever

Hands on With Meta’s New Orion Augmented Reality Glasses

Why Customer Centricity Fails Without Cross-Team Collaboration

2 Years of Generative AI in Business: What's Changed?

Customer Journey Map? No. You Need a Customer Mode Map

Unleashing Marketing Creativity With Low-Code/No-Code Platforms

Confronting AI and Inequality in the Big Tech Era

Meta Llama 3.2’s Vision Reasoning: Why Marketers Should Pay Attention

Personalization in Contact Centers: Benefits and Best Practices

ChatGPT Desktop: Your Personal Generative AI Gets Office Makeover

CRM vs. CDP: What's the Difference?

From Insight to Action: Real-Time VoC in the Age of Impatience

Meet the Editor Who Turned Himself Into an AI News Anchor

Making AI Agents Work For You

10 Steps to Boost Employee Motivation for Better Customer Experience

Elusive AI ROI Doesn't Mean the Bubble Will Burst

Midjourney vs. DALL-E vs. Stable Diffusion. Which AI Image Generator Is Best for Marketers?

Decoding the Differences of Traditional AI vs. Generative AI in Marketing

4 Truths CMOs Must Learn About Generative AI in Marketing

Is OpenAI’s New o1 Model the Big Step Forward We’ve Been Waiting For?

Using AI for Unified Customer Experience Across Channels

How Customer Service in Financial Services Drives Loyalty

Human First: How Aflac Combines AI With Authentic Connections

HubSpot Bets Big on AI With Breeze Intelligence

From Gutenberg to Google: AI's Role in Shaping This Century

What Is Customer Effort Score (CES)? And How to Measure It