Latest Articles by Alex Kantrowitz(Page 2)

Are CX Professionals Living in AI's World?

What if Your CX Team Operated Like Apple? It Shouldn’t

AI Just Matched Your Humans in Customer Satisfaction

Generative AI Meets Alexa: How Amazon Plans to Win the Smart Assistant Race

Netflix’s Next Growth Hack: Turning Viewers into Marketers

AIs Deceive Human Evaluators. And We’re Probably Not Freaking Out Enough

Does Elon Musk Actually Want to Buy OpenAI?

After Months of Stagnation, ChatGPT Is Booming Again

OpenAI Is an App Company Now

Notes on DeepSeek: Generative AI Is All About the Applications Now

Can AI Be Your Best Friend? Replika Thinks So

Cameras, Cars and Culture: Notes From a Brief China Visit

7 Predictions for Tech in 2025

Sora Video Generator: Bridging Creativity and Reality, or Not?

AWS CEO Q&A: Matt Garman on Amazon’s $4B Anthropic Bet and AI Strategy

Marc Benioff’s Blueprint for CX Success with AI-Driven Customer Agents

Universities, Woefully Under-Resourced for AI Research, Fight for Change

The AI Story Will Roll on in Trump’s Second Term

Tech’s Winners and Losers From Trump’s Election Win

Trade War? Tariffs? How a Trump Election Would Change Tech

4 Truths About OpenAI's Wild Financial Position

Where’s the Generative AI ROI? Start With the Supply Chain

Meta's Quiet Election Shift: Why Stepping Back From Politics Is a Win

Hands on With Meta’s New Orion Augmented Reality Glasses

Meet the Editor Who Turned Himself Into an AI News Anchor

Is OpenAI’s New o1 Model the Big Step Forward We’ve Been Waiting For?

YouTube's Russia-Funded Political Video Crisis Will Only Spiral From Here