Editorial
Digital Marketing
Customer Expectations vs. Customer Service: A Grand Canyon-Sized Gap
Claudine Bianchi is Chief Marketing Officer for ClickSoftware. Claudine is a highly regarded, results-oriented senior executive with over 20 years of management experience in B2B technology marketing. Throughout her career she has built companies with aggregate exits close to $1 billion and averaging 7 times return for investors.
Before joining ClickSoftware, Claudine held executive marketing positions at various technology companies, including Forrester Research, Navisite (now part of Time Warner Cable), eCopy (now part of Nuance), MetaCarta (Nokia’s Mapping Platform), and Avid. Claudine holds a Bachelor’s degree in English from Dartmouth College.