Brian is a global CX professional, and current Chief Client Officer for Numerated, a Boston-based fintech delivering cloud-native digital lending solutions. Prior to his current role, he was EVP, head of global client engagement, at FIS where he led the Global Client Relations, Global Product Implementations, Professional Services, Client Outcomes and Learning Solutions teams for the Banking Solutions business segment.
With a career that has included executive leadership roles in Sales, Marketing and Operations, in Fintech, Healthcare Services, and Consumer Packaged Goods, Brian has been able to leverage these experiences in developing teams that focus on the employee and client experience to drive revenue expansion and client retention.
In early 2022, Brian was named the 2021 “Best in Biz” Customer Service Executive of the Year and he and his teams have been Recognized six years in a row by the Customer Service Institute of America (CSIA) from 2016 through 2021.
Brian has also been an active member of the Leukemia & Lymphoma Society’s (LLS) ‘Team in Training’ for nearly a decade, raising well over $100K over the years, and is a member of the LLS North Florida Board of Directors.
