Editorial
Customer Experience
Why Customer Onboarding Drives Long-Term Loyalty
Frances Kleven is LearnUpon’s Senior Director of Customer Experience, responsible for overseeing the customer success and implementation teams. With more than 15 years of experience in technology and education, Frances brings a deep understanding of the customer journey and the intricacies of online learning implementation.
Before joining LearnUpon, Frances worked at San Francisco State University and the University of California, San Francisco. In these roles, she specialized in managing online learning and continuing professional education, gaining valuable insights into the educational technology landscape. Frances is a respected speaker on topics such as customer education, onboarding, and success. She frequently shares her expertise at industry conferences, helping others improve their customer education strategies.