Editorial
Customer Experience
Customer Service Has a Data Problem
Ansa Sekharan, executive vice president and Chief Customer Success Officer, leads Informatica's Global Customer Support and Informatica University, where he is responsible for establishing Informatica as a trusted partner for customers worldwide by ensuring their success with Informatica's products. Additionally, Ansa leads Informatica’s Education Services division, with a focus on role-based training programs to ensure the organization gets the most out of investment in Informatica products.
Ansa was an early employee at Informatica starting in 1996. During his tenure, Informatica has received prestigious industry awards recognizing its support services, including being ranked number one in customer loyalty in the data integration enterprise software sector for 11 years in a row. Prior to joining Informatica, Ansa was a veteran of Sybase, where he held numerous customer services roles. He graduated with honors from the University of Tulsa, where he earned a master's degree in Computer Science. He also holds a Bachelor of Science degree in Computer Science from The National Institute of Technology, India.