Latest Articles by Dom Nicastro(Page 7)

Intuit Gets Conversational: AI Agents Tackle CRM, Finance and CX Tasks

Tealium Launches CloudStream for Zero-Copy Data Orchestration

Marketing Promised. CX Didn’t Deliver. Here’s the Cost.

How Cox Automotive Ties Employee Experience to Customer Wins

Can NiCE Hit the Jackpot With Agentic AI and New Brand Vision?

NiCE & Snowflake Partner to Unify CX Data Across Enterprise

Zoom Adds Agentic AI to CX Platform for Contact Centers

Constant Contact Expands Global Reach with Sitecore Send Acquisition

HubSpot Launches First CRM Deep Research Connector to ChatGPT

Composability Isn’t a Cure-All — It’s a Choice

The Toughest Love Letter Ever to Marketing Leaders

Marketing’s Tallest Mountain? CEO and CFO Approval

Still Taking Calls After 30 Years: TP’s Miranda Collard on the Human Side of CX

NICE Doubles Down on Agentic AI After Strong Q1 in the Cloud

Press Ganey Forsta Acquires InMoment to Expand CX Intelligence Capabilities

Examining the State of Digital Customer Experience

Figma Make Beta Launches to Turn Designs Into Apps and Prototypes

Optimizely Upgrades Opal to Deliver Agentic AI for Marketing Teams

'Goggles On': USA Swimming’s Storytelling Campaign Makes a Splash

Parloa Hits $1B Valuation, Signaling Agentic AI's Rise in CX

The Martech Supergraphic Has Grown Up: 15,000-Plus

Webflow Launches Full-Stack App Hosting With Webflow Cloud

Dave O'Flanagan out as Sitecore CEO After One Year; Eric Stine In

8x8 Expands CX Platform With AI, Messaging and Accessibility Upgrades

BlueConic Expands Beyond CDPs With New Customer Growth Engine

Could Agentic AI Finally Unite CX and Marketing Tech?

Martech Reality Check: Integration, Ownership and Orchestrated Chaos