Editorial
Customer Experience
80% of CEOs Couldn't Be Wrong, Could They?
Craig McVoy, Founder at Consort, Customer & Employee Experience Consultancy. Working with the likes of BMW, Mercedes-Benz, JLR, Audi, LV= & Direct Line, Craig has worked with some of the worlds most customer centric brands on their customer and employee strategies. before setting up Consort. Craig is a leading speaker & author on the topics of customer & employee experience and will release his forthcoming book ‘Beyond Brand’ in the coming months.