Clay Telfer

Clay Telfer has been building, scaling, and leading customer success functions for hyper-growth SaaS startups since 2011, winning a CXPA award and being a key player in three acquisitions.

As a customer success executive, his strategic direction has consistently minimized churn while turning customers into enthusiastic promoters. As a speaker and thought leader for retention and onboarding strategy and process, his innovative approaches have helped improve customer success teams all over the world.

Clay’s proudest achievements include quadrupling revenue at TutorMe in his first year, his incredible employee retention rates throughout his entire career, and his coaching of CSMs through his experience engineering development program and individual mentorship.

A lifelong Californian, Clay lives in Los Angeles and spends as much time as possible in the deserts of the Southwest.