Editorial
Customer Experience
Customer Education: Cooking up a Successful Content Strategy
Editorial
Customer Experience
5 Reasons You Need a Customer Advisory Board
Erika is Mailchimp’s VP of customer education. She is a strategic leader that skillfully balances business outcomes while creating an open and inclusive working environment. She is passionate for streamlining cross functional collaborations and creating impactful partnerships to generate successful outcomes for customers and employees. She has over two decades of experience producing high value solutions that have extended from the epicenter of a natural disaster to various Fortune 500 board rooms, with prior roles at WhatCounts, Content BLVD, and The Home Depot Foundation. Erika’s intuitive ability to identify challenges and then produce exceptional results for her customers and teams consistently drives positive results and change.