Editorial
Customer Experience
Improve First Call Resolutions for a More Profitable Holiday Season
Chris Bauserman is VP, Product and Segment Marketing at Sandy, Utah-based inContact. A pragmatic visionary with nearly two decades of executive marketing and product leadership, he has a track record of success that spans building a high growth SaaS business (starting with team of five in a start-up environment) to managing a 100+ person team in a $400M+ software portfolio to top market share, clear ROI and positive customer, analyst and press reviews. He has a bachelor's degree in engineering from the University of Michigan and an MBA in new product and venture development from the Sloan School of Management at the Massachusetts Institute of Technology.