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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Big Apple and Big AI: Marketing Takeaways From Optimizely Opticon25
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Why B2B Tech Deals Really Stall — And What Marketers Can Do About It
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The Customer Retention Pipeline: How to Seal Leaks and Keep Loyalty Flowing
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Tech Marketers Set the Pace as AI Leaders
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Redefining Progress: What CX Leaders Can Learn From Analog Reinvention
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Optimizely Enhances Opal With AI Agent Orchestration Tools
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The UPS Store’s CX Secret: Serve Two Customers, Not One
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10 Game-Changing Innovations Outside of AI That Should Inspire CMOs
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Human-Guided AI Is the Future of Customer Experience
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Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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