Editorial
Customer Experience
Empowering Agents to Shine: 5 Steps for Contact Center Leader Success
Brian’s background includes enterprise, private equity and VC leadership. He’s held executive positions at MBNA, Bank of America, and SquareTwo Financial. He’s an experienced contact center leader and understands how today’s automation is leaving agents with the most demanding problems to solve. Brian formed Zenarate’s Simulation Training vision developing confident top-performing contact center, sales, and customer-facing agents around the globe.