Latest Articles by Alex Kantrowitz

I Spoke With Sam Altman: What OpenAI’s Future Actually Looks Like

The AI Device Wars Just Kicked Off In A Big Way

How Google Pulled Off Its Stunning, Rapid-Fire AI Turnaround

Can AI's Sameness Problem Be Solved? This Founder Thinks So

OpenAI, The ‘Bailout,' and the Likely Path Forward

AI’s Sameness Problem; Marketers, Here's Looking at You

Is Generative AI Finally Paying Off? Wharton Says Yes (Mostly)

Google Research Head Yossi Matias: AI Will Lead to More Researchers, Not Fewer

Inside Google’s Plan to Redefine Customer Engagement With Gemini Enterprise

AI vs. The Creator Economy: Will Meta’s Vibes and Sora 2 Kill the Influencer Star?

The Three Faces of Generative AI

Meta and Samsung Surge as Apple Searches for Its AI Moment

The Making of Anthropic CEO Dario Amodei

Inside Microsoft’s AI That Diagnoses Better Than Doctors

Why Apple Must Buy Perplexity

Apple’s $20 Billion Risk: What Happens if Google’s Payments Disappear?

AI Personality as CX Strategy: Inside Claude’s Disposition

10 Takeaways From Tech's Biggest News Week of the Year

Klarna CEO: We’re Giving AI More Customer Service Work, Not Less

Want Deeper Customer Bonds? Start Talking to Their AI

What Google Cloud’s CEO Thinks About the Future of the Call Center

AI Took My Readers: Inside a Publisher’s Traffic Collapse

Are CX Professionals Living in AI's World?

What if Your CX Team Operated Like Apple? It Shouldn’t

AI Just Matched Your Humans in Customer Satisfaction

Generative AI Meets Alexa: How Amazon Plans to Win the Smart Assistant Race

Netflix’s Next Growth Hack: Turning Viewers into Marketers