• About Us
  • Editorial Calendar
  • IMPACT Awards
  • CX Decoded Podcast
  • Press Releases
  • Product Directory
  • Advertise Here
  • Become a Contributor
Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

SPONSORED BY
ActiveCampaign Logo
Editorial
woman sending messages through a pneumatic tube system
6 Must-Haves for a Better Solution to Structured Content Authoring
Read now
Editorial
Long straight highway stretching through a dense pine forest under a clear blue sky, symbolizing a forward path or long-term strategic journey.
Which 2025 Marketing Predictions Actually Came True?
Read now
Editorial
Wooden peg figures on a seesaw illustrate imbalance, with four red figures elevated on one side while several white figures fall off the lower side against a bright yellow background.
What Separates the Best and Worst Customer Service
Read now
Purple crystal ball surrounded by swirling smoke, symbolizing prediction and uncertainty in data-driven forecasting.
When Predictive Analytics Misleads CX Strategy
RingCentral office building shot from the outside looking at the logo on the side of the building.
Spectrum & RingCentral Launch AI Contact Center Suite
Judge striking a wooden gavel on a sound block in a courtroom, with the judge slightly out of focus in the background, symbolizing governance, authority, and oversight.
3 Steps to Bring Order to AI in Marketing Teams
Exterior of an Adobe office building with the red Adobe logo and company name mounted on the facade against a clear blue sky.
Adobe Q1 FY26: CEO Exit, DOJ Settlement and 13x Agentic Web Growth
Adobe CEO Shantanu Narayen
Adobe CEO Shantanu Narayen to Step Down After 18 Years
Beaver in shallow water chewing on a tree branch, using its teeth to strip bark as part of dam-building behavior.
Why Your CX Is Only as Good as the Systems Your Leaders Build
Latest CoverageWebinarsResearchIMPACT AwardsCMSWire TVPodcastsEvents CalendarEditorial CalendarAdvertising

Latest AI Market Articles

News
Article
AI Market
Perplexity's Comet Browser Challenges Chrome With AI-First Internet Experience
Editorial
Article
AI Market
The Great Disservice: How Generative AI’s Critics Are Holding Back the Public
Editorial
Article
AI Market
What Europe Can Teach North America About AI
Editorial
Article
AI Market
Does Elon Musk Actually Want to Buy OpenAI?
News Analysis
Article
AI Market
Elon Musk Bids $97.4B for OpenAI. What Does It Means for AI?
Feature
Article
AI Market
After Months of Stagnation, ChatGPT Is Booming Again
News Analysis
Article
AI Market
Notes on DeepSeek: Generative AI Is All About the Applications Now
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Explore CMSWIRE
CMSWire TVCX Decoded PodcastCMSWire IMPACT AwardsCustomer Experience ResearchPurchase ReportsCMSWire Editorial CalendarState of Customer Experience ReportState of the CMO ReportBecome a CMSWire ContributorThe Wire (Press Releases)CMSWire Advertising & Sponsorship
Popular Articles
Salesforce Launches Agentforce Contact Center to Unify AI, Voice and CRMHow Ethical Are Your Digital Marketing Tactics?Medallia Report Finds the Customer Experience Gap Is Getting WorseZendesk Acquires Forethought for Self-Learning AI Agents26 Call Center Statistics Every CX Leader Should Know for 2026Sprinklr Reports 'Turning Point' Year as Customer Experience Reaches 'Inflection Point'
Editorial Channels
AI in Customer ExperienceCustomer Data ManagementCustomer Experience PracticesContact CentersDigital Experience LeadershipDigital Experience StacksEcommerceHyper-PersonalizationMarketing AutomationVoice of the Customer
Join the Community

Not yet a CMSWire member? We serve over 5 million of the world's top customer experience practitioners. Join us today — unlock member benefits and accelerate your career, all for free.

fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Published by Simpler Media Group, Inc.
Explore our Family of Brands
CMSWire Logo Square
Reworked Logo Square
VKTR Logo Square
Privacy|
Terms|
Contact|
Sitemap|
Advertising
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Privacy|
Terms|
Contact|
Sitemap|
Advertising