Latest Articles by Alex Kantrowitz

The Making of Anthropic CEO Dario Amodei

Inside Microsoft’s AI That Diagnoses Better Than Doctors

Why Apple Must Buy Perplexity

Apple’s $20 Billion Risk: What Happens if Google’s Payments Disappear?

AI Personality as CX Strategy: Inside Claude’s Disposition

10 Takeaways From Tech's Biggest News Week of the Year

Klarna CEO: We’re Giving AI More Customer Service Work, Not Less

Want Deeper Customer Bonds? Start Talking to Their AI

What Google Cloud’s CEO Thinks About the Future of the Call Center

AI Took My Readers: Inside a Publisher’s Traffic Collapse

Are CX Professionals Living in AI's World?

What if Your CX Team Operated Like Apple? It Shouldn’t

AI Just Matched Your Humans in Customer Satisfaction

Generative AI Meets Alexa: How Amazon Plans to Win the Smart Assistant Race

Netflix’s Next Growth Hack: Turning Viewers into Marketers

AIs Deceive Human Evaluators. And We’re Probably Not Freaking Out Enough

Does Elon Musk Actually Want to Buy OpenAI?

After Months of Stagnation, ChatGPT Is Booming Again

OpenAI Is an App Company Now

Notes on DeepSeek: Generative AI Is All About the Applications Now

Can AI Be Your Best Friend? Replika Thinks So

Cameras, Cars and Culture: Notes From a Brief China Visit

7 Predictions for Tech in 2025

Sora Video Generator: Bridging Creativity and Reality, or Not?

AWS CEO Q&A: Matt Garman on Amazon’s $4B Anthropic Bet and AI Strategy

Marc Benioff’s Blueprint for CX Success with AI-Driven Customer Agents

Universities, Woefully Under-Resourced for AI Research, Fight for Change