Latest Articles by Dom Nicastro(Page 13)

Diversity and Customer Empathy: Pioneering Shifts in the Martech Landscape

OpenAI Disables ChatGPT Bing Web Browser Plugin

OpenAI Faces Lawsuit Over Stealing Millions of Personal Consumer Data

Cornerstones for Enhancing Marketing Strategies Through DEI

Crafting Unique Customer Experiences Amidst Shifting Customer Expectations

Better Customer Experience: Embracing Vulnerability and Breaking Molds

Artificial Intelligence Replaces Nearly 4,000 US Jobs in May

G7 World Leaders Want Global Standards in Generative AI

Customer Connections and Employee Experiences: Keys to Digital Transformation

Report: Customer Experience Is the No. 1 Focus for Generative AI Investments

What Is Customer Experience Management (CXM)? Definition, Examples & Strategies

FTC Won't Tolerate Generative AI Deception in Marketing, Customer Service

The Essential Elements That Build Unshakable Customer Loyalty

House the Customer: Navigating CX, EX and Data Challenges

Mastering UX/CX Design: Privacy Meets Omnichannel Harmony

AI Policy Group Wants FTC to Investigate OpenAI, Shut Down GPT-4 Innovation

Wine Pricing Yields Sour Customer Experience Grapes

Musk, Wozniak and Thousands of Others: 'Pause Giant AI Experiments'

ChatGPT Suffers First Data Breach, Exposes Personal Information

OpenAI Incorporates Web Search Into ChatGPT With Web Browser Plugin

Conquering Customer Experience Nightmares

Why Web Accessibility Is Crucial for Brand Customer Experience

OpenAI Releases GPT-4: What Marketers Need to Know Now

Facebook Is Building a Twitter Rival. Here's What Marketers Need to Know

What Is Marketing Automation and How Does It Help Marketers?

Microsoft Dynamics 365 Copilot Brings Generative AI to Customer Service, Marketing

CMSWire Contributor Q&A With Jon Russo: Lead vs. Contact-Based Models in Salesforce