Feature
Customer Experience
What Do Your Customers Really Think of You?
Emily Drenis is the practice lead, Customer Experience & Success at Miratech
Emily partnered with Miratech after 20 years of experience in creating robust customer success programs, adjusting business processes to make organizations more customer-centric, and making customer success management (CSM) teams more efficient.
As the 64th employee during Genesys’s start-up years, Emily was a part of the incredible journey as the company grew from a small start-up to a large, successful corporation. She has led multiple cross-functional Customer Success teams from various departments and established NPS and other operational KPIs to measure the customer experience. Customer and Client Success is her passion. Last year, Emily founded Dodone Consulting Solutions where she still serves as the Chief Customer Officer.