Editorial
Customer Experience
Why Customer Journey Mapping + Journey Analytics = 5-Star Customer Experiences
Adam Rubin is a Senior Director of Product Strategy for [24]7.ai. He spent the past 9 years at ClickFox working in the Journey Analytics space in various roles; most recently he served as the VP of Product Strategy & Design - leading PMs, Designers and Researchers across multiple product groups. Prior to that, Adam served as a leader in the Professional Services consulting practice focused on ensuring successful client deployments and ROI through analytic insights. His experience in management consulting extends back to his time spent in the Strategy & Operations group with Deloitte Consulting. He holds degrees in Economics and Psychology from the University of North Carolina at Chapel Hill.